The complaint has been investigated and
resolved to the customer's satisfactionResolved comgateway / onenow — service charge increase without announcement
resolved to the customer's satisfaction
Let me share my terrible shipping experience using comgateway. I have ordered an few products from some US online shops, and I would like to use the "Delivery For Me" service provided by comgateway. (Comgateway will provide an address for storage, and then ship the packages international)
After all my packages have arrived comgateway, and I would like to pay for the shipping fee/service charge. I found out the fees are 10% more that I expected. After I communicate with the customer service of comgateway, I realized that the charges are increased on the same day.
The charge is unacceptable and so I want to find someone to collect back my packages, but the customer service told me I DO NOT have the right to get back my packages by any method and I MUST use the shipping services provided by them.
Finally, I am forced to accept this arrangement and pay the service charge.