The complaint has been investigated and
resolved to the customer's satisfactionResolved Chris Sutton Towing and Repair — Awful experience
resolved to the customer's satisfaction
I took my 1992 Toyota Celica to Chris Sutton towing & Repair on 04-14-09 for an oil lead to be diagnosed. I spoke to him on 04-16-09 and he said he had to order a seal from toyota and was waiting on it to come in. He also was authorized to replace a timing belt and an outside seal on the oil pump and inspection. After numerous calls to find out when it would bve done he said to pick it up on 04-21-09. the work was paid for and the check was cashed for $369.94. On 04-23-09 I contacted him to tell him that the oil was leaking worse than when I brouht it in. The engine was not knowcking, just leaking oil. I took it back. Chris told me that the (additional) seal inside on the oil pump had to be replaced, that he missed it the first time. he received the wrong one from Toyota on 04-28-09, reordered the right one and received it on 04-29-09. I called him 04-30-09 and he said it was ready. when i picked it up he said he's "not warranting it this time, best of luck, I fixed it this time for no charge. I don't want any hard feelings over this job." i put 27 miles on it and the engine is knockin, the oil light is now stuck on, and not circuliating the oil. When I called him that n ight he said, "that motor knocking doesn't have anything to do with it, it's not leaking oil, I did my job. Sometimes when those seals are replaced, a piec of silicon gets stuck in the shaft". I hired an automotive shop to diagnose and fix an oil leak, if their workamanship caused the silicon to ge stuck, it is because of their work. In order to replace the eals, the oil pump had to be removed, disassembed and reassembled. I contend the shoddy workmanship has caused the problem with this engine now. The car is in worse shape than when I took it in, at least all I had to do was keep adding oil, now I cannot drive it at all. Ina ddition, my car stereo no longer works, and my Hayes Manual is missing from my vehicle. I paid $1500 for it, and $369.94 to have it "broken".