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Casetify
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1.2 50 Reviews

Casetify Complaints Summary

1 Resolved
29 Unresolved
Our verdict: If considering services from Casetify with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Casetify reviews & complaints 50

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Casetify I was mislead by their return policy that is advertised all over their website, which reads: "100% Satisfaction Guaranteed

I was mislead by their return policy that is advertised all over their website, which reads: "100% Satisfaction Guaranteed. CASETiFY offers "10-day No Question Asked Return or Exchange" and "6-month Product Warranty" to every product purchased. Contact us or learn more." This is advertised on every page on the company's website. I was upsold a custom item strap for my phone case. Upon receiving the custom item, I found that it does not fit with the phone/phone case. The item is not working as described and comprises the phone case protecting my phone, which is why I want to return it. I contacted support and was informed their return policy does not apply to custom items and they can only offer a partial refund when I return the item. Had I know about this caveat in the return policy I would have never purchased a custom item from them. I'm requesting to return the item for a full refund, or keep the item at a significant discount.

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Casetify I purchased three phone cases to be received rather quickly

I purchased three phone cases to be received rather quickly. I did not receive this phone cases for three weeks because they were coming from out of the country. The transaction was also done out of the country in an offshore bank. I did not know any of this because case device says that everything ships from LA but they do have product in ***. When I asked where the shipped from, they said it was coming from ***. It clearly was not coming from *** due to the fact that I got a foreign exchange rate charge. They are selling under the guise of it coming from ***. They told me its my banks fault because my bank would not pay for the rate exchange fee. I told him its not my banks responsibility. If I had known I would be buying outside of the , I would not have purchased at all. Also, my package was so late because it was coming from outside of the *** and the employee told me it was my postal service. Tracking said they were waiting for product.

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Casetify I purchased a custom *** phone case on May 6th for $45.99 as a gift for my sisters birthday

I purchased a custom *** phone case on May 6th for $45.99 as a gift for my sisters birthday. Now it has been almost two months and the product still isn't here. If you go to purchase the item now the shipping states *** business days. They do not have a shipping standard for they say each item is different with its own timing. I contacted them June 5th for the original purchase. I was told on June 11 that order #*** is on its way. Then on June 22, I contacted them because my replacement was still not here and I had not received tracking information. They said it was *** fault because of covid. However, *** has never received anything. They asked for me to contact them on the 28th if the issue persisted. It did, I reached out again, and they said they would upgrade my shipping and send a third replacement because they had "a batch of parcels lost" and would send a replacement (order #***). I have commented on their instas, and they have deleted each post. I want my case.

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Casetify Ordered and AirPods case from them over two months ago that was personalized with my name the keys came with the name missing half the letters

Ordered and AirPods case from them over two months ago that was personalized with my name the keys came with the name missing half the letters nearly scratched off of it. Contacted them and was told to take a photo of the damaged item. Emailed them a photo showing the item and emailed what the item was supposed to look like. They agreed that the item was not as shown. Asked me to take scissors and cut corner of the AirPods case to damage it and they would send me a replacement case. Did as asked. Sent them photo. They said wasnt good enough. Asked me to take further pictures with more damage. I stated that I was not going to harm myself trying to cut a hard plastic case with scissors and so I took video showing myself trying to cut the case and send it. Ive been requested a different type personalized case. They sent another case. This personal allies case was also is not as shown. At this point asked for a refund. They refused. Became abusive. Lots of correspondence. Still no refund

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Casetify I purchased my second casetify Case in November , as I thoroughly believed this case offered both protection and style compared to other

I purchased my second casetify Case in November , as I thoroughly believed this case offered both protection and style compared to other products I have used. This time I was wrong! In January , I removed the case to clean my phone and was alarmed to discover the back glass of my iPhone XS Max was shattered, and shards of glass embedded in the case. I immediately contacted casetify to notify of the problem and was advised of a policy which states casetify is not responsible for accidental or misuse causing damage. Firstly, it is evident the damage occurred while using this case. Secondly, casetify claims their cases are drop tested at 10ft, insisting top quality protection. Oddly enough, the front of my phone is not broken. Only the back, which is completely covered by this case. I was notified by casetify that they will not pay for the cost of repairing my phone. Additionally, I could not find the policy referenced, anywhere on the consumer site. To rectify this situation, I want the cost of repairing my phone covered by casetify. In addition, I would like them to clearly state their policy for consumer viewing and also stop making a false claim that the case protects devices up to 10ft drop.

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Casetify My name is *** and I was ordering a Great Sushi Z Flip 3 case from the Casetify website

My name is *** and I was ordering a Great Sushi Z Flip 3 case from the Casetify website. As I was about to check out, it showed the message Gateway Rejected: AVS. Please verify your billing address. The order didn't seem to go through so I refreshed the page and I once again did the process of checking out, and it ended up showing the same message to me. I went to Track Order and it showed nothing in there. To my utter shock and horror, my bank charged me 73.5 dollars from Casetify TWICE, making me lose 147 dollars, and yet there has been no order placed for the case I tried buying twice in my website, so essentially this god awful website has conned me out of 147 dollars without any way for me to get my money back. I refuse to settle for my money being so easily taken away from me. What is this [censored]? The website said that the order didn't go through and it charged me twice? Despite no order being placed in the first place? I want my 147 dollars back, and I insist on an immediate refund, or I won't settle on just this and have to take further steps. Please somehow assist me in doing so, it was my hard earned money. Such shoddy mismanagement and such a terrible website should not cause someone's money to be so easily taken away. With pain and anguish, ***.

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Casetify Purchased 3 items from CASETiFY (Company Registration Number: ***) on 28/11

Purchased 3 items from CASETiFY (Company Registration Number: ***) on 28/11. Company have failed to disclose shipping times, where they are based or where items are sent from & need to be returned to. I have been mislead by this company and not been provided with enough information on their website to allow me to make an informed decision as to whether or not I wish to shop with them. Shipping times were only disclosed after the order was placed and payment taken. Order status has shown as pending or in progress at the point I have requested a cancellation of this order. I am now being told it has dispatched despite having no written confirmation of this. The item is 4 weeks away and an unacceptable amount of time to wait for goods when a service has been paid for.In addition to import duties ( I was not made aware of) I will also have to pay for the cost to return these items to ***. I feel like this company has stolen my money, making me pay numerous fees to return something to them that they will sell on again. The company need to be open and transparent with their customers to effectively manage their expectations. I am seeking a full refund for the cost of the items (*** GBP) and any custom charges &/or shipping costs incurred by me for having to collect and then return the items to be reimbursed to me.

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Casetify Placed order (#***) on November 20th

Placed order (#***) on November 20th. Received notification on December 4th the order shipped. At that time neither the USPS tracking number provided, nor Casetify's own order tracking site indicated the shipment could be found. On December 9th I reached out to Casetify via their on-site Contact process asking for a status update on the shipment. No response. On the 10th I reached out again in the same manner. That did prompt a reply from Kady @ Casetify informing me the company was opening a case with USPS for investigation and she would get back to me with any updates. She also indicated that if there were no update, nor could I receive the parcel by December 15th to contact them again to reship my order. On the 13th, still with no information, and the tracking number still showing as invalid, I contacted Casetify again asking for a refund. On the 14th I followed up. Then again on the 14th I followed up informing Casetify I was to either be issued an immediate refund, or I would contest the charges with my credit card company. None of these messages resulted in any response from Casetify. Also on the 14th I posted on Twitter seeking some sort of help from Casetify to resolve the issue. While I was asked to Direct Message them with my order number and email address (which I provided) that is the only response on this matter.

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Casetify On October 5th, I attempted to place an order for a phone case in collaboration with One Piece that I had signed up for to be on a waitlist

On October 5th, I attempted to place an order for a phone case in collaboration with One Piece that I had signed up for to be on a waitlist. When I tried to pay through PayPal like I normally do online, it took me back to the casetify page with no order completed information. On top of that my shopping cart was empty. So I thought the order had failed, and decided to try again. This time I added on a phone strap because I thought it would be a good addition. Did the same thing again through PayPal but this time, it showed a successful order. Shortly after, I checked my email and saw that I got 2 order confirmation emails. I immediately clicked on their "Contact Us" link and was taken to their online form. There I selected the Cancelation/Amendment category, entered all the requested information (subject, name, order number, email address, message) and submitted the form. The only confirmation I got was a alert pop up window saying it was successful. I didn't get any email confirmation saying that my request has been submitted. So I tried again that same day, just in case my email was entered wrong. But the same thing happened.Fast forward to today 10/13 I get a shipment confirmation email for both orders so as a last resort, I responded to this email directly. I got a response from someone named *** and she claimed they did not receive any cancelation request emails. I clarified multiple times that I used their online form so I have no proof of my submission since they did not send me anything and I did not think to take a screenshot at that time. Turns out I received both orders yesterday 10/12 even though I only got the shipment confirmation email today saying that my order was "on its way". Everything about this business is MISLEADING. I decided to dispute the charge directly on my card's online account. Casetify is expecting me to ship back the extra item and have me pay for the shipping, which is absolutely ridiculous. At least send me a shipping label.

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8:52 am EDT

Casetify Broken phone case

I have ordered a phone case from Casetify two months ago. It took them over two months just to deliver one small phone case! How ridiculous is that! Anyways, when it finally arrived it was broken! It was also very thin and poorly made. I wasted over $40 on garbage!
Then I went to their website and checked their return policy and it was the most ridiculous thing I've ever seen! It was said that nothing can be returned until it is accepted by them. So I sent them an email, but received no response. So it is actually impossible to get a refund, because no returns accepted until they email you.

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baberel
san antonio, US
Jan 14, 2024 3:18 pm EST
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I have sent 3 emails in the last month to return the case which is too small. About 3 weeks have gone by and no response yet. Horrible customer service for such expensive products. Its 0 stars for me

Casetify Customer Reviews Overview

Casetify is a popular online store that offers a wide range of customizable phone cases, Apple watch bands, and other tech accessories. The company has received overwhelmingly positive reviews from customers who appreciate the high-quality products, excellent customer service, and fast shipping.

One of the most significant advantages of Casetify is the ability to personalize your phone case or watch band with your own photos or designs. Customers love the easy-to-use customization tool and the high-quality printing that results in a vibrant and long-lasting design.

Another positive aspect of Casetify is the variety of products available. Customers can choose from a wide range of phone case styles, including clear cases, leather cases, and impact cases. The company also offers a variety of Apple watch bands, laptop sleeves, and other tech accessories.

In addition to the quality of the products, customers appreciate the excellent customer service provided by Casetify. The company offers a 100% satisfaction guarantee and is quick to respond to any questions or concerns.

Finally, customers appreciate the fast shipping provided by Casetify. Many reviews mention receiving their orders within a few days of placing them, even with international shipping.

Overall, Casetify is a highly recommended online store for anyone looking for high-quality, customizable phone cases, Apple watch bands, and other tech accessories. With excellent customer service, fast shipping, and a wide range of products, it's no wonder that customers are raving about this company.

Casetify In-depth Review

Website Design and User Experience: The website design of Casetify is sleek and modern, making it easy to navigate and find what you're looking for. The user experience is seamless, with a user-friendly interface and intuitive layout.

Product Range and Customization Options: Casetify offers a wide range of products, including phone cases, Apple Watch bands, AirPods cases, and more. The customization options are impressive, allowing you to personalize your products with photos, designs, and text.

Quality and Durability of Products: The quality of Casetify products is exceptional. The materials used are durable and long-lasting, ensuring that your phone case or accessory will withstand daily wear and tear. The print quality is also top-notch, with vibrant colors and sharp details.

Pricing and Value for Money: While Casetify products may be slightly more expensive compared to other brands, the quality and customization options make them worth the price. You get excellent value for your money, as the products are built to last and can be personalized to your liking.

Shipping and Delivery Process: Casetify offers reliable shipping and delivery services. The process is efficient, and you can track your order every step of the way. The packaging is secure, ensuring that your products arrive in perfect condition.

Customer Service and Support: Casetify provides excellent customer service and support. Their team is responsive and helpful, addressing any queries or concerns promptly. They go above and beyond to ensure customer satisfaction.

Return and Refund Policy: Casetify has a fair return and refund policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. The process is hassle-free, making it easy to resolve any issues.

Customer Reviews and Ratings: Casetify has received positive customer reviews and ratings. Customers appreciate the quality of the products, the customization options, and the overall shopping experience. The brand has built a strong reputation for delivering excellent products and service.

Social Media Presence and Engagement: Casetify has a strong social media presence, with active accounts on platforms like Instagram, Facebook, and Twitter. They engage with their followers regularly, sharing user-generated content and running exciting promotions.

Overall Recommendation and Conclusion: In conclusion, Casetify is a fantastic brand for personalized phone cases and accessories. The website design and user experience are excellent, and the product range and customization options are impressive. The quality and durability of the products justify the slightly higher price point, and the shipping and customer service are reliable. With positive customer reviews and a strong social media presence, Casetify comes highly recommended for those looking to personalize their tech accessories.

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+1 (908) 295-5831

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www.casetify.com

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