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2.6 18 Reviews

How responsive is Check 'n Go's customer service?

3 Resolved
6 Unresolved
A rare visitor 🌥️
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Check 'n Go reviews and complaints 18

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Newest Check 'n Go reviews and complaints

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12:00 am EDT

Check 'n Go Helpful Financial Assistance with Check N GO

When it comes to managing unexpected financial challenges, Check N GO stands out as a reliable partner. The positive reviews from customers highlight the friendly and supportive staff who go the extra mile to assist individuals in need. From quick approvals to easy application processes, Check N GO has proven to be a valuable resource for many, offering installment loans and payday advances tailored to specific needs. While a few negative experiences have been reported, the majority of customers appreciate the efficient service and financial support provided by Check N GO. If you're looking for a trustworthy financial solution, Check N GO could be the answer to your needs.

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4:45 pm EDT
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Check 'n Go Decent Experience with Check 'n Go: Read the Fine Print Before Signing Up

I mean, sure, they charge a lot of interest on their loans, but that's just how it goes with these types of places. And yeah, sometimes the lines can be long and the wait times can be annoying, but that's just part of the process.

Overall, I've had a pretty decent experience with Check 'n Go. The staff is usually pretty friendly and helpful, and they've always been able to answer any questions I have. Plus, their website is pretty easy to use if you need to apply for a loan online.

One thing I will say is that you definitely need to read the fine print before you sign anything. They can be pretty sneaky with their fees and charges, so make sure you know exactly what you're getting into before you agree to anything.

But all in all, I would recommend Check 'n Go if you're in a bind and need some quick cash. Just be prepared to pay a little extra for the convenience.

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4:35 pm EDT
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Check 'n Go Terrible Customer Service and Website: My Check n Go Review

Check n go is like the worst place ever. They don't know how to treat customers right. I mean, I had a problem with my loan and they didn't even try to help me out. It's like they don't care about their customers at all. I would never go back there again.

The website is also a total disaster. It's so hard to navigate and find what you're looking for. And when you do finally find what you need, it's like they don't even have it in stock. It's like they don't even want your business.

And don't even get me started on the fees. They charge you for everything. It's like they're trying to nickel and dime you to death. I mean, who charges a fee just to cash a check? It's ridiculous.

Overall, I would not recommend Check n go to anyone. They're a total mess and don't know how to treat their customers right. Save yourself the headache and go somewhere else.

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Is Check 'n Go legit?

Our verdict: Complaints Board's thorough examination reveals Check 'n Go as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, Check 'n Go stands out for its commitment to quality and security. Clients considering Check 'n Go should delve into its customer service record to gauge compatibility with their expectations.

Check 'n Go earns 96% level of Trustworthiness

Perfect Trust Endorsement: Check 'n Go achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Check 'n Go. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Check 'n Go has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Check 'n Go's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Checkngo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Check 'n Go have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Check 'n Go and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Check 'n Go's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 9 complaints were resolved.
  1. Pros
    1. Rapid loan approval process
    2. Flexible repayment options
    3. Nationwide branch accessibility
    4. Online application convenience
    5. Diverse loan products offered
  1. Cons
    1. High interest rates compared to banks
    2. Risk of debt cycle from rollovers
    3. Limited loan amounts and terms
    4. Not available in all states
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Check 'n Go Friendly and Efficient Service at Check 'n Go in Sebastin, FL

I went to Check 'n Go in Sebastin, FL and I gotta say, the workers there are super friendly. I mean, like, really friendly. They helped me out with my loan and made the whole process a lot easier than I thought it would be. I would definitely recommend this store to anyone who needs a loan or just wants to cash a check.

The store itself is pretty small, but it's clean and well-organized. There's a waiting area with some chairs and magazines, so you can chill out while you wait for your turn. The workers are always smiling and seem genuinely happy to help you out.

One thing I really appreciated was that they didn't try to upsell me on anything. They just gave me the loan I needed and that was it. I've been to other places where they try to get you to sign up for all kinds of extra stuff, but not here.

The only downside is that the interest rates are a little high, but that's to be expected with any kind of short-term loan. Just make sure you pay it back on time and you'll be fine.

Overall, I had a great experience at Check 'n Go in Sebastin. The workers are awesome, the store is clean, and the whole process was easy. I would definitely go back if I ever need another loan.

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Check 'n Go Poor Customer Service and Complicated Process at Check 'n Go

so it took even longer. I had to wait for almost an hour just to get a simple loan. The process was confusing and the lady did not explain it well. I had to ask multiple times for clarification and she seemed annoyed. The website was also not very helpful and it was hard to navigate. Overall, I would not recommend Check 'n Go to anyone. The customer service was terrible and the process was too complicated. I would suggest finding a different company for your loan needs.

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Check 'n Go Checkngo.com Review: High Interest Rates and Poor Customer Service Make it a Last Resort

Checkngo.com is one of those places that you go to when you're really in a bind. I mean, sure, they'll give you the money you need, but at what cost? The interest rates are sky high, and it's hard to keep up with the payments. Plus, their customer service is not the best. It's like they don't even care about you or your situation.

I had to use Checkngo.com once when I was in a really tough spot. I needed money fast, and I didn't have any other options. I went to their website and filled out the application. It was pretty easy, but I didn't really understand all the terms and conditions. I just wanted the money.

When I got the loan, I was shocked at how much I had to pay back. The interest rate was crazy high, and I had to pay it back in a short amount of time. I struggled to make the payments, and I ended up having to take out another loan just to pay off the first one.

The customer service was not helpful at all. They didn't seem to care about my situation, and they were not very friendly. It was like they were just there to collect their money and move on to the next customer.

Overall, I would say that Checkngo.com should be a last resort. If you can get money from somewhere else, do it. The interest rates are just too high, and the customer service is not great. It's like they don't care about their customers at all.

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Check 'n Go Check 'n Go: Inept and Frustrating - Avoid at All Costs

I been tryin' for 3 days to complete my application on Check 'n Go website. Finally got approved, but then they added some random number to my account and now I can't get the verification code to e-sign my application. I been tryin' for 3 days and spoke to several people, but all of them have been inept. No one can seem to fix the issue. It's the most inept company I have ever had to deal with. I recommend using another company. This is just ridiculous. I mean, how hard can it be to fix a simple issue like this? I'm so frustrated right now. I don't even know what to do. I just want to get my loan and move on with my life. But no, Check 'n Go has to make everything so difficult. I don't understand why they can't just do their job properly. It's not like I'm asking for the world here. All I want is a simple loan. Is that too much to ask for? Apparently, it is. So, if you're thinking about using Check 'n Go, I would advise against it. Save yourself the headache and go somewhere else. Trust me, you'll thank me later.

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Check 'n Go Unhelpful Customer Service and Verification Issues: My Check 'n Go Payday Advance Experience

I tried to get a payday advance from Check 'n Go, but it was a total waste of time. They couldn't verify some of my information, but when I asked their customer service rep, Josiah, what exactly was the problem, he just kept repeating the same thing over and over again. It was like talking to a brick wall! I mean, come on, Josiah, show some respect and answer my question properly. I don't appreciate being treated like an idiot.

Honestly, I wouldn't recommend Check 'n Go to anyone. If you need a payday advance, go to Check Into Cash instead. They're much more professional and helpful. Don't waste your time with Check 'n Go.

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Check 'n Go Confusing and Inconvenient: My Experience with Check 'n Go's Website and Services

So, I recently checked out Check 'n Go's website (checkngo.com) and I gotta say, I was a bit confused. Apparently, the website and physical locations are different companies, but they both use the same website? That seems a bit odd to me.

Anyway, I was interested in getting a loan online, but I found out that I wouldn't be able to physically retrieve my funds at any nearby physical location like I could with Speedy Cash. That's a bummer. Speaking of other payday lenders, I noticed that Speedy Cash and others have a lower interest rate, so it really doesn't make much sense to take out a loan with Check 'n Go anyhow.

But that's not even the worst part. This is the first place I've ever done business with that will not take an early payoff. What kind of nonsense is that? They make you wait until the scheduled payday to pay off your loan. That's just plain dumb.

Honestly, Check 'n Go really needs to get its act together. Maybe they need a new CEO who can restructure the entire company. I mean, come on, guys. Get your $#*! together.

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12:14 pm EDT

Check 'n Go Attitude with customers

I had an extended payment that was due on the 31st of August. The previous clerk told me to call on the day it was due and remind them I do not get paid until the 3rd. I did as told. The person who I set up the extension with is no longer with the company. Kelly is who I spoke with who told me my check WOULD be deposited tonight and there is nothing that can be done an out it. The system would automatically deposit the check. She was very curt, interrupted me when I was speaking. Not becoming at all of a customer service individual dealing with the public. My husband and I went in to the same store on the prior Thursday and was not even spoken to when she let us in. Her attitude made us feel as if we were dirt (pardon the term). Once you start with this type of loan it's hard to get it paid off. I have never been made to feel so insignificant.

Desired outcome: She definitely needs a lesson in dealing with the public and some sort of compassion.

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1:34 am EDT
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Check 'n Go demanding payment

On October 2nd I was contacted by 906-863-7779; a person claiming to be a process server. He claimed he had court papers for me and that I could call 231-533-2165 to inquire what they were for. I called 231-533-2165 and the person on the phone claimed that he was trying to collect debt from me. He explained the debt was from Check-N-Go in Marinette, WI 54143 and the loan was taken out in 2008 and in 2012. This person said I was being sued for 9 Hundred something but I could pay 7 Hundred something that Icould be paid in 4 installments if I pay today. This person told me that I was in trouble with the FDIC and that I would not be able to have a checking account etc. I explained I have never been to Check-N-Go. I then called Check-N-Go in Marinette, WI 715-504-0842 I talked with Brooke. Brooke looked and I have never been to Check-N-Go

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1:55 pm EDT
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Check 'n Go reason of being declined

I been a loyal customer since 2015I go to your store to refinance a loan but I got declined. I received a letter in the mail saying declined but no reason why could you either call me at [protected] my name is williamtarves or email me at williamtarves @gmail.com I go to your store on Juan tabo in Albuquerque nm87108to refinance my loan cortny said I was declined but it doesn't tell her the cumputer could you explain to me way thank you an have a good day

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6:40 pm EDT

Check 'n Go payment not received

I, Samuel King, paid on my loan with my debit card, as usual, on May 1st 2019 at the check & go at 1301 3rd ave. west, Birmingham, Ala.35208. Two days later, after paying all my bills, and receipts for all bills, I noticed that there was still more money than usual still on my card. So I back tracked and found out that, check & go had not gotten a payment off my card. Mind you, she said she swiped the card, gave me a receipt and for some reason my payment was not acknowledged. I called my direct express card bank (Comerica Bank) and was told that my card had not been swiped nor had a swipe even been attempted. Customer service number is 1-800-741-1115. I have the all the transactions for the month of May and I do not see no such transaction or attempted transaction for check & go. I am on disability and cannot afford to pay extra money. Bills take it all. I know I owe, but can not afford to pay on something I did not cause. Please work with me.

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Update by Samuel King1
May 20, 2019 6:42 pm EDT

This is a revised copy of a prior complaint not furnishing enough info

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6:39 am EST

Check 'n Go someone used my identity

I just received an email from check n go and someone went into the store and tried to get money and used my name and address.I recently stayed in Cincinnati for work and I use my card for about everything. luckily they didn't get it because they didn't have proof of identity.but I don't know how they got my email address. Could you go back to dec 4 and find out who this person was? Thanks so much Cheryl skinner

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4:38 pm EDT
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Check 'n Go infringment of copy wrote recording to replace amount

Check & go infringed a extra copy of a disclaimer borrows agreement address to city of wilmington delaware 19801 causing extra payment out of order in payment periods of the loan process my checking account is jp morgan chase the mistake was for the amount 1000 please accredit to my account aba#[protected] acc#[protected] !

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jessica sprowson
, US
Aug 23, 2019 11:16 am EDT

this place is unbealiveable one person every friday sit here and wait then then the second worker comes in all they do is talk this has to be resloved its worser then the dmv they talk to each other instead of helping people im so disapointed been waitin 2 hours

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Hilloke
, US
Jun 08, 2011 8:02 pm EDT

Check n go really sucks. Customer service is a mess. I would never do business with these jacks!

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8:03 pm EST
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Check 'n Go unauthorized appropriation of funds

After having made three of five payments on the loan and being late for a day, these people processed an unauthorized debit payment out of a check number they had on file. This was not explained nor was the agreement made the day I spoke with the staff at Check and GO. This cost me more in the end as the back charged for the overdraft and left me a negative balance for a whole month. Their payments covered only $60 of the total loan. They have outrageous interest rates and I would never have used them, had the need not been great. It taught me a lesson to not use predatory lending to take care of other emergencies.

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Brandon Ceaser
Brandon Ceaser
Port Arthur, US
Nov 17, 2014 12:37 pm EST
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Check and go worker mishandled my Government account with this Company policy. Need settlement or Customers have not been given compensation for almost being account frauded by new workers not trained to even process loans correct

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11:39 pm EST
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Check 'n Go discrimination

On November 14, 2011 I went to this place to take my co-worker for cash advance
she is Handicap & she's is in a wheel chair first the manager Angel help me he told that I she need to go to Payroll department so they can fix the pay stub showing the company name so I said okay tomorrow Tuesday 15, 2011 we can back when the manager wasn't there it was a guy with the name James he told us that our company doesn't show in Google or Yahoo and he can help us I ask him is because my friend is ln a wheel chair he said Please don't said that very rut he said can back if you want tomorrow so the manager can help you but the way he treat us was very bad. Then on Wednesday I takt to the manager Angel he said he is going to help us but now I rcvda call saying that my co-worker pay stub is a fraud that they submit to the fraud department for investigation I'm going to file Complaint against this company to accuse somebody in a wheel chair I thing is no right be careful with this people...

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4:28 pm EDT

Check 'n Go stay away

I got a load from Check N Go in dec of last year, i paid on it for 7 months stright being on time and letting them take the money out of my account.

Well it came time for me to have it paid off and i went online to pay and it said that i was up for another $250.00 loan well i was in a pinch with money but i tried to avoided it i called them and asked them about it( it would not let me pay online) and they said that we are offering you another $250, well i refused and they kept bugging me and would not let me pay the loan off, so i took the money, well now ALMOST A YEAR LATER, i just started fighting with them, my bank refused for them to take money outta of my account and sent it back to them so they turned around and sent it to a collections agengy not 3 weeks later i had 20 calls from these people, then they tried to take all the money out of my account at once, and i went and got it all removed, cause a lady called me and talked to me and told me she was with CMG and i told ok and, and she said we need to verift your information so we can get our money back i told her i did not have the money at the time and i did not have my info on me, and i hung up 2 days later all the money they were talking about was took out of my account, i had $575.00 worth of OD fees ECT.ECT so i went ot my bank the next pay check shut my account down changed banks, and everything today aug, 31 2010, a lady called me today from a "withheld number" and i answered she said her name i asked her who she was with and she said"herself", i starte listening and she said how many payday loans do you have i said 1 and she said oh, and started arguing with me about that they didnt take any money out of my account that i did not approve and asked me if i read my contract and i said yes but an collections agency does not have the right to take money out of your account with out verifing information, she deined them takeing money out, on top of all the money they took out they were took out another $45.00 fee and told me it was not them that took out a $45.00 fee. When nexted to it on the bank statement from the bank it said CMG? These people are in need of some help, i would like them to be out of my state as well, they are not worth a da** at all i have learned my lesson about pay day loans, and it will never happen again..

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Samuel King1
, US
May 25, 2019 10:40 pm EDT

I paid on my loan May 1st, as usual, like every other month, got my receipt showing payment transaction compete, only to find out 2 days later payment was not received, mind you, I, do not have the receipt. Not disputing that I owe you, but double. I am receiving disability and can not afford that much.

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Koomen
, US
Sep 21, 2012 7:03 am EDT

I did an on-line application for a small payday loan to be able to pay my utilities( Internet, home phone, cable, Electricity, Car Insurance) which are all subject for disconnection after several extensions with the companies. As I speak my Internet will be off any second. I did a online application. I had 3 hours later to see if they got it, the guy said they did and just wanted to know what the govt benefits were. I said SSI disability benefits to my daughter because her dad is disabled. We just received this award. He said okay bring the award paper and my ID and to hurry to get the loan done. I got there at 4:30 thinking I had everything handled and relieved my utilities would not be disconnected this evening. He then claimed I had to get Power of Attorney and have it notarized! My daughter is 16. The govt authorized me (her mother) as her REPRESENTATIVE which is POA. I receive the money on the 3rd of the month and get a paper check in the mail. I have to take my daughter off of my bank acct with the credit union because she is not allowed to draw on the funds. No access. I am suppose to do direct deposit but I have not because I haven’t taken her off my acct so I receive a paper check. The federal government is giving me power of attorney to do as I wish with the money for my daughters needs. She cannot have access to the money yet Check n to go wants her permission for me to get a loan. I had my daughters ID and my banking info. I asked to bring her into the store. He said NO. If I had money for a notary I wouldn’t need a loan! Thank you Check n to go….My daughters needs will NOT be met because there store rep didn’t want to do the loan so close to closing. He also wasted all day and led me to believe I was approved. Our internet is where i work. I cannot answer my clients email and make my commissions today. Ive lost clients. We will be in the the dark tonight till I get a loan. All the reconnect fees and inconvenience but mostly embarrassment when utilities are shut off. ABSURD AND RIDICULOUS. i TOLD THE GUY i WAS CALLING THE corporate office. He SAID FOR ME TO CALL HIS MANAGER INSTEAD. Cost me about $500.00 in fees and inconvenience.

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DJDavila
Chicago, US
Oct 25, 2013 9:51 am EDT

I took a loan of $1300 to be pay off in 11 payments with the grand total at the end of $2, 649.48 to be repay to them since the interest is 364.00%(e). the amount of $240.87 is being debited from my bank account every 15 days on tuesdays. I called today just to asked them if the payment date could be change to 2 days after since I get direct deposit on thursday and i was getting challenging to have the money in tuesday! all I wanted was to be taken out 2 days after I didnt ask for extra weeks or nothing similar and the respond I got from them was NO WE CAN NOT switch the date is says in the contract you signed I review the contract and nothing states there that you can do that! So I told them that a they did not have a explintion for me all the said srry with CAN NOT HELP YOU! ... It is disappointing dealing with a company like this never again I will amke contracts will them they dont costumer service they are just good to approve you with the loan and charge you the double+++ of the amount you finance with them. I recommend to stay away from this place and types of loans find other sources.

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BET CLIFT
Cincinnati, US
Apr 27, 2012 10:55 pm EDT

GEE IM GLAD I CHECK THIS SIGHT I WAS GONNA GO FOR A LOAN WITH THEN...THINK NOT!

BET CLIFT

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twin2
Bakersfield, US
Jul 19, 2011 3:50 am EDT

I despise them(the co.). I got the 2, 6000 do;l;ar loan and wanted to pay off early but I dont carry 2, 000 in cash so I thought I could write a check and they could cash it and Boom they would have the money...But NO! they said they needed cash! Whats the purpose of writing them a check in the 1st place then if they wont cash it..I know their butts would if I didnt come in and pay. And now I dont have the cash to pay them now anymore, so Im stuck making a 600 dollar payment a month now for 8 mo. Thats double of what they lend me! R-I-P O-F-F! they said "what makes you think you can pay off in a check"? and I said..."well, I write you a check for your protection if i dont pay you will cash, right, hows that different?" I found out that the bank charges them a fee to cash our checks and that why they dont like doing it cause they are GREEDY And dont wanna pay the fee to cash our check! They could care less about us customers! If there employees get sick of there crap and leave for better treatment and less greedy bosses I will follow them somewhere else cause they are the only reason I use check n go in the first place.check n go...I will take my whole family w/ me when I leave because you guys only care about one thing... I know money and profit is key but so is fairness!

Check 'n Go In-depth Review

In summary, Check 'n Go offers a range of financial services, including payday loans and cash advances, with a straightforward application process and clear terms. While their services can be convenient, customers should be aware of the high-interest rates and fees that could accumulate. The company provides decent customer service and educational resources, but users should consider all aspects and alternatives before proceeding.

Company Overview

Check 'n Go has been around since 1994, providing financial solutions to those who need quick access to cash. They offer services like payday loans, installment loans, cash advances, and check cashing.

Loan Application Process

The application is simple, both online and in-store. You need to provide personal information, proof of income, and banking details. Approval can be quick, sometimes within minutes if all documents are in order.

Loan Terms and Conditions

Loan amounts vary, with high-interest rates and APRs typical for short-term loans. Repayment terms are set at the time of the loan, and there are policies for extensions, though this can lead to more fees.

Customer Service

Check 'n Go has various contact options and typical business hours. Support quality is generally good, and in-store service is helpful, according to customer feedback.

Fees and Additional Charges

Fees are outlined but can be high compared to other lenders. Late fees and NSF fees are charged where applicable, which can add to the loan cost significantly.

User Experience

The website is user-friendly, and they have a mobile app for managing loans. Customer reviews are mixed, with some praising the service and others criticizing the costs.

Financial Education Resources

Check 'n Go provides educational materials on responsible borrowing and financial planning tools, which can be very helpful for customers.

Security and Privacy

Data protection is taken seriously, with a comprehensive privacy policy in place. They claim to handle customer data with care.

Pros and Cons

  1. Pros: Quick application process, multiple services, educational resources.
  2. Cons: High fees and interest rates, potential for debt cycle if not managed properly.

Alternatives and Competitors

There are many other service providers in the market. Check 'n Go's unique selling point is its nationwide presence and range of services, but competitors may offer lower fees or better terms.

Conclusion and Final Assessment

Check 'n Go can be suitable for those in need of quick cash and who are aware of the costs involved. It's important to consider all options and understand the terms fully before taking out a loan. Overall, they provide a needed service, but with caution due to the associated costs.

How to file a complaint about Check 'n Go?

Here is a comprehensive guide on how to file a complaint or review about Check 'n Go on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Check 'n Go in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Check 'n Go.
- Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify your desired outcome in the 'Desired Outcome' field.

7. Review Before Submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Check 'n Go on ComplaintsBoard.com.

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Contact Check 'n Go customer service

Phone numbers

+1 (800) 316-4220 +1 (888) 296-2274 More phone numbers

Website

www.checkngo.com

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Use this comments board to leave complaints and reviews about Check 'n Go. Discuss the issues you have had with Check 'n Go and work with their customer service team to find a resolution.