Closet World
reviews and complaints

DO NOT HIRE THIS COMPANY! We had a designer come out to take measurements and she was so lovely, I really liked her. Unfortunately she did not listen to my husband when he told her what closet depth we wanted and we did not check her work... it never occurred to us that A. she would not listen and B. that she would not use the entire space we had available for the closet. Pan to 2 weeks later when my husband finished preparing the space (he had surgery so couldn't do the work right away) and we looked at the plans only to discover the discrepancy of over 4 inches! I contacted her straight away (at this point the install was 2 days away) and told her what happened. She said there was nothing she could do and I would have to speak to a manager. After 6 calls and messages he finally got back to me to tell me that there was absolutely nothing that he could do for me since the pieces were already cut. I am a repeat customer and was willing to pay for the difference in price for the correct measurement. He said there was nothing that could be done and that they would keep our deposit of $1023.00 and that I could find someone else to work with. To say I am disappointed is an understatement. I wish I had read the reviews on this company before deciding to hire them again because they really and truly do not care about their reputation or their customers.

We had an customer sales agent come to our home. We decided on doing the master bedroom closet and the office closet. The agent measured both and drew up a design for both. The designs were fine but I had a feeling the measurement was off in the office but I let her go because I thought she knew how to do her job. They scheduled us 2 months out. A couple of days before installation they called us to tell us that their network was down and they have to push us back another month! When I asked how long the network was down? They said a couple of weeks! Wtf? Just a couple of days pushes everyone back! Why didn't I get a call earlier and she said that her manager told her to call a couple of days before! Poor Customer service! Then the installers came, they put a deep dent in my wall by the staircase while carrying stuff to the bedroom. I know these guys saw that and didn't even mention it to us! I saw it when I got home. My husband didn't even notice it! Then... when he told them about it, they said to take care of it and send them the bill! They left a couple pieces of trash in my drive way and a couple days later I find screws in my drain! This companies employees don't have any integrity! They don't have pride in their work and I don't know how they are a Complaintsboard.com rating! They are a horrible company! Never working with them again!

We thought that we would go with a reputable company to do a small project in our home. So, we had closet world 'design' a small pantry and wall unit for our spare bedroom. We paid half up front and waited 2 months for them to be built and installed. On the day of the install, an installation supervisor had contacted me demanding the other half of the money before the job was completed. I refused becuase I wanted to make sure that it was what I had wanted. He was extremely rude and condescending because I was a woman so, I had refused to further talk to him. Later on when the lousy install was almost complete, my husband confronted him about the way he was speaking to me and he initially denied even speaking with me. The product that they installed is cheap and thrown together. My pantry looks like a shoebox of cheap pressboard that you can't even turn around in and my wall unit is butchered in several places, the cabinets slam (was expecting soft closing because some have glass) and the drawers are uneven and hardly open with some cheap hardware that they had slapped on it without my consent. My husband could've put together something way nicer for the price we had paid. I have asked around and spoken to many people about their experiences with closet world and NOT ONE of them have actually had a good one including my own parents. Do not use this company. Their WORKMANSHIP is below UNSATISFACTORY, their customer service is below UNSATISFACTORY, and their prices for what you get is WAYY BELOW UNSATISFACTORY. You find yourself having to argue with them as to why you are unhappy with their product when it is extremely clear the instant you see it. Now I have to fight to get them to get these cheap cabinets out of my house and get my money back.