The complaint has been investigated and
resolved to the customer's satisfactionResolved Cleannet USA — scam!
resolved to the customer's satisfaction
On august 2, 2007, my husband and I signed a franchisee contract with cleannet. On august 11 & 18, 2007 we attended training were we were informed that within 3-5 weeks of completion we would be contacted with out first contract. By september 22, 2007 we had not heard from cleannet. On september 26, 2007 I cleannet a letter requesting to termination my contract because services were not provided.
On october 1, 2007 I received a letter from cleannet stating that I had to wait 120 days before I would be able to cancel or terminate my contract. On december 16, 2007 I wrote another letter informing cleannet that I wanted to terminate my contract.in accordance to cleannetâs owner manual once the franchisee has submitted a letter in writing wishing to terminate their contract cleannet has 30days to provide me with a full refund. On january 7, 2007 my husband went to the cleannet office to return the equipment we received and to find out the status of our refund. He was informed by ed lugo, district sales manager that we would be receiving our refund within in 10 days.
On january 21, 2008 I called cleannet and spoke with vanessa, the account who informed me that she had not received and termination paperwork. I left messages for ed lugo and steve tessier, vice president and received not response. It has been 5 months since we signed a contract with cleannet and we have not received the services they were suppose to provide or our refund.