Charles Tyrwhitt Shirts review: Poor customer service and very rude management

I had a very disappointing experience at Charles Tyrwhitt. I visited the store with my wife and initially selected a shirt. The female staff member assisting us was very helpful and offered us a really good deal, so I was happy with the service. Later, I selected another shirt, but unfortunately my size was not available. The manager initially said he would check the size and call me back, which I was completely fine with. However, instead of handling the situation professionally, he suddenly became very rude and said, “If the size isn’t available, why are you wasting my time?” His tone and behavior were completely inappropriate and disrespectful, especially towards a customer who was simply trying to make a purchase. The way he spoke to me in front of my wife was extremely uncomfortable and left a very bad impression. Good products and good deals mean very little when customers are treated this way. I sincerely hope the management takes this feedback seriously and ensures customers are treated with basic courtesy and respect.