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AAA.com / international drivers license request and an employee

1 Heathrow, FL, United States Review updated:
Contact information:

In august, i sent an application, a photo, a check for the international drivers permit, as well as my credit card information to pay for shipping. I received an email from employee: nikita ambersley stating that she was going to bill my credit card for $20.66 for priority express shipping from the post office. I okayed it per email and it was allegedly mailed out on the 29th of august 2016. I never received it so i called her and asked for the tracking number. She gave me the following tracking number#9470120999939420012172 and told me that since it was being mailed to an apo address it would take longer. I told her since i paid the $20.66 for the idp to be rushed to me, i should've received it by now. Another day, i called and told her after a month or so later that i never received it and requested another one to be mailed to me. She refused stating that she mailed it out and that if i wanted another one mailed out, i would have to pay the fees again for the idp and the shipping. I told her that i shouldn't have to pay for that. At any rate, the envelope with my idp was mailed to the wrong address in frankfurt germany instead of my apo address. The post office refuses to give me the shipping costs back and tripple a denied my claim for a refund. I believe that your employee nikita ambersley may have attempted to rip me off by charging me a high price on shipping because i never received a purchase receipt for the priority express shipping label. I also believe she may have purposely put the wrong address on their despite my clearly stating that it was to be mailed to an apo address so that i would never receive it and that i would have to pay the same fees twice. This is fraud and abuse due to the fact that she misrepresented the address so i wouldnt receive what i paid for and told me i would have to pay again for shipping and an application fee. So the total i've paid is $40.66 and i still don't have my international drivers license and i was refused a refund! This is absolute garbage and there's no way i am paying that again! I would like tripple a to give me my money back because what happened here was obviously fraudulent. I also want someone to investigate this questionable business practice. I am a disabled combat veteran who lives overseas and i don't appreciate being ripped off and taken advantage of. Please remedy this immediately as this is unacceptable. Thank you

Ri
Nov 7, 2016
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Comments

  • Ri
      7th of Nov, 2016

    Rip off and fraudulent practices!!

    0 Votes
  • Pa
      3rd of Nov, 2017

    @ritterrd77 I was surprised to come across this complaint against AAA and especially Nikita. I have been working overseas for more than 5 years now and have to renew my IDP every year. I have had nothing but stellar service from AAA. The one time I did not send my application in time and needed it expedited, I spoke to Nikita and she saved the day. She was able to pull my application, process it and ship it the same day. I did pay extra to have it express shipped to me via FedEx and I received it about 4 days later.

    0 Votes

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