Cathedral Hygiene’s earns a 1.7-star rating from 0 reviews and 6 complaints, showing that the majority of clients are dissatisfied with hygiene services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Cancellation policy
We opened in December 2018. Almost 5 years. Now we're struggling a touch. Need to cut back. Only to be told we've a contract to January 2026! Is it normal to give out 8 years contracts?
I've cancelled direct Debit but am worried about being sued. this is surely NOT legal. Reading similar cases of 5 years. Well we're coming to the end of 5 years and apparently another two years to go!
Desired outcome: Cancellation after almost 5 years of loyalty. We can't afford it and they want their pound of flesh.
Waste collection
Awful company, charged us all the way through Covid for about a year when we were legally not allowed to be open, while all but one other companies made contact with us to pause payments, and then cathedral hygiene tricked me into signing into another 5 year contract when I queried this, I thought I was just signing for my free year to make up for charging me through Covid. 21 months later I’ve cancelled my direct debit and they’re calling me immediately saying I’ve got to pay another 3 years! Of a contract I never knew I was signing, they’ve absolutely mis-sold this contract and I’ll be fighting it all the way to court! It’s funny how they have their own debt collection agency and how everyone has exactly the same complaint about being duped into 5 year contracts, listen to your customers, let them leave when they want to, contracts of this nature shouldn’t be over 12 months
Desired outcome: Just cancel my contract, you mis sold it and as you say, you have 60,000 very happy customers so you don’t need to keep hold of me when I don’t want to be with you
scam 5 year contracts
Unfair Terms and One-sided Contracts
This company mis sold us a 5 year contract to supply air freshners and wash room soap.
The sales rep installed a toilet air freshener in the office space which caused headaches and people to feel ill within two weeks we asked for it to be removed.
Then started the scenario from hell! Constant hounding to pay up a 5 year contract even though the product was installed incorrectly by themselves, ridiculous fees to pay for the air freshener which are £20 on amazon. Ridiculous fees to have a qualified technician remove the offending air freshener. (really 1 screw)
Chasing with debit collection agency (Another department of theirs funny that they are so geared up for this!) for full 5 year fees.
Avoid them at all costs this is a scam artist company with terrible customer service
Is Cathedral Hygiene Legit?
Cathedral Hygiene earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Cathedral Hygiene. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Cathedralhygiene.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Cathedralhygiene.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Cathedral Hygiene have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Cathedralhygiene.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Cathedral Hygiene has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The website belonging to Cathedral Hygiene has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
hygiene bin
Having being recently duped by Catherdral Hygiene I googled Cathedral Hygiene Complaints and found myself on here. I thought I signed up for £4 per collection of sanitary fortnightly for 12 months, I'm a first time cafe owner and came into my cafe saying I need a bin as it is the law to have it or I will have environment health to answer to. I was waiting for my food hygiene certificate so this scared me. Then a bill came for much more, as they said it was weekly, then added vat which they failed to say it wasn't included. I didn't pay as I was arguing with them, then they sent me a annual invoice and threatened court. I told them to collect there bin. Two of them then came in the shop to bully me. Never responding to emails as to not leave a paper trail. I signed in August I believe and is still unresolved, so they called again and I said we need to agree an alternative for the remainder of the 12 month contract to which she replied ‘you mean 60 months' I was gobsmacked, my lease is only 3 years at the building and I know I said I can only sign a 12 month contract. Well and truly lied to. If anyone has any advise, please help me!
Hand dryer lease
These people are particularly unscrupulous. We signed a 60 month contract which expired in August 2016. When we called to cancel it they stated that they have, without discussion or notification, rolled it over for another 60 months and penalties would apply to cancel it! Call [protected] for more details of how we've been scammed.
I suggested...
Hello Kate,
Do you want to discuss an equitable resolution to this?
We all (including you) know this is at best underhand, deceitful behaviour by your company.
There is no confusion, the contracts have expired. You will not be receiving any further payments.
They replied...
Hi Austen
As advised the contract’s rolled over in August 2016, our contracts are legally binding and as such cancellation fees are due as advised.
Customer Service
Cathedral Hygiene Tamworth Staffordshire - complete con artists! Duped into a contract with them, hidden charges, terrible customer service, absolute nightmare to deal with. Don't use them at any cost!
The complaint has been investigated and resolved to the customer’s satisfaction.
Got tricked into signing for 5 years which we would never have done if we had realised-thats longer than the lease on our shop! A saleswoman calls and you are led to believe you can cancel at any time, however in the small print you are signing for 5 years. There is a paragraph in the inside cover of the contract that warns you to check the length of the contract, but you dont naturally check there while talking to the saleswoman. I was contacted by these people and told that they are a local family run business and everything was very cosy, I was then told that legally I need to use a professional company like them for my waste. When she visited it was all very rushed. Then once we signed we started to get bombarded with bills and threatening letters within the first month as I hadnt realised all payments are in advance. They are not very nice at all to deal with, and the operative who comes out to empty the bin is a bit of a know it all who gets in the way of the staff working. So I rang to cancel and was told it would cost me over £1500 to cancel as I was signed for 5 years! I can only advise you to avoid these at all costs! I wish I had.
It used to be photo copier companies that duped companies into 5 year lease agreements with automatic roll over of the contract
do not use this company at any cost
Cathedral Hygiene are liars and cheats without a doubt, con artists. I feel sorry for anyone who works for them. Thank you guys for all the above help I'm writing back to them today. I have had this company up to my neck and every day another argument. And now I see the light...Never again.
We were tricked into this lie as well!
Now we're stuck for five years! Paying for a sanitary bin that we don't even need or use! This is the cheapest thing that they do though. We literally want nothing they offer!
They Lie! They Scam! STAY CLEAR OF THIS COMPANY!
I totally agree with everything that has been said above about this company - it is all true. The lie about contracts, roll overs, fees etc. The final straw was when I tried to pay by debit card and they wanted to charge a fee which is 4 times more than they pay. Avoid at all costs there are plenty of other companies out there which do not have to use underhand tactics to get you signed up. The way they chase money and company practices makes me wonder if they are in trouble
We have currently experienced the same problem - signed a 12 month contract, 13 months in the only last who worked here has left and we want to terminate the contract. We told the rep who told us the contract had already rolled over for another 12 months so we have no option but to continue - she was invited back in when I was in the office and told me that the contract had rolled over THAT DAY! She then sends me the contract which shows its not due to roll-over until next week - but I have still missed the three-month notice period. Blinking hell! Going to cancel the direct debits and see what they do.
We've had exactly the same issue with this company, now we are going through some financial hardship due to illness, I can see this is going to be fun! We already know they are a terrible company but I just wish they would hurry up and go out of business.
i had had a sales rep come out as i only have a shop lease for a year i agreed a years lease i have paid in full and still have on till 17 june left today i phoned to give 3 months notice and they say its a 5 year contract why would i take a 5 year one when i would only be trading for 1 year i now have to pay £560 to get out off the contact the sales rep was supposed to contact me but as you can guess he as not with all these comments on here it seems that they are out to con people it also gives me more information to give to trading standers
Just to add, as stated above by adeje14, I have just emailed them quoting section 10.1 of the agreement and the consumer credit act and they have immediately replied accepting the cancellation. You must be over 18 months in, and probably need to spend less than the £1500 a year CCA limit set out in section 101(7)(a).
Stan Graham - we too only found out about the 5 year contract when Cathedral demanded nearly £6000 after a few late payments, trading has been extremely hard this year. We are now up to date with payments although desperate to break free from this horrible company. Can someone please advise how we can get out of a 5 year contract with this cowboy outfit? and I put Cowboy outfit mildly! We are a small family run business. Anyone in there right mind would never knowingly sign a 5 year contract without being duped.
Overview of Cathedral Hygiene complaint handling
-
Cathedral Hygiene Contacts
-
Cathedral Hygiene phone numbers+44 808 100 0120+44 808 100 0120Click up if you have successfully reached Cathedral Hygiene by calling +44 808 100 0120 phone number 0 0 users reported that they have successfully reached Cathedral Hygiene by calling +44 808 100 0120 phone number Click down if you have unsuccessfully reached Cathedral Hygiene by calling +44 808 100 0120 phone number 0 0 users reported that they have UNsuccessfully reached Cathedral Hygiene by calling +44 808 100 0120 phone number
-
Cathedral Hygiene emailscontact@cathedralhygiene.co.uk82%Confidence score: 82%support
-
Cathedral Hygiene address300 Relay Point, Relay Drive, Tamworth, England, Staffordshire, B775PA, United Kingdom
-
Cathedral Hygiene social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Cathedral Hygiene contacts
Recent comments about Cathedral Hygiene company
Customer Service
Anthracite Leasing
2 reviews
American Laboratory Trading, Inc.
1 review
Accutek Packaging Equipment Companies, Inc.
2 reviews
Excelerate Leasing
2 reviews
Quality Management and Rentals
4 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.