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CB Restaurants and Dining Chipotle Mexican Grill Complaints #22-41
Chipotle Mexican Grill

Chipotle Mexican Grill review: Burrito, I received the wrong food

J
Author of the review
5:28 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

I'm super upset. I've had a really long day I've been up since 4am and I just wanted a burrito for dinner. I order a burrito, my receipt says burrito and the sticker on the package says burrito. I got home opened my burrito and I didn't get a burrito. I received some meat and cheese, rice and beans slopped in a bowel no tortilla, NO BURRITO. Do you know how frustrating it is to get home and not get what you paid for. This is so ridiculous, you are a burrito restaurant, my receipt says burrito.. I wasted my money and chipotles employee ruined my dinner. I went on to the website and they have a bot running their customer service, lazy AWFUL business. They truly don't care.

Desired outcome: I want a refund. That does solve my ruined dinner. I'm irritated that all I wanted to do is sit down and eat and now I have to deal with this.

Keywords:
cheese dinner long day meat order package receipt rice sticker upset
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  1. Chipotle Mexican Grill Contacts

  2. Chipotle Mexican Grill phone numbers
    +1 (800) 244-7685
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    +1 (303) 595-4000
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    +1 (949) 524-4126
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    Media Contact
    +1 (303) 222-5912
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  3. Chipotle Mexican Grill emails
  4. Chipotle Mexican Grill address
    1401 Wynkoop St., Ste. 500, Denver, Georgia, 80202, United States
  5. Chipotle Mexican Grill social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 18, 2026
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Chipotle Mexican Grill Category
Chipotle Mexican Grill is ranked 4 among 123 companies in the Restaurants and Dining category
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