Hi there 😊
I have used Clarins for many years and have absolutely loved all your products in addition to all the customer service reps that have ever assisted me and so it is with reluctance that I have to complain about one of your reps today.
Today I decided to go into my local pharmacy and ask if it was possible to have a sample of your Orchid Oil which I recently purchased for myself and absolutely loved it)
I wanted to send my mom some for her birthday but as an older lady her skin is sometimes sensitive so I wanted her to sample it beforehand (it’d be such a waste to buy her something that she couldn’t use) However, the Clarins customer service lady was actually pretty rude and dismissive when I asked her for a sample and she made me feel embarrassed and uncomfortable for asking for one. She said they didn’t have any samples anymore which I know to be untrue because I happened to be at the Clarins counter an hour earlier when another customer was given one. I am a good customer of the pharmacy where Clarins have a counter and I’m certainly a very loyal Clarins customer so to be treated so rudely and dismissively by one of your reps is absolutely unacceptable and I’m embarrassed and very upset with the treatment I received from one of your reps.
I’d like to discuss this further with you so please could someone please contact me? I’d hate to have to leave my comments on Trustpilot, etc.