CD Universe’s earns a 3.7-star rating from 0 reviews and 3 complaints, showing that the majority of music enthusiasts are satisfied with purchases.
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On july 08, 2022, purchased a dvd, received it on july 16, 2022. Does not play!!
On July 08, 2022, purchased an Adult DVD, Order ID: [protected]. DVD was Shipped on July 12, 2022, and Received DVD on July 16, 2022. Shipment tracking #92748999983813513019512895.
Desired outcome: Charged my Visa Credit Card for $20.17 on July 12, 2022. "Please Refund". Your prompt response will be fully appreciated. Senior Citizen (77 years young) and a Disabled Veteran, former U.S. Marine.
no refund
My credit card was charged for a purchase that was back ordered. I canceled the order and can't seem to be refuned by CD Universe. Was told the refund happend, but have not seen it yet. Beware of this company very sneaky business!
The complaint has been investigated and resolved to the customer’s satisfaction.
To make sure you get your refund so Cd Universe Can't BS you any more, as long ads it has been 30 days since you made your Credit Card Purchase, Call your Credit Card Companies Dispute Resolution Dept. & get them to start an Action to retrieve your Funds due to a Failure to deliver by the Vendor after 30 days.
RUNVUS
I am sorry to hear that you did not receive a refund for your order. Please contact our customer service department at [protected] and we can definitely take care of this for you!
I have bought many CDs from them and have never had a problem. Their website is so easy to use and it is great to type in an artist's name and to see everything that they are on (even compilations). Note that their website has matured quite a bit the past year. Before a year ago, I would have bought my CDs elsewhere.
Bad service
Horrible service! I ordered a computer game to be shipped as a gift to a friend overseas and paid for 'express' shipping. Got a confirmation email but then CD Universe decided to hold my order for phone validation of the address WITHOUT INFORMING ME. Found out about this weeks later when I called the friend and discovered he had not received his gift. Called CD Universe and was promised that the item would ship out the next day. THREE WEEKS later it has still not shipped.
It is now a month and a half since I originally placed the order. I give up. I have bought another copy of the game from a different merchant and will never use CD Universe again.
The complaint has been investigated and resolved to the customer’s satisfaction.
where are the 2 dvds i ordered its been 2 weeks and they have not arived yet i am getting sick of waiting my name is shane novotney i want my [censored]ing videos
I am very sorry to hear that the order was received as intended. I can definitely reassure you that we do definitely do take care of our customers needs and would definitely be able to fix this for you as soon as possible. You can contact our customer service department at [protected] or at [protected].
Is CD Universe Legit?
CD Universe earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for CD Universe. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
CD Universe has claimed the domain name for cduniverse.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Cduniverse.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Cduniverse.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for CD Universe have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up CD Universe and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Cduniverse.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Adult content may be available on cduniverse.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
Cduniverse.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from CD Universe.
About CD Universe
Overview of CD Universe complaint handling
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CD Universe Contacts
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CD Universe phone numbers800-231-7937800-231-7937Click up if you have successfully reached CD Universe by calling 800-231-7937 phone number 0 0 users reported that they have successfully reached CD Universe by calling 800-231-7937 phone number Click down if you have unsuccessfully reached CD Universe by calling 800-231-7937 phone number 0 0 users reported that they have UNsuccessfully reached CD Universe by calling 800-231-7937 phone number203-294-1648203-294-1648Click up if you have successfully reached CD Universe by calling 203-294-1648 phone number 0 0 users reported that they have successfully reached CD Universe by calling 203-294-1648 phone number Click down if you have unsuccessfully reached CD Universe by calling 203-294-1648 phone number 0 0 users reported that they have UNsuccessfully reached CD Universe by calling 203-294-1648 phone number
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CD Universe address101 N. Plains Industrial Road, Wallingford, Connecticut, 6492, United States
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CD Universe social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all CD Universe contacts
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