The complaint has been investigated and
resolved to the customer's satisfactionResolved Chet Holmes International — False Claims To Charge Card with a promise that you can cancel at anytime berfore or after the training
resolved to the customer's satisfaction
I heard a commercial for Chet Holmes Internaional for sales people/organizations that are looking to increase sales. I called them to ask some questions, the call was answered by a call center, and I stupidly gave them my contact infomration. I immediatley began to receive numerouis phone calls from the sales people for the company trying to get me to agree to a phone session whereby they "would evaluate if their company could assist me in achieving my goals" After many many calls, I succomed and agreed to speak with them, they are very slick, very scripted and now I understand with one goal to get you to agree to attend an online sesson for a discounted price of $199.00. They ask for your charge card to "Hold" your place, you are told that you are in now way committed and that you cancel at any time and get a full refund. I had intended to try the program and I gave them my charge card which they immediateoy charge.
As the date approached for the "Online Class" I realized that I had a business conflict and was therfore unable to attend. I immediately called to cancel and surpise, only got a Voice Message with a Voice Mail opiton. I left a message canceling my attendance and requsting a refund. The day came and went and I did not hear from them. At that point, I had my assistance start trying to reach them, she tried to contact them via their on line site, the phone number etc without success.
It has been over two weeks and we have not received any communication either by phone or in writing from Chet Holmes International. As such, I now am quite sure that this company is a fraudulent company using these tactics to get people to pay knowing that they never intend to refund or cancel the charge as promised. I have now disuputed the charge with Visa asking them to consider it fraud.