I signed up for automatic payments in the early months of 2009. I thought I was being responsible because I would not have to worry about late fees if I did not have time to send a check on time. After I started the automatic payment, I stopped receiving paper statements. I really should have looked further into this but I tend to look the other way and pray everything will work out. I am a busy college student with papers to write.
I moved in early April, and did not notify the company of my address change, since I was not receiving statements anyway. I know this was a bad idea, but again, busy college student. On June 16, 2009 (my bday, no less), I was told that I was over $400 over my credit limit of $7, 000 and needed to make payments immediately. I asked how this was possible because I believed I still had somewhere around $3, 000 dollars left of credit on this card. Apparently, the ### who set up the automatic payments, set them up for AFTER the due date. I was incurring late fees and had no clue because I wasn't receiving statements. When I told them I stopped receiving statements, they denied it and told me to check with my post office. My mother works at the post office, and it is possible for things to get lost once in a while, but not multiple times. They instead blamed me not notifying them of my move for not receiving the statements, although I moved several months after I stopped receiving the statements. However, it is impossible to prove something that I do not have.
They refunded me the late fees that I incurred, but insist that I went over the credit limit because of the purchases that I made. However, I made these purchases when I was unaware of how much the late fees and the increased percentage rates had increased my overall amount owed. Furthermore, they took $459 from my checking account without my ok, when I had less than $300 in the account. The amount of overdraft charges was ridiculous. I demanded to cancel all automatic payments from here on out, which they did except for the very next one which they insist is necessary to bring my account back into good standing. This all frustrates me to death because it would not have been in bad standing had they not caused me unnecessary late fees in the first place. Ridiculous.