Castlerock Security — lawsuit over 4 deaths
Numerous allegations of bad faith regarding automatically renewing contracts (and a refusal to notify or cancel them) have been noted here. that alone should be reason enough to think twice before using or staying with castlerock. howerver it gets much much worse.
Castlerock security of arlington heights, illinois used to be called security associates international (sai) until it was acquired by castlerock in 2008. http://www.hoovers.com/company/security_associates_international_inc/hjycyi-1.html
In 2007, sai (which in now castlerock), was accused of improperly responding to a california fire alarm. two firefighters and two residents in the burning home died!!! here is the complete report from the local fire department spelling out castlerock's misconduct. http://www.cccfpd.org/press/documents/michele%20lodd%20report%207.17.08.pdf
Here is a story about one of the firefighters widows who sued
Http://articles.sfgate.com/ 2008-08-21/bay-area/[protected]_ 1_fire-district-firefighter-s - death-fire-department
Additionally, sai and castlerock security have better business ratings of d - and f respectively.
Http://www.bbb.org/chicago/ business-reviews/burglar - alarm-systems-dealers - monitoring-and-service/ security-associates - international-in-arlington - heights-il-[protected]
Please keep these unpleasant facts in when deciding if you want to use castlerock and feel free to pass these important facts around.
More Castlerock Security Complaints & Reviews
- Castle Rock Security - refusal to cancel 
- Castle Rock Security - poor contract renewal terms 
- Security Associates International, Inc. (SAI) / CastleRock Security, Inc - unable to cancel contract after term 
- Castle Rock Security - unfair contract renewal process 
- Castle Rock Security - refused to cancel my account 
- Castlerock Security - automatic renewal 
- Castlerock Security - charging for service they are not providing 
- Castlerock Security SAI Security - horrible customer service 
- Castle Rock Security Systems - cancellation procedures
- Castle Rock Security/ SAI - refusal to cancel/ lawsuit in 4 fire deaths