ADVERTISIMENT

CoinbaseI can't get past, their verification, cant close my account and cant get a straight answer where all the information goes when I close

J

i cant get past the verification process even though ive verfied my email, phone number, bank account, and sent two copies of my drivers license and selfie. there is no buttom at the bottom of settings that permits you to close the account either. ive sent emails and called to speak to ab agent ( that refused to give his i.d. number) to request : either let me begin buying, close my account, and delete my information. their help bot claims, as does internet you can close your account by simply clicking a button at the bottom of settings. no such button exists. i have now given coinbase so much of my personal information, it wold be easy to construct a false i.d. based on this. i cant get straight answers from them either through email or phone calls

ADVERTISIMENT

Responses

  • Ne
    Neil Moseley Dec 13, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Account deletion simply doesn't work. All prerequisites for account deletion are met(zero balances). Click the button and all that happens is a message "You can't complete the account closure quite yet". Another verification code gets sent but there is nowhere to enter it.

    9 Votes
    Cancel
     
    Submit
Comment Guidelines

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.
    ADVERTISIMENT