SUBMIT A COMPLAINT / taking money out of my account after subscription cancelled

I began my subscription to on 2/11/2014. The monthly subscription was taken out of until 5/11/2015. After this withdrawal I cancelled my subscription. There had been no activity by ABCmouse until 3/10/2016. Suddenly the monthly cost of $19.95 was taken from my account. 10 months after I cancelled!! It is near impossible to get this resolved via phone. No one is willing to help or acknowledge why this has started up again. I want this subscription totally cancelled and I would love a refund of my $19.95.
I believe this is a scam. What a shame that they use a family's interest in helping their preschoolers as a way to rip people off. They need to be shamed

Mar 21, 2016

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