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I ordered a couple of ink cartridges and my credit card was charged immediately.
I was notified the the Ink was out of Stock.
I canceled the order immediately and requested a refund. See response from Clickinks below:
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Date: 06-08-2010
Sub: Invoice No: 1557600 Invoice Date: 06-07-2010
Cancellation No: RER-CI201015167
Dear Troy Jones,
We are writing to you as a matter of courtesy. As per your communication to us, we cancelled the unshipped order that you had placed at Clickinks.com. We would also like to inform you that a refund/store credit for this order will be processed, pending approval by the manager.
We would like very much to assist you and answer any queries that you may have.
Please call us at [protected] or [protected] Mon to Fri 8.45am to 4.45pm and we will be happy to help. We look forward to serving you.
Sincerely,
The Staff of Clickinks
107 Commerce Street,
Lake Mary
FL [protected]
Tel No [protected] / [protected]
Fax No [protected]
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I sent several emails and finally another response received:
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REFERENCE NUMBER: LTK15706402908X Please use this ticket number in any correspondence with us.
SUBJECT: General Reply : [protected]@troyjones.com : Re: Your Clickinks.com order number: 1557600 Out of Stock
Dear ClickInks Client,
Thank you for contacting us.
Your credit will be processed Tuesday 6/22.
Sincerely,
Andrea
Clickinks.com Customer Services
London | Bangalore | Orlando
107 Commerce Street
Lake Mary, FL 32746
[T] [protected]
[protected]
[F] [protected]
[W] http://www.clickinks.com
Please use the following link to rate the response you received in this email
http://www.stellarsurvey.com/s.aspx?u=4C46F2DB-5231-47C4-B377-DA8FC2BE5E04&
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No Refund as of yet. I was defrauded out of $53.90.
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Hello Troy,
You have already been refunded. I apoligize for the inconvenience.
I have done precisely the same thing: purchased at their prompting, not mine! Was charged $ 228.51 Feb. 2, 2017 and was almost immediately advised by their email that the items were not available and I was prompted to make other selections. I replied to the email that I observed this to be a "bait and switch" and that I wasn't interested in any further purchasing, while demanding an immediate refund of any and all moneys charged ASAP. Today, the 12th, I observe that the money was charged the 2nd and is not yet refunded. I have called my credit card company and will be following this up. If this is a routine practice for this company, it could be a healthy and very viable deceptive practice class action in my own estimation. How many other consumers have been so deceived and not refunded are there? Where no timely refunds are made, the activity could also rank as criminal. Sincerely, BO K.