Classmates.com / Billing reviews and complaints

Classmates.com, I tried to change my email last january. got ahold of people in your office,, was on hold much of the time. I had subscribed for two years at a good discount, but I could never get my email changed. we had dumped at&t and went to spectrum. I tried numerous times to enter the new email, but I could not do it myself. I had to have calssmates.com do it and they never helped me out!

So I cancelled my subscription and got my money back. I have been pestered ever since with emails to my old email address which does me no good (still don't know how i'm getting mail on this old email addy).

Anyway, i've gotten so much mail from classmates.com that i'm going to take another stab at it if I can get classmates.com off their dead [censored] and help me get my email changed!

And stop using the universal excuse "we are experiencing heavy call volumn due to the covid-19 pandemic" and get this "big" job done people! unless you have millions of pissed off customers calling in to cancel their subscriptions!

Upon checking my bank account today I see that Memory Lane has deducted $39.00. I have never signed up with Memory Lane and have never authorized them to deduct from my account. It appears that this is happening to alot of people. Think of how much money they are making off of us! I see a Class Action lawsuit in their future. Just because they take over Classmates.com doesn't give them the right to start eroneous billing practices for a site that was previously free. You can bet that the family attorney will be hearing about this one. I urge everyone who has been affected to do the same.

While checking a recent credit card statement dicovered an unauthorized $39 charge for renewal to Memory Lane. Original membership was entered with Classmates.com. several years ago. Upon discovery of the fruadulent use of my dormant account attempted to contact them via their info on their home web page which is a joke. You can only correspond via internet. Received lame expalnation that I had signed up for automatic renewal which I never, nor did I receive any notfication or receipt to authorize the chage. Finally notified via their customer service email that they would remove me from their register following the expiration of my cuurent term. Refused to accept this explanation. Chose to cancel credit card due to compromise and received a credit from my card provider. In agreement with the majority of complainents. Consumers should be aware of the underhanded and strong arm practices/tactics of this business

I changed email addresses and informed you of my change, since then, I have not been able to get into my Classmates.com account. I am a Gold Member. If you can not fix this, I want to be refunded for the 2 yr membership that I was signed up for because it has only been available to me for 3 months tops!

I have gone through and done what you said and tried to change the email address to roses21656@yahoo.com and you gave me special numbers to use which I did and it didn't work.

Either get it to work, or refund my money. I am tired of waiting and playing around on the computer while not being able to communicate with my Classmates!

Thank you for your COOPERATION IN THIS MATTER!

Sincerely, Rhonda/Ronnie Bauer 2/16/[protected]

my credit card bill does not show address, telephone, number or state.they charged my account for $39.00. i did not authorize this charge. i dont even know what they offer if any thing. so i am lodging this complaint. i dont have a confirmation code. unless 6fc96 is it. If my printer worked id send you a copy of my credit card bill .

Classmates.com automatically renewed my Gold Membership and charged my Visa $39 without authorization. According to a customer service representative, they set account preferences to auto renew and expect the client to remember to change this option to manual. There is no printed record of this agreement, and never any kind of courtesy reminder of the account renewal date. Classmates.com has already faced multimillion dollar class action suits, so this unethical business practice is not entirely surprising. Avoid this site at all costs!

Classmates.com is where this site told me they got my bank information from classmates.com. Classmates.com when I called was told let us explain why your account was debited for 15 dollars, I had purchased the 5.oo membership to find out about my 30 year reunion. Needless to say I had 9 dollars in the account they took 15 overdrew me to the tune of 70 dollars, and then I get mail from greatfunsites.com when I call them (angry) they hung up on me. The response from classmatescom was a refun, and a free gold meembership for three months, yea right I couldn't sign in and could not get a response for my password. I now have a free membership at classmates, and if great fun try's to debit my account my bank is ready to dispute it, so it all starts with classmates.com folks. They shared our banking info on a so called secure site. yea right what a rip off I did not get a refund and I did not get a free membership, this is sad to know now Americans are scamming americans. lol i use to jsut worry about the UK and Nigeria, it's getting to be a scary sad, cyber world we live in. Can't trust anyone on here it is distgusting.

I originally signed up for a minimum membership of $5.00 every 3 months and now I'm being charged $15.00/month. I have apparently forgotten my log-in information because I NEVER use the service. Consequently, I cannot access my account information to cancel my subscription and they do not post any other means of contact; no phone, no email, no option. FRAUD!

Made charges to my credit with out authorzition. Was not sign in as a member was a guest over a year ago had not been interested since. Thought I was thru with them till I find they are going to bill me even if I don't want their service.

Currently dealing with Classmates.com for unauthorized charges which were never disclosed.

I agree with all of these people. I did not agree to you taking $39.00 out of my account and I would like it returned immediately. What do you people think you are doing. I cannot believe this. This is a scam if I have ever seen one. Put my money back now. Pam T. Moore

I was billed 39.00 but they will not answer my E mail about a refund. They have posted everything in their
infomation about subscription so they are legal with this scam edwino27@aol.com

At least Gina understands this website is not classmates.com nor do they just fix problems. Everyone else needs to stop demanding this website fixes their problem - it won't.

I can add my complaint to the list. I opened this account over two years ago and haven't been on it in well over a year and thought that my two years would be it. BUT NOOOOOOOO...they took $59 from my credit card account and won't give it back. Jessica, the girl on the phone, told me that she took me off "automatic" but there's nothing she can do about the charge because "the system is not set up that way". What a bunch of crap! Tell all your FB friends and warn them to cancel theirs now if they have an account with them!

I WROTE IT - SO I AGREE!

I REC'D BY CREDIT CARD BILL TODAY AND I SEE THAT I AM BEING BILLED $39.00 /MONTH FOR YOUR SERVICE - I DO NOT PARTICIPATE IN CLASSMATES.COM - I WOULD APPRECIATE YOUR CREDITING MY CREDIT CARD AND TAKING ME OFF OF YOUR BILLING LIST.
SHOULD THERE BE ANY QUESTIONS, PLEASE E-MAIL.
THANK YOU,
B.MICHAEL
P.S. THIS IS AN EXPENSE I CANNOT AFFORD!

I had cancelled classmates.com and am quite upset that I am billed again this month for $15.65. How can I get through to you that I have cancelled this and cannot afford it. Either you have inadequate people working there or completely ignore (hard up) your telephone calls of cancellation. If I see this on my bill again I will have to take measures. NO MORE CLASSMATES.COM on my bill again, I don't want it and I can't afford it.

$39.95 was deducted out of my checking account using my check card...on 3/16/10...I did not subcribe to classmates.com nor was I even on the computer yesterday.

Aj/NY

You can add me to your stack of complainers. I want this cancelled immediately! I was under the impression it was free for a while. You have taken $39.00 out of my account and I need it returned--NOW! I live on very small income and need every penny, so-please return this, and cancel this...I am going to call, also as this was not supposed to be taken until after a free period--please return it now, so I don't wind up with a bunch of check charges that I cannot afford, either. I don't want to cause a problem, so I will be watching my account for this refund! Thank you, Cheryl Lugo.

the middle finger 4 classmates .com scammers