CashStar’s earns a 1.1-star rating from 29 reviews, showing that the majority of gift card recipients are dissatisfied with purchasing experience.
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CashStar Review: Unreliable, Unresponsive, and Terrible Customer Service - Don't Use for Gift Card Purchases
So, I decided to purchase an Office Depot gift card through CashStar. I thought I was buying it directly from Office Depot, but it turns out that CashStar was the middleman. They promised to send me a notification when the card was opened, but I never received anything. To make matters worse, my friend never received the card either.
I tried calling their customer service line multiple times, but the calls kept getting disconnected. Finally, I was able to get through to someone who told me that there were no refunds. I was outraged! I had paid $50 for a Valentine's Day gift that my friend never received. It's now February 18th, and she still hasn't gotten anything. I demanded my money back, but they refused.
I was so angry that I threatened to dispute the charge and leave negative reviews about their company. The representative promised that someone would call me back, but I never received a call.
I'm not going to let this go. I will continue to be a thorn in their side until I get my money back. It's unacceptable that a company this big would treat their customers this way. After reading other reviews, it's clear that a class-action lawsuit needs to be brought against these criminals.
In conclusion, I would not recommend using CashStar for any gift card purchases. They are unreliable and unresponsive, and their customer service is terrible. Save yourself the hassle and buy directly from the retailer instead.
Nightmare Customer Service Experience with CashStar's Prepaid Mastercard
I recently got a $200 Prepaid Mastercard from CashStar, but when I opened the package, I noticed that the numbers were missing. I was really upset about this and decided to contact the company to see if they could help me out. Unfortunately, my experience with CashStar was a complete nightmare.
I spoke to a lot of different agents from various departments, but I eventually ended up with a guy named Douglas. Right from the start, he had a really bad attitude and was really rude to me. I explained my situation and submitted an inquiry, but when I asked him what role CashStar played in all of this, he refused to answer my question and told me that I would have to talk to the escalation department.
I was really frustrated by this response, and I asked to speak to a supervisor. But Douglas refused to transfer me and eventually hung up on me. I couldn't believe how unprofessional and rude he was, and I'm definitely going to tell everyone I know about this terrible experience.
Overall, I would definitely recommend avoiding CashStar and their prepaid cards. If this is how they treat their customers, I don't think they deserve anyone's business. I doubt I'll ever get any kind of resolution from them, but I hope that by sharing my story, I can help others avoid the same kind of frustration and disappointment that I experienced.
Firebirds Restaurant Gift Card Deal Gone Wrong: No Physical Bonus Card Received
So, I got this email from Firebirds Restaurant, or so I thought, offering me a sweet deal on gift cards. For every $100 I spent, I would get a $20 bonus. I was like, "heck yeah, this is perfect for Christmas gifts!" So, I went ahead and ordered four $25 certificates. But when I got my package, there was no card for the $20 bonus. What gives?
I called up the company, CashStar, and they told me that the bonus was in electronic format. But wait a minute, during the order process, I specifically chose to receive everything in hard copy format. So, what's the deal? They told me to check my email, and lo and behold, there were two separate $10 electronic certificates that expire on December 30, 2020. What a bummer! I wanted to give these as gifts, not some electronic thing that expires in a few weeks.
I called back and asked for a refund, but they said no refunds and that they couldn't convert the bonus to hard copy format. Are you kidding me? That's ridiculous! They said they would send in a ticket of escalation and get back to me in two days. Well, let me tell you, if I don't get my money back, I'm going to dispute this charge with my bank. And if that doesn't work, I'll take them to small claims court. This is not how you treat customers!
Beware of PlayStation's Third-Party Vendor: My Experience with Cashstar.com
So, I had a bit of a situation with my PlayStation account recently. Apparently, there was a charge that I disputed and as a result, my account got suspended. I received an email from customer service telling me that I had to pay a balance of $120 to get my account reinstated. They provided me with a link to cashstar.com, where I could purchase PlayStation gift cards to load money back on my account and pay off the balance. At first, I was a bit skeptical about this whole thing. I mean, why couldn't I just pay directly to Sony with my credit card? But after talking to a bunch of customer service reps, I realized that this was actually their policy.
So, I went ahead and visited cashstar.com. At first glance, I didn't even realize that it was a third-party vendor because the website was "PlayStation.cashstar.com." It was pretty easy to purchase the gift cards, but here's where things got a bit dicey. It's been over a week now and I still haven't received an email with the gift codes that I was promised. I started to get a bit worried and decided to read some reviews online. That's when I found out that I might have been scammed.
I can't believe that reputable companies like Sony and Best Buy are redirecting their customers to purchase from a fraudulent website. It's really frustrating and disappointing. To make matters worse, I can't even dispute the charge from my bank because it's still "pending" even after a week.
Overall, I'm really disappointed with my experience with cashstar.com. I hope that other people don't fall for this scam and that Sony and Best Buy start taking responsibility for their customers' safety and security.
Terrible Customer Service and Lost $50K Order with Cashstar/Grubhub
I work for a big entertainment company and we put in a real big order for gift cards, like 50K big. I needed to make some changes to the order, like getting it shipped faster, but the folks at customer service were not very helpful. They were pretty rude to me and wouldn't help me out with the changes. They just said something like "maybe you'll know for next time." I even sent them the money, but it takes a couple of days for the money to get to them and they won't start working on the order until they get the money. Even if you show them that you sent the money, they won't start working on the order. We were on a real tight deadline for this and now we're out 50K because they wouldn't work with us. They don't even give you a rep to work with for big orders like this. You just have to talk to whoever you can get on the phone. I'm never going to work with cashstar / grubhub again for any of our movie premieres or press events or anything like that.
Cashstar Review: Disappointing Experience with Gift Card Purchase and Customer Service
I gotta say, I've used Cashstar a couple of times before for Ulta gift cards and it was all good. The gift cards came through email in no time, so I was pretty excited to use it again. Ulta was offering a sweet deal - a $20 ereward with a $100 gift card purchase. So, I went ahead and ordered a $100 gift card for myself. But, man, was I in for a surprise.
I kept refreshing my cart for an hour and a half, waiting for the egiftcard to come through. But, nothing. My order was still "in process." I was getting a little antsy, you know? And then, I got a message from Cashstar saying their system was down. Oops, sorry, they said. They didn't know when it would be up again. And, get this, they said they needed 48 hours for coffee breaks and lunches before they could process my refund. What the heck, man?
I told them not to start the refund just yet. I wanted to contact PayPal for a dispute. But, when I tried to dispute the transaction, the PayPal bot said I couldn't. It said customer service would contact me in a few hours. What a bummer. Cashstar was earning interest on my hijacked funds while my entire shopping schedule was ruined. My item sold out, too. I was so disappointed.
This company needs to be held accountable. They need the state AGs to take action. And, their customer service? Horrible. I spoke with two agents and they were utterly bored repeating their scripts. They really don't care. I hold little hope that my two prior erewards will be redeemable.
All in all, I'm really disappointed with Cashstar. They let me down big time.
Disappointing Experience with Best Buy's Third-Party Vendor, CashStar: A Three-Star Review
So, I went to Best Buy yesterday to buy a bike that cost me $2168. I wanted to use two cards to make the purchase, but unfortunately, that option wasn't available. I called the customer service to ask for help, and they advised me to purchase two e-cards instead. I decided to proceed with the purchase online, but after 30 minutes, I still hadn't received the cards. I contacted Best Buy with my order numbers, but they told me that those weren't their order numbers. The representative was very rude and unhelpful, which made me frustrated. I then decided to email them and found out that it was Best Buy Cash Star that I had to deal with.
I was worried that I had been scammed, so I went on Google and read all the negative reviews about CashStar. I immediately contacted my bank to have them refund my $1000, but unfortunately, the claims department was closed. I was supposed to receive my card information yesterday, but I didn't get it until this morning. I was afraid that they might steal my card information, so I used the cards immediately.
I give CashStar a three-star rating because the representatives were rude, and it took them forever to send me my cards. However, I can confirm that they are not scammers since I was able to use the cards to buy my bike. It's disappointing that Best Buy representatives don't know their own third-party vendors, but I'm glad that everything worked out in the end.
Cash Star: A Scam Service That Refuses Refunds Despite Cancellation Policy
On December 21st, 2017, I decided to purchase an eGift card to Home Goods via the website homegoods.cashstar.com for $100 to be delivered on December 25th, 2017. However, after reading reviews of many people never receiving the full amount paid for the gift cards on BBB, I quickly called customer service on the same day to cancel my order and get a refund. To my surprise, the gentleman on the other end of the line said that I could not get my refund and provided no reasoning except that he could not refund me.
I was shocked and frustrated by this response, especially since I had read the portion of the contract, which was also seen in the FAQs provided on the website, that stated if an order is canceled more than 24 hours before the scheduled delivery date, you may receive a refund. I had called 59 hours before the scheduled delivery date, so I was well within the cancellation period.
Despite this, customer service refused to give me my refund and instead told me to call Home Goods and gave me a number. However, when I called Home Goods, they told me that they had absolutely nothing to do with Cash Star, so I was knowingly sent by Cash Star to a dead end solution.
Feeling frustrated and cheated, I decided to file an official complaint with Better Business Bureau. I also plan to post this information on Facebook and Twitter to let everyone know that Cash Star is another scam service. It's disappointing to see a company that claims to offer a convenient and reliable service fail to deliver on its promises. I would advise anyone considering using Cash Star to think twice and do their research before making a purchase.
Poor Service and Delayed Delivery of QVC Gift Cards from CashStar
I recently ordered a couple of gift cards from CashStar's website for QVC on November 30th, 2020. The website advised me that the cards had been shipped on December 2nd, 2020, via First Class mailing, and that I should allow 7-10 business days for delivery. However, it is now December 16th, 2020, and I still haven't received my cards. I have tried to contact CashStar by phone, but I haven't been able to reach them. The only response I received from them was a ticket number via email, and I haven't heard anything further from them since then.
I checked with USPS, and they informed me that First Class mailing usually takes only 2-3 days for delivery, not 7-10 days as CashStar had advised me. I am extremely disappointed with the service provided by CashStar and would not recommend them to anyone. In fact, I am planning to file a complaint with the Better Business Bureau (BBB) and possibly the Attorney General's office. I will also be disputing the charge with my credit card company.
However, since I posted my initial review, I received an email from CashStar stating that my charge card would be credited $50.00, minus any money spent. I was surprised to receive the email, but I'm not sure who is responsible for the refund. It could be the BBB, QVC Corporate Headquarters, or my credit card company. I will keep the case open with my card company until the refund is credited, which may take up to 7 days, according to CashStar. In the meantime, I have ordered cards from Amazon, and they are scheduled to be delivered tomorrow.
Update: Early in the morning, I filed a complaint with the BBB, QVC Corp., and my credit card company. Later that afternoon, CashStar responded, stating that they would issue a credit for the $50.00. The next day, my credit card company notified me that the credit had been received and that they would be canceling their investigation. Two days later, the BBB contacted me to see if they could close the case. I am grateful to the BBB and my credit card company for their help in resolving this issue.
CashStar Gift Card Review: A Nightmare Experience with Home Depot Gift Card
So, I decided to give CashStar a try and purchased a Home Depot gift card for $150 through their website. The process was pretty easy and I was happy to see that the recipient received the card in just two days. However, things quickly went downhill from there.
My son-in-law tried to use the card the next day at a local Home Depot store, but was told that the card was invalid and not in the system. He went to customer service and was told that the card may be fraudulent. I was mortified - I didn't want my son-in-law to think that I was a cheapskate who sent phony gift cards as gifts!
I called the phone number provided in my gift card confirmation email, but had to swim through a terrible phone system before finally getting a human on the line - albeit from Costa Rica. I explained the issue and provided my order number, but was told that the card had not even been shipped yet and that the recipient was attempting some sort of fraudulent activity. I couldn't believe it - after 30 minutes of this nonsense, I hung up in frustration.
A few days later, I called again and was told that the card had shipped, but it still didn't work when my son-in-law tried to use it. I called again and asked for the person with the biggest title, but they were useless in determining what the issue was. They asked for the last 4 digits on the card, but I couldn't provide them since it was a gift to someone else. The system showed that the card had not been shipped yet, even though the recipient had it in his possession for almost a week.
After waiting another week, I called again and was told that the card had finally shipped. However, they couldn't tell me if it was active or not and suggested that the recipient try using it again at Home Depot. Unfortunately, it still didn't work and I had to get my money back.
I was extremely disappointed with my experience with CashStar and will never order a gift card online again. If I feel the need to give a gift card, I'll just go to the store and purchase one at the checkout or go to Lowe's instead.
CashStar Complaints 19
tim hortons gift certificate by mail
I have tried calling their several times as my card was not activated that was sent to me by e-mail, I have never had this issue before and I am sure disappointed with the staff at cashstar, I called at least 3 times spoke to someone gave them the card number and information, they put me on hold to check, 10 minutes later i was disconnected, This happened three times and I even told the girls i had been disconnected, they say sorry and then do it again. This was a small token to my granddaughter for tim hortons and how embarassing when she went to use it it was not activated, I also called tim hortons who put me threw to cashstar then i also tried tango. I have never had such a frustrating time as i have, i tried agin this morning and no one answered. I feel so bad for my granddaughter as she didnt have any cash on her to pay for the items, what a awefull thing to happen to her,still not resolved
Desired outcome: would like the gift card-certificate to be activated or issue another that it
Roblox giftcard ordering system
I ordered a 30$ roblox giftcard from cashtar and it went through then 10 minutes later i receive a email saying the order couldn’t process and that the money will be refunded, i said to myself “alright cool atleast the money will be back” it has been around 40 minutes and my money is yet to be refunded and i called support and they didnt pick up.
Terrible Experience with Cashstar: Gift Card Never Received and Balance Already Used
So, I bought a gift card from Sephora website for $100 and it took me to cashstar.com. I got an email confirmation from them and my credit card was charged by them. But, after 3 weeks, I still didn't receive the card. So, I called them up and they told me that the card was used and had a balance of $0. They asked me to call Sephora to check when and where it was used and what were the transactions. I was like, "What? I ordered from cashstar and never received the card. Why do I have to do the investigation myself?" But, they said that they are just a processing company and there is nothing they can do about it. I was so frustrated because when I called Sephora, they had no access to the order as everything was processed through cashstar.
This whole process was so frustrating and time-consuming. I had to go through my bank to get my money back. I don't think I'll be using cashstar again. It's just not worth the hassle.
Is CashStar Legit?
CashStar earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for CashStar. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
CashStar has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for cashstar.com can be seen as a positive aspect for CashStar as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of CashStar's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Cashstar.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up CashStar and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While CashStar has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 19 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the cashstar.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- We conducted a search on social media and found several negative reviews related to CashStar. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
CashStar Gift Card Fail: Zero Balance and No Help from Customer Service
I recently bought a gift card for my mom from CashStar, worth a hundred bucks. But when she tried to use it, it didn't work. I called CashStar seven times and spent hours on the phone, but they couldn't help me. They told me to contact QVC, but QVC said they couldn't help and referred me back to CashStar. It was like a never-ending loop, and I was getting nowhere.
Finally, I was able to confirm that the gift card had zero balance, and there were no previous purchases made with it. QVC issued a new gift card to my mom, but it was worth nothing, and I had already paid a hundred dollars for it. I was so frustrated and angry.
I escalated the issue to the finance department on October 27th, but I haven't heard back from them yet. QVC won't follow up with me either. I even emailed ***@qvc.com, but I still haven't received any help.
The case number for this issue is CS***. CashStar said they would escalate it to a mystery department, but I have no idea what that means. I just want my money back, and I want this issue to be resolved as soon as possible.
Overall, I'm extremely disappointed with CashStar's customer service and the quality of their gift cards. It's frustrating to spend so much time and money on something that doesn't work, and then not receive any help or support from the company. I hope they can fix this issue soon and improve their services in the future.
Disappointing Experience with CashStar: Delayed Gift Card and Refund Process
I recently had an experience with CashStar, the online gift card retailer. I decided to purchase a $25 Quiktrip gift card through their website. The process was simple and straightforward, and I was excited to receive my gift card in the mail. However, I was informed that it would take 7-10 business days for the gift card to arrive.
After waiting patiently for 11 days, I decided to call CashStar to inquire about the status of my gift card. I was informed that because it was Thursday, I should wait until Monday to see if it arrived. Unfortunately, I was too busy to call back until Tuesday. When I called, I was disappointed to learn that my gift card still had not arrived. I requested a refund, and was told that it would take another 7-10 business days for the refund to process.
One month later, I still had not received my refund. I called CashStar again, and was informed that the refund had been accepted by my institution. However, I was confused because I have a Life Freedom MasterCard through Volunteers of America, and it is not designed to receive any money for any reason except from my institution that handles my SSI monthly income. I explained this to the representative, but they were unable to provide any further assistance.
Two months have now passed since I made my initial purchase, and I still have not received my $25. I am disappointed with the lack of communication and assistance from CashStar, and I would not recommend using their services in the future.
Unreliable and Untrustworthy: My Experience with CashStar's Digital Gift Cards
This company, CashStar, is not a good choice for purchasing digital or electronic gift cards. I recently bought two $10 gift cards and one $5 gift card from Roblox, which is partnered with CashStar. Although I received confirmation for all three orders, none of them were able to process. I received two emails per order stating that there was a processing error.
The problem with CashStar is that they charge you before the order even processes. This means that you are essentially giving them your money without any guarantee that you will receive the gift card you paid for. In my case, I did eventually receive a refund for all three orders, but it was a hassle and took a lot of time.
I used a credit card for my purchase, but even when I tried to use PayPal instead, it still didn't work. This is a major issue because it limits your payment options and makes it difficult to complete your purchase.
If you are planning to purchase digital gift cards, I would recommend using GameStop or Amazon instead. They are more reliable and have a better track record when it comes to processing orders and delivering gift cards. In my opinion, CashStar is not a trustworthy company and should be avoided if possible.
Terrible Experience with CashStar: Lost $50 on Invalid Gift Card Confirmation
I gotta say, I had a pretty bad experience with CashStar. Like, seriously, it was the worst. I mean, I don't even know if IKEA is any better, since it was their gift card I was trying to buy. So, here's the deal: I bought a $50 gift card from CashStar back in August. Got the confirmation and everything, and the money was taken out of my account. But then, when my friend tried to use the gift card, they were told that the confirmation wasn't valid. What the heck, right? I've been trying to fix this for hours, but CashStar keeps telling me that they had a "system issue" and the transaction was cancelled. But like, I haven't gotten any notification from them about that, and the charges are still on my debit card (which, yeah, I guess is my fault?). Everyone I've talked to, including my bank, says that since it's been over 120 days, there's nothing that can be done. Meanwhile, CashStar and/or IKEA has my $50, and I have nothing to show for it. Can you believe that? I'm definitely never using this company again, and I'm telling everyone I know to steer clear.
Disappointing Experience with CashStar: Missing Confirmation Email and Poor Customer Service
I recently made a purchase on CashStar's website (cashstar.com) for two Ulta gift cards on December 3rd, 2021. Unfortunately, I never received a confirmation email for my purchase, but I did notice that my credit card was charged. I decided to call their customer service line on December 7th, 2021 to inquire about the missing confirmation email. However, I was transferred multiple times and it took over an hour to finally speak to a representative.
Finally, I received the confirmation email on December 14th, 2021, but I noticed that my purchase was still in process even though my payment had been processed in a timely manner. When I called to inquire about this issue, the representative told me that due to Covid, things were behind and suggested that I cancel my purchase and go to the store to purchase my gift cards instead. I was extremely frustrated with this response, as we have been dealing with Covid for over a year now and it seemed like a cop-out.
Overall, I was extremely disappointed with my experience with CashStar and I will never use their services again. I caution anyone who is considering purchasing gift cards to make sure that CashStar is not the company sending your purchase. It is unacceptable to charge customers without providing a confirmation email and then suggest that they cancel their purchase due to Covid-related delays. This company is a joke and I would not recommend them to anyone.
Terrible Customer Service and False Promises: My Experience with CashStar
I had a really bad experience with CashStar (cashstar.com) recently. I was promised a refund of $100 for a gift card that I had purchased, but it never arrived. I waited patiently for 11 days, but nothing happened. When I contacted my bank, they confirmed that they had not received any refund from CashStar. I was really frustrated and decided to call their customer service.
The first person I spoke to was a male customer service agent who refused to give me his name. He told me that the refund had been processed and even showed me an email as proof. However, I knew that this was not true because my bank had not received anything. When I tried to explain this to him, he hung up on me. I was shocked and angry.
I decided to call again and this time I spoke to a female customer service agent named Gabby. She also claimed that the refund had been processed and showed me the same email as proof. When I told her that my bank had not received anything, she also hung up on me. I couldn't believe it. I was really upset and felt like I was being scammed.
I decided to escalate the issue and found a number for customer service escalation - ***209. I spoke to someone who was more helpful and discovered that no refund case had ever been created. They promised to create a case and escalate it. I was relieved that something was finally being done, but I was still really angry about the way I had been treated by the previous customer service agents.
It's really unbelievable that a company would send a refund confirmation letter and never actually process the refund. It's also unacceptable that two customer service reps would refuse to transfer me to a supervisor and hang up on me. I'm really disappointed with CashStar and I will never buy a gift card associated with them again. I hope they can improve their customer service in the future.
CashStar Review: False Advertising, Invalid E-Gift Card, No Refund Policy
So, I gotta say, I'm pretty disappointed with CashStar. I fell for one of those ads on a restaurant app, promising a free 6" sub with the purchase of a $25 e-gift card. Seemed like a good deal, right? Well, turns out it was too good to be true.
First off, the e-gift card never even made it to my inbox because apparently my email was "invalid." I confirmed it multiple times and was told it would be sent within a couple of days, but no luck. When I called to inquire about it, they reissued the card, but when I tried to use it, it was already closed and invalid. What the heck?
So, I called CashStar to get a refund, but they told me the return policy had expired. Even though the new card they issued me never expires. When I asked why the card was closed, they couldn't give me a reason or response. I even mentioned the Better Business Bureau, and they just transferred me to someone else, and then someone else, until I got a busy signal. Talk about frustrating.
Long story short, I had to kiss my money goodbye and lodge a formal complaint on the BBB website. I just hope this review can save someone else from making the same mistake I did.
CashStar Review: Poor Customer Support and Inability to Solve Problems
Hey there, my name is Kirill and I wanted to share my experience with CashStar. I've been playing Roblox since 2018 and have tried to purchase gift cards from CashStar in 2020, 2021, and 2022. Unfortunately, every time I tried to make a purchase, I received an automatic error message and had to request a manual refund. To make matters worse, their support team has been unresponsive and hasn't been able to help me solve the issue.
I've tried using different bank cards, emails, and accounts, but nothing seems to work. I even attempted to contact their Live Chat, but unfortunately, they were unable to assist me and directed me to another support team that hasn't responded to my messages.
It's frustrating because it seems like CashStar doesn't care about its customers. They don't even try to solve the problems that their customers are facing. I'm surprised that they haven't gone out of business yet. If I were a company that relied on gift card sales like Roblox, I would refuse to work with CashStar because their bugs and cancellation of purchases are hurting the business.
Overall, I wouldn't recommend using CashStar for your gift card needs. Their lack of customer support and inability to solve problems is a major issue. It's a shame because I really wanted to use their service, but unfortunately, it just hasn't worked out for me.
Terrible Customer Service: My Experience with CashStar
CashStar service is absolutely terrible. I cannot stress enough how dissatisfied I am with their customer service. We have called them multiple times to track down our order, but they were unable to help us. They missed our delivery date and then promised to expedite our order, but it was still not processed or shipped a week later. Meanwhile, they had already taken our money. We tried to cancel the order and get our money back, but they refused to do so. We even asked to speak to a supervisor, but they said none were available. We paid extra money upfront to ensure that our order would be guaranteed and shipped on time, but it was a complete waste of money. If you don't care about your customers or want mediocre service, then CashStar is the company for you. It's a shame that Giant Eagle outsourced their service to a company that cannot provide proper customer service.
Services I did not authorize payments for
On numerous dates there are transactions from my bank account to CASHSTAR that I did not make. I have emailed numerous times and got ignored. I just want my money back since I did not make these purchases.
💲May 1. $15 and $20
💲FEBRUARY 27. $15 X 2
$20
$30
$10
💲March 1. $15 x 2
There are 2 more but I already got a refund for those. March 2 $15 refunded. and April 18. refunded.
the others above i did not get refunded.
Desired outcome: refunded and my card not to be used on Cashstar
Ulta Gift Card not being honored
I have a $100 gift card that still has not been activated after multiple calls into your customer service department. The latest Case number I was given was 8614 and then a new expedited case number of 4392582. I want my gift card to be re-activated. It was delivered to my email at [protected]@yahoo.com. Please activate so I am able to access it.
Desired outcome: Activate my $100 gift card.
Cashstar gift cards
I continue seeing purchases from bank account to Cashstar which I have never made. Numerous purchases for $15. This has been going on for months now. I have requested my refunds and only gotten 1 out of the many purchases made. I have emailed and left messages on their site. With the dates and amounts and the last 4 digits of the card that keeps being used. I have also asked them to stop taking payiments from account to purchase these gift cards, but they continue doing so without my authorization or knowledge until I check my account daily now. These purchases are still ongoing and nothing is being done to stop these fraudulent transactions. I want my full refunds for all the purchases made and I want this account closed with Cashstar. My card to be flagged from using it on this site. I don't want to see anymore payments going to this site for anything more as of today. I want my refunds as well. This is enough and I will not stand for being stolen from.
following is the dates and amounts.
April 8. $15
March 8 $15 reversal
March 2 $15
March 1 and March 1 both $15
Feb 27 x 2 @$15
Feb 27 $20
Feb 27 $14.01
Oct 26 $10
Oct 26 $15
card ending 8184. Visa debit.
Desired outcome: My full refunds for the unauthorized payments that have been taken without my knowledge and for this card to be flagged on this site.
Cashstar gift card
I purchased a $100 Cheesecake Factory gift card with $25 Bonus card on June 13, 2022. I waited for a confirmation and realized e-gift card was sent to an old Mac.com address that no longer exists. Impossible to get a response from the company. No email, phone, or any way to reach them. They seem only to be interested in selling to large corporations and don’t response to the end customers.
Desired outcome: Refund for merchandise never delivered.
gift card service
I ordered two gift certificates though DSG well within the time required and neither of them arrived even close to the promised date. These were Christmas gifts. I tried calling, but their phone system was not working (kept getting a recording stating that they needed more input) so I went on their chat line, waited in line for over 40 minutes and was then told they couldn't help me or track the cards because they used USPS. The chat itself lasted over an hour because the person took three to five minutes to respond to each question. Still haven't seen the gift certificates and it's been over two weeks.
egift card
Today, 12/21/2017, I purchased an eGift card to Home Goods via the website homegoods.cashstar.com for $100 to be delivered 12/25/2017. After reading reviews of many people never receiving the full amount paid for the gift cards on BBB, I promptly called customer service, same day, 12/21/2017, to cancel my order and get a refund. I spoke with customer service and the gentleman said I could not get my refund. He provided no reasoning except that he could not refund me. I read the portion of the contract, also seen in the FAQs provided on the website, that it states if an order is canceled more than 24 hrs before the scheduled delivery date, you may receive a refund. I called 59 hours before the scheduled delivery date. Imagine my shock that I am reading the information provided by Cash Star and customer service is telling me that I can't have my refund just because. I was told to call Home Goods and given a number. Customer service with Home Goods told me that they have absolutely nothing to do with Cash Star so I was knowingly sent by Cash Star to a dead end solution. I filed an official complaint with Better Business Bureau and my next step is to post this information on Facebook and Twitter to let everyone know that Cash Star is another scam service.
Vans@cashstar.com sent me a blank gift card. No balance. I requested a refund and they refunded me the $3.35 processing fee only. I have emails of them telling me they would refund me the full amount and it's been over a month and I keep getting the run around that my money is going to be deposited back to my credit card account. What a frustrating situation. Not only did I get ripped off, my son was embarrassed when he went to use his gift card to find out there was nothing on the gift card. I have also contacted vans and still no response.
Support
I went to CashStar service and found a lot of ways how to contact them. They have many emails posted on their website and there are also phone numbers to call. Despite that I can't reach anyone from them! I tried to contact Despite that so many times, and tried everything, but for some reason they do not reply. I have something to discuss with them and I need to contact them as soon as possible. I don't know why are they ignoring me, but that's not a good way to do business! What a shame!
No one at BJ’s knows how to cash this $250 gift certificate I got for my birthday so happy birthday to me. I have the number of the gift card and I have the pin number but BJ’s restaurant send that they don’t know how to cash that so I can use it
Wanting to start a class action lawsuit on this company. They are holding $500.00 in funds and will not release them in a refund. Already contacted the attorney general. If I can get enough people let’s get this started. Email me at mccauslandnvh2021@gmail.com with the subject cashstar class action so I can add everyone onto an email thread.
I purchased a subway gift card 12/22/2022. I haven't received it. I've contacted this company every two months. They explain that they do not provide customer serive for Subway gift card holders. I called the Subway line to no avail. I just want my money back! How to get my $30 back.
PAMELA S.
Gift Card I can't used per QVC. They say the numbers don't compute!
Your customer service on line STINKS! Be calling for 2 months & no response. Just busy signal & then discounted.
Would like to speak to some one getting this problem I've been trying to get this straighten out since April & it's now June & still nothing is worked out.
I purchased 2 gift cards for $25 each of PlayStation.com which redirects u to Cashstar. It took my money out of my account sent me a confirmation email but did not give me redeem codes for the playstation card.
i have purchased and follow the link provided by the seller,yet it show up with this
I have the same issue as you and I want to know is your problem has been resolve yet?
I received gift cards from cashstar that do not work. I've reached out through multiple different channels snap have not received a response.
I bought a giftcard for myself but it kept giving me errors. It wouldn't let me see my giftcard code though I spent money on it.
Suck website, don't purchase gift card at cashstar.Really poor service.
About CashStar
With CashStar, businesses can easily customize their gift card programs to meet their specific needs and goals. The platform offers a range of features, such as personalized messaging, branded designs, and flexible delivery options, that allow retailers to create a seamless and engaging customer experience.
One of the key benefits of CashStar is its ability to help businesses drive revenue growth and increase customer loyalty. By offering digital gift cards, retailers can attract new customers, retain existing ones, and encourage repeat purchases. Additionally, the platform provides valuable data and insights that businesses can use to optimize their gift card programs and improve their overall marketing strategies.
CashStar has a proven track record of success, with a client base that includes some of the world's leading retailers and brands. The company's innovative solutions have been recognized by industry experts and customers alike, earning numerous awards and accolades.
Overall, CashStar is a trusted and reliable partner for businesses looking to enhance their gift card programs and drive customer engagement and loyalty. With its advanced technology, comprehensive services, and exceptional customer support, CashStar is the go-to solution for businesses of all sizes and industries.
Overview of CashStar complaint handling
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CashStar Contacts
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CashStar phone numbers+1 (207) 549-2200+1 (207) 549-2200Click up if you have successfully reached CashStar by calling +1 (207) 549-2200 phone number 0 0 users reported that they have successfully reached CashStar by calling +1 (207) 549-2200 phone number Click down if you have unsuccessfully reached CashStar by calling +1 (207) 549-2200 phone number 1 1 users reported that they have UNsuccessfully reached CashStar by calling +1 (207) 549-2200 phone number+1 (855) 741-1209+1 (855) 741-1209Click up if you have successfully reached CashStar by calling +1 (855) 741-1209 phone number 0 0 users reported that they have successfully reached CashStar by calling +1 (855) 741-1209 phone number Click down if you have unsuccessfully reached CashStar by calling +1 (855) 741-1209 phone number 1 1 users reported that they have UNsuccessfully reached CashStar by calling +1 (855) 741-1209 phone number+1 (704) 930-9069+1 (704) 930-9069Click up if you have successfully reached CashStar by calling +1 (704) 930-9069 phone number 0 0 users reported that they have successfully reached CashStar by calling +1 (704) 930-9069 phone number Click down if you have unsuccessfully reached CashStar by calling +1 (704) 930-9069 phone number 1 1 users reported that they have UNsuccessfully reached CashStar by calling +1 (704) 930-9069 phone numberVp Sales
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CashStar emailssupport@cashstar.com100%Confidence score: 100%Supportsales@cashstar.com90%Confidence score: 90%Saleskschoop@cashstar.com84%Confidence score: 84%
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CashStar address25 Pearl Street, Portland, Maine, 04101, United States
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CashStar social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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