Trading planet Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Trading planetAcai Berry - Terms & Conditions

I too have fallen into the trap of ordering the product as part of the 'Free Trial', only to receive another 30 day supply and a charge to my credit card. I rang the number and got a 'complaint service', not part of the company but acting on their behalf. The lady cancelled my order but quoted the terms and conditions from their website. I went back to their website and admittedly if you search around enough it does say that if you do not cancel within 15 days you will be charged, and a further 30 days will be sent. However, it is very small print and not easy to find. Also when you place the order the 'Accept Terms & Condition' box is automatically ticked. So it easy to place an order without this step being brought to your attention, I am sure that this is illegal, or at the very least deceptive, as you are not actively having to accept the conditions. They do say however, that you MAY get a refund if you contact them within 30 days. They are apparently going to email me in 3 days - has anyone actually received an email yet?

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Th
      thomas moreau Jan 12, 2010

      I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites with these fake diet products (colon cleanser, acai berry, resveratrol). They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
      The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
      The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
      It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
      Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
      ACAIBERRYEXCLUSIVE.COM - Whois Information
      Registrant:
      Douglass, Clay [email protected]
      Viv3 Lab Limited
      Unit 5, Mill Road Industrial Estate
      Linlithgow, WL EH49 7QY
      GB
      Domain name: ACAIBERRYEXCLUSIVE.COM
      Administrative Contact, Technical Contact:
      viveraglobal, Hostmaster [email protected]
      Viv3 Lab Limited
      Unit 5, Mill Road Industrial Estate
      Linlithgow, WL EH49 7QY
      GB
      +44.[protected]
      Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
      Impressum:
      LB Pegasus Limited
      29 Wordsworth Gardens
      Dipton
      Stanley
      Co Durham
      DH9 9LG
      United Kingdom
      +[protected]

      LB is for Local Billing….
      And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
      Impressum:
      Trading Planet LTd.
      56 Thorton Close
      Pelton
      Chester Le Street
      Co Durham
      DH2 1QH
      United Kingdom


      Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is [email protected]
      Other addresses to find those sca...ers:
      Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
      [email protected]
      [email protected]
      [email protected]
      [email protected]

      0 Votes
    • Dr
      DrDAW Nov 17, 2009

      Has anyone got anEMAIL ADDRESS as too got Recording wofr Customer Service -- gggrrr - I have alerted my Bank to NOT HONOUR when HIT is made for non ordered product ! They should also be taken to Dept Fair trading or Tourism board or what name in England but yes cancel within 15 days... Dr DW

      0 Votes

    Trading planetTrying to charge me for a free product

    I purchased some diet pills on line and should only be charged for the shipping not the actual product. Having called I've been told that my order has been cancelled but they failed to e-mail to let me know about the 16 days in which to cancel the order. Day 16 fell on Saturday when they are closed and when I collected the order with contact information in order for me to cancel the product. I called today and they are trying to put the charge through to my credit card. I asked why they took my e-mail when they don't provide e-mail confirmation and the woman I spoke with had no response for me. I asked to speak to someone in authority so that I could discuss this with them and the woman on the phone said there is no-one I can talk to and it might be best for me to cancel my credit card! I tried to explain my situation to her and she hung up on me.
    DO NOT USE THIS COMPANY, they are con merchants.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Trading planet — Acai berry and Colon cleanse that I don't want

      I got a FREE trial of Acai Berry and Colon Cleanse. I had to put in my Visa Card details to pay for packing...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Trading planetAcai Berry Free TRial

      TRADING PLANET FREE TRIAL Credit Card Scam.
      Do not buy the FREE trial. If you are not careful they will keep deducting yoru credit card hundreds of dollars. Mine was deducted for hundreds of dollars every second day and it got worse. Cancel your credit card its the easiest way to get out becuase the emails and contact numbers do not work from Australia.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Fr
          frastrated Oct 10, 2009

          yes i have been scammed as well 2 lots of $139 and I didnt subcribe for any further acaciaberry rubbish trading as "Trading Planet Ltd " has anyone found a contact or got there money back...
          Please email [email protected]

          0 Votes

        IN THE NEWS

        Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
        A consumer site aimed at exposing unethical companies and business practices.
        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
        You'll definitely get some directions on how customer service can best solve your problem.
        Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.