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ELLEN BROWN THE OWNER OF CATALINA COFFEE SHOP IS A DISASTER> NO GOOD> A TERRIBLE INSULTUNG LOCAL BUSINESS WOMAN . I was at Catalina Coffee Company working like I do almost everyday on my computer. Every visit I have lunch.. sometimes dinner.. Sometimes both. Every visit I am sure to enjoy a brownie. Also in several meet -up groups that do have bi-monthly get together at the Catalina Coffee Company and use the facilities. I also have several friends who come here on a daily basis. to use Catalina Coffee Company in Redondo Beach. Today the owner, a person named ELLEN BROWN came over to my table out of the blue and in a very insulting and degrading tone told me "I have to leave because I have stayed too long and have not spent enough money". I had a pitcher of water as i must stay hydrated due to a medical condition. She begrudged me my water. Its is against California law to deny water to anyone requesting it. How petty and mean! Let me remind you this is a coffee Internet cafe called Catalina Coffee Company in Redondo Beach, CA with no time limits posted anywhere. i paid to use the Internet service there. I was there meeting with another regular Catalina Coffee Company customer who frequents the place several times a day. He had just left when Ellen Brown of Catalina Company in Redondo Beach stomped up to me in a surly manner like ala "Sipowitz" style. I thought it was Randy Rhodes. It was very humiliating to be talked to in that manner since i spend 12 to 15 dollars every time. In one months time i spent over $270.00 . She, Ellen Brown of Catalina Coffee company is absolutely crass. Why is she clueless? She has never seen me since the place is usually operated by a very nice charming fellow who has excellent people skills. Something she totally lacks! Many of the other customers overheard her talk to me in this abusive way and told me they too have been treated poorly in the exact same similar manner! One customer said we ignore Ellen Brown of Catalina Coffee Company as she is just a nasty insulting cur. Another mentioned how nice Catalina Coffee Company was the month Ellen Brown was in the hospital. What kind of a person are you when everyone is happy you are in the hospital?!?!
I made several phone calls to my regular friends who frequent Catalina Coffee Company owned by Ellen Brown and they confirmed that she is not a welcome presence at the Catalina Coffee Company which she herself owns. They also overheard her talking to me in such a abrasive and unprofessional loud tone. Catalina Coffee Company is usually run by the charming manager who is a gentleman. I cant imagine this place being open 2 days without his expertise and finesse.
Ellen Brown, of Catalina Coffee Company is a determent to her own business. Ellen Brown of Catalina Coffee Company should know better then to treat a frequent or a even single visiting customer coarsely. Treat one customer respectfully and they may return: Treat one disrespectfully and as rude as she did me they tell the world! It spreads like a rash, its viral.
Also, the frozen coffee drink I got was delicious - creamy, refreshing and affordable.
Ellen Brown could not have been nicer to me during my recent visit to the Catalina Coffee Co. In fact, I am mailing her a personalized thank you note for her unexpected, above-and-beyond kindness.
I stopped in for a refreshing $5 frozen coffee drink but I left with at least $30 worth of quality dog toys and my day absolutely made!
Ellen's daughter, Ayla (sp?), who seemed about 9 or 10-yrs old, was ABSOLUTELY ADORABLE (She was hanging out behind the register playing Cat's Cradle with one of the employees) and asked if she could meet my two dogs. I had just taken Ginger and Sassy for a walk around the neighborhood and they were tied up on the patio drinking out of the ample-sized water bowls the establishment has so considerably sets out for thirsty canines. Ayla was so sweet to my dogs - petting and playing with them and even picking up my little Sassy to soothe her at one point when she got anxious. The little girl couldn't have been friendlier, sweeter or more considerate.
When I went to leave, her mother came running outside with an armful of brand new, fantastic purple KONG toys for my dogs (How did she even know that PURPLE is their FAVORITE color?!?!? I know, I know - dogs don't have favorite colors but both of my dogs are female and purple is the color I usually dress them in. Ellen is obviously just EXTREMELY intuitive). I don't think one can get more generous and thoughtful than Ellen Brown was to me that day.
I just saw this, a little late but...the owner pays the bills, worries about making payroll every week for their employees..very stressful. I don't know Ellen Brown, or the exact situation, but I do know what it is like to run a business. It's hard work. they are there to sell coffee and give you a pleasant place to drink it, they need to turn tables to make money so they can make a living .if you want a social club, rent a space or stay home. if you don't like how you're treated, go somewhere else. I'm sure if you were spending enough money, you could be from Mars and they'd love you for it. Never been there, but now I'm going out of my way to buy Ellen's coffee...she probabaly needs the money to fight some stupid law suit
No, not a nice place. Sorry you have been disrespected and humiliated. Serving up religious intolerance because you are of a religious minority is plain wrong. Individuals should not be discriminated against because of their religious beliefs or medical condition. I heard them talking. However, you should not be provided with any special favors because of your religion. BUT it is a law that you have to serve water in a restaurant in California. They are required to serve water upon the request of the customer. You are under no obligation to explain a medical condition to a server in order to have water and keep it. If you requested water and they were stingy you have a nice law suit. Anyone walking into a restaurant requesting water must be given water. It's the law. Sue them S how them what California is made of: Lots of laws to protect us from greedy owners of restaurants like Ellen Browns who sneer when people drink tap water and don't buy a beverage. Making a scene out of you having water is money in the bank for you. I can guarantee you these people will be out of business and you will not only be able to buy the Bibles Qurans or Rosaries or whatever it your spiritual heart desires. Have a water fountain installed at the site where the Coffee shop used to be. Start your own theology based on the love of water. Whatever, this place needs a law suit if in order to be reminded to treat customers humanely. Sorry you were treated in such a unreasonable manner.