Closet World review: Shame on you Closet World

I hired Closet World on 3/18/25 to make and install a closet in my home. I gave them a deposit of $1816.00 which is half the cost of the closet. When the sales person came I asked if they came out on Saturdays, she said yes. So we spent time planning out the design of the closet and the costs. Once we had agreed to the design and cost I advised her that I did want to speak to my husband before I decided to sign any paperwork and make the commitment. The sales person was great and said that would be fine. She then informed me that she did need to call the office and let her supervisor know that she had seen me and to give an update on where things stood. She called and spoke to Monty, she had him on speakerphone and told him I was happy with the plan, but that I wanted to speak to my husband before agreeing to sign the contract. Monty’s response was “ Why does she need to speak to her husband and what does she need to talk to him about?” His demeanor and tone of voice was so condescending that I had to bite my tongue. This should’ve been my first clue not to hire this company, but because I really liked the sales person who profusely apologized for Monty’s rude comments I really wanted to give her the sale, I told her I would call her and let her know. Once I spoke to my husband we agreed to hire the company. The sales rep came back out and wrote up the contract. When the sales rep contacted the installation department and tried to schedule an appointment for me on a Saturday we were informed that they didn’t install on Saturdays. I then had to make arrangements to take the day off for them to come out. The installation was set for 4/18/25 and I gave my deposit. On 4/17/25 I hadn’t received a call as to when they would be out, so when I got home from work a little before 6pm, I called the install department to find out when they would be at my home. I was told that I wasn’t scheduled and that there was a manufacturing issue and that I had been notified that previous Monday. When I asked what he meant by a manufacturing issue he couldn’t tell me. I told him I had taken the day off for this install and that I never received a call from anyone. He then transferred me to the call center and I spoke to Monica who took a message and said it would be sent urgently. Friday 4/18/25 came, I waited until the afternoon for a call back and no one called. I then called my sales representative and left her a message, a while later she sent me a text that she she would try to find out what was going on. At 1:52 pm I called the install department and spoke to Irene who at first couldn’t find me in the system. She was eventually able to locate my order in the system and told me my status was showing as incomplete, I told her what had happened and asked her for the call center number, said she would give me the number to the sales department and told me to ask for Alex Bendigo. I called the call center and spoke to someone by the name of Calita I’m not sure if I’ve spelled that correctly or not, or if that was actually her name. She said she would send a message to Alex, I asked her when I was going to receive a call back and when he would be available, but she couldn’t give me that information. After that conversation I called my sales person back and told her what was going on. She said that she had sent an urgent message after I left her my first message and that she would send another urgent message to Alex and call the call center. As of today 4/21/25 I haven’t heard back from anyone even after sending an email this morning to another manager by the name of Melisa Mendoza, I also reached out to my sales representative this morning to make sure I had the correct email for Melisa, but haven’t heard anything from her as well.