The complaint has been investigated and
resolved to the customer's satisfactionResolved Central Mortgage Company — Terrible service
resolved to the customer's satisfaction
I contacted Central Mortgage when I started having difficulty making monthly mortgage payments due to the fact that my former husband stopped making his child support payments. I was (and still am) going through two separate court proceedings (one criminal and one civil) in an effort to make him accountable and begin receiving payments toward a $100, 000.00 in child support arrearages. I explained all this to Central Mortgage and provided proof of all the court hearings I had attended to date. They decided against offering any assistance in a repayment plan, loan modification or adding the payments to the end of the loan. I made several attempts to contact them via phone and would not receive any return calls. I had hoped to speak to them about further options (i.e., selling my home, quick sales, etc.) but without their feedback, I was left without the necessary information that only they could provide and my home went into foreclosure and was sold in a sheriff's sale in January of 2006. Since then, I have tried to obtain a payoff so I might still sell the home and try to minimize the damage this will do to my credit. The attorney they are working through said they would send me the information weeks ago and I have not heard back from them either. It appears this company would rather rip off it's customer's than to try to work with them as I have read most honest mortgage companies will. Stay away from them. What they have done to my family should rate high in 'The House of Shame'. We are losing the only home we have known for the past 21 years. I think I live in Potterville!