Cierra Tusson review: Customer service

I am the practice manager of Sentara Afton FM. I called to request a prior authorization and spoke with Cierra Tusson. I did not identify myself as management and am glad I didn't, as I feel I got her true self. Cierra had a nasty attitude, was rude and very unprofessional. I deal with people on a daily basis and if she worked for me, she'd be written up. When customers call your pharmacy, they should have a pleasant conversation with your staff. I was highly disappointed with my interaction with your employee and now understand why we have so many complaints regarding this store. Please feel free to reach out to discuss this further [protected].

Thank you Kindly,

Brandi Broderick PM II