CarShield
reviews and complaints

Not sure what all the 1 stars are for. I had my warranty for a few months and my trnasmisson went. CarShield had no problem me bringing it to the dealer because the transmission shop listed in my area that works with CarShield didn't work on CVT transmissions. The only thing CarShield asked me to provde proof that the last 12 months of repairs have been done. I did and the dealership took over from there. The only complaint I could have is that they have a 48 hour document reveiw policy. So every time I or the dealership would send them documents to review they had 48 hours to reply. It did wind up taking about 3 weeks to get my car back but I only paid the $100 deductable and CarShield paid the other $4,200.00. Very happy!

Anymore I don't even put 10,000 miles a year on my 2000 F250 Ford pickup carshield denied me because of the fill filter because I don't have records of changing the fuel filter well my goodness that's it would be at least three years because if you look in the manual it says every 15000 miles carshield is nothing but a bunch of crooks they jerked me around for over a month made me do this made me do that had my mechanic send stuff to him three different times stuff that he'd already sent and then denied me because in the end because I don't have records of changing the fuel filter they'll do anything to get out of fixing a person's vehicle and this is not acceptable and I asked carshield three times to send me a copy of the contract and they never did send me a copy of the contract

I was very skeptical about Car shield at first... You have to make sure you read ALL the bold prints in the contract which are the key to success with this company... I got this service a couple months ago and it has already proven to be quite a life saver ... I highly recommend this company...Most of the negative reviews are coming from people who did not clearly read or understand the contract before signing... MAKE SURE THAT ALL YOUR CLAIMS ARE AUTHORIZED AND APPROVED BEFORE YOU INITIATE SERVICE ON YOUR VEHICLE, as stated in bold print. Honestly, I failed to read this before so I did not receive any help. But the next time, I followed this clause in the contract and everything went smoothly with my repairs.. I will NEVER miss a monthly payment to this service.. Best company, hands down. And no I don't work for this company LOL

My warranty ended two months ago on my 2014 Mercedes CLA 250. I was referred by the dealer to purchase coverage from Car Shield. My first though was,due diligence prior to purchasing my policy. Once reading all of these bad reviews. My reaction was run fast and don't look back. Going against my better judgment. I decided to purchase the policy. The Carshield representative I spoke to, so helpful and informative. I had a great experience. The reason for my review is, sometimes you cant always go by the reviews. I am sure some of the clients have valid points and concerns with their policies. However, after reading most of the complaints. I nearly missed ?! Carshield responded to every last issue and dispute. That brought my a sense of ease to go ahead with my purchase. Thereafter, I decided to take the plunge on purchasing the policy. Very happy I came out of my comfort zone. Hopefully, my review will assist someone who is considering mechanical insurance.

Omg I you wouldn’t even understand how blessed I feel having car shield cost me 100.00 for engine work on my Mercedes Benz GLA250. Dropped my truck off Monday picked my truck up Thursday, stayed off all those days to not have to worry about a ride to work. Thursday I picked up my car 45 mins later I had to rush it back because it was still doing the same thing which was the actually reason I dropped it off. At that point I panicked I had to return to work Friday. Friday morning I called car shield back and my provider set up a rental for me. Once I talked to the rental company they said I needed 657.00 for a rental. My head installs start s pounding I move the 657.00 to my checking account, and I go pick up my rental. Once I got there I no longer had to do a 300.00 deposit i had to pay 25.00 for my deposit, and I no longer had to pay 357 for the rental I paid a additional 110.00 which was reimbursed but car shield. Do my only out of pick for a rental was 25.00 deposit which will be returned once I return the truck. If I need it another week I’d still get there discount which is 45.00 a day for a 2023 jeep. I love it here. At this point any other cars I purchased will have car shield. I refused to let the car lots get me for warranties that don’t cover anything and don’t care about if I’m able to continue on with my daily need for my children and me. I thank God for given me the mind to sign up for car shield otherwise honestly I would have a 50,000 car worth nothing and no way to get to work to continue to provide for my family. Sorry so long but I had to put that out there car shield us the best warranty I ever had in my life. I paid nothing to get my truck towed to the dealership on a flat bed. I can’t complain I’m happy life’s great and I have no worries about my truck.

So, I was out here paying out of pocket for my car's maintenance and repair after my dealer warranty said goodbye and left me stranded. That's when I decided to invest in a Car Shield policy, assuming it would give me coverage for my car issues. But let me tell you, what a disappointment it has been!

Recently, my car faced a severe breakdown, and I immediately contacted Car Shield so that they may cover the repair costs. But to my surprise, they refused to pay for it, stating that it was due to driver error. I had already explained to them that it was because of a defective engine part, but they just wouldn't listen to me. Even the Hyundai mechanic informed me that the check engine light did not turn on, although it was a factory fault.

Car Shield insisted that it was an operator error, and I would have to go through a tedious process to dispute their wrong decision. Meanwhile, my car was undrivable, and even during this time, they refused to provide me with any car rental service. Truly, all the money I spent on a Car Shield policy went to waste! Reading the reviews on their website, it seems that they post only positive reviews to attract new customers. Well, they are nothing but cheats and frauds. I wouldn't even recommend them to my dog, because that would mean throwing my money away.

However, on an update, Hyundai recalled my former car for the same incapable engine part that Car Shield had refused to repair. This event confirmed what I had told Car Shield earlier and proved that their judgment was wrong. Their justification of "operator error" and refusal to pay for my repairs was utter nonsense. My trust in Car Shield has diminished since they let me down so badly.

Car Shield, also known as American Auto Shield, let me down with their misrepresented coverage. It's May 16, 2022, and I recently discovered that they told me they don't cover convertibles, but that's not what was initially discussed when I provided them with my coverage and VIN number. I've got a POWER WINDOW MOTOR operating the roof that falls under my GOLD policy, yet the rear windows won't go up, which is influencing my use of the roof.

What's more, not only were they unable to provide me with repair facilities that accept Car Shield, but I also couldn't find any. If I repaired my car at a garage, where I had to pay upfront, Car Shield wouldn't reimburse me for any out-of-pocket costs either. I've already paid $1,800 in monthly instalments, with zero claims filed; nevertheless, I was informed further down the line that my vehicle was not covered. That's way too much, especially considering my car insurance policy costs a lot less.

I asked for a refund of my prior payments, but there was no callback from a supervisor. Practically, this policy isn't even worth its pennies, since it has such a considerable number of exclusions compared to repairs covered. In addition to contacting service centers multiple times, I had to contact Car Shield and American Auto six times already. Honestly, this policy was sold to me by error.

My contract, number 17, reads: IF IT IS DISCOVERED THAT A CONTRACT IS ERRANTLY SOLD TO YOU ON AN INELIGIBLE VEHICLE, THEN A FULL REFUND OF THE COST OF THE CONTRACT SHALL BE MADE TO YOU. Nevertheless, the contract does not state anywhere that convertibles are not covered.

In general, I believe this company is deceitful and engages in the misrepresentation of sales contracts. I have requested, once more, that I be refunded my premiums, which amount to $1,800. To top it off, they can't find me anywhere a repair facility that accepts Car Shield. It should be an alarming red flag for anyone else considering using Car Shield. BEWARE!

I have to tell you about my experience with Car Shield, it was a complete scam. I've been paying $89.99 each month for their warranty, but when my vehicle started having issues after just six or seven payments, I knew something wasn't right. I took it to the Honda dealership and they discovered problems with the motor that should have been covered under my warranty. Car Shield insisted on inspecting my vehicle themselves, so they asked the dealership to take my motor out for them. After their inspection, Car Shield claimed that my oil hadn't been changed in a long time and that they wouldn't cover the repairs due to lack of maintenance. I had just gotten an oil change two weeks prior, so I knew their claim was bogus.

Now I'm stuck with a $6000 repair bill just to get my vehicle back. It's frustrating to see celebrities like Ice T promoting Car Shield's lies. I hope they realize that they're only making themselves look bad by associating with such a dishonest company. Car Shield, you'll get what's coming to you. Remember, what goes around comes back around. Treat people with respect and honesty, it's the right thing to do. I fear God and believe in karma, so I know that dishonesty never pays off in the end.

I'd like to give Car Shield a zero-star rating for their lack of ethics and the financial burden they've caused me. But since I have to give them one star to leave a review, I guess that's what I'll do. I just hope that others won't fall for their scam and will steer clear of Car Shield. Don't let them take advantage of you like they did me.

I have come to the conclusion that Car Shield is not worth the money. It may seem like a good safety net for those who want to protect their vehicles, but after reading the contract carefully, there are many hidden fees and restrictions that make it less appealing.

Firstly, you have to pay a monthly fee which is essentially a subscription. This means that even if you don't use it, you still have to pay. This is not ideal for those who are looking for a more flexible plan.

Secondly, you have to wait 30 days after signing up to have any repairs done. While this is not a huge issue, it can be frustrating for those who need their vehicles fixed urgently.

The real problem arises when you need a repair. You have to pay $100 just for the mechanic to diagnose the issue. Then, you have to get authorization from Car Shield before any repairs can be done. This means that you might need to tow your vehicle to the mechanic, back home, and then back to the mechanic again. And to top it all off, Car Shield is not open on the weekends, so you might have to wait until Monday before any repairs can be authorized.

Even if you manage to get authorization, not all repairs are covered. Major mechanical work is only covered if it's in the way of the part that needs repairing, and only if it meets lubrication. This means that if you need electrical transmission work done, you're out of luck.

And if you decide that Car Shield is not for you and want to cancel, it's a nightmare. They will do everything in their power to keep you as a customer. You'll have to repeat yourself constantly and resist the urge to be rude. In one of my experiences, the agreement was for $109, but they tried to auto-debit $114 from my account.

Overall, I suggest finding an alternative to Car Shield. While it may seem like a good idea at first, the hidden fees and restrictions make it less appealing. Instead, use the money you would have wasted on Car Shield to do it yourself.

Yo, guys, if you're thinkin' 'bout getting Car Shield, you might wanna peep their BBB rating first. Apparently, they settled a grand worth of claims in the NW last year, so you might wanna keep that in mind. I stumbled on their website after seein' hella ads on TV, and I started fillin' out the info for a quote. But then I got a call from some dude askin' 'bout the miles on my car and if everything was okay. Dude then transferred me to a dude named Vince, who asked me the same thing. Vince hit me with a whole sales pitch 'bout how my car's low miles qualified me for the Diamond level of coverage, and how I could get all the benefits for only $129.99 a month. I asked 'bout other levels of coverage, and Vince said I could get Diamond coverage for the same price as Platinum cuz of my low mileage. As a first-time caller, he lowered it to $109.99 per month. I asked for the contract, but Vince didn't wanna send it to me, sayin' I would only get it after I paid. He also said it was an exclusionary contract, meaning if it wasn't listed as not covered, it was covered. After some back-and-forth, Vince finally sent me a sample contract--24 pages long! I asked who to call once I read it over, but he wanted me to read it while he was on the phone. I told him that wasn't happenin', and he put me on hold with some hold music. I got fed up and hung up.

These other reviews say it's hard to cancel the contract and Car Shield has some sketchy excuses for not coverin' claims. Even the BBB has some harsh words for 'em. Just a heads-up, y'all.

I had a pretty negative experience with Car Shield when attempting to get repair coverage for my 2013 Camry. My service representative from my local dealership tried to make sure the cost of the work we needed done would be covered by calling them twice. The agreement was set that we would call in with the mileage and date of the repair, but when we did that, we were informed that the parts and repairs on the vehicle would not be covered. This was quite frustrating as we had been paying on the contract for three years but were not properly informed beforehand.

Apparently, according to Car Shield, the parts on our Camry had not 'failed' according to their definition of the term, but they never included the specifics of their definition in our contract. They apparently define part failure as the deterioration of the bushing at the linkage connection. But, the truth is that the suspension part in question was no longer able to perform its primary function due to age and use. This is why we signed up for Car Shield in the first place - to have the assurance that repairs would be covered in these kinds of scenarios.

I communicated with the customer service representative to escalate the issue to a supervisor who unfortunately insulted my intelligence, asking if I had even read the contract agreement. The fact of the matter is that a non-operational part is a failed part, and it's quite shocking that Car Shield doesn't operate under this standard.

Overall, I had such a negative experience with Car Shield that I immediately cancelled the coverage. It's frustrating that my service representative and I had to go through all that trouble and still not get the help we needed. My advice is to not buy Car Shield insurance, because even my service representative is not a fan of this company.

I recently had an experience with Car Shield that left me feeling frustrated and disappointed. I had signed a contract with them in case of worst-case scenarios and ended up driving over 500 miles within a 20-day period. Just a few miles over the minimum required, my car's transmission started acting up and I called Car Shield right away.

It's been almost two months since the incident occurred and Car Shield has been giving me excuses left and right. They instructed me to take my 1999 Lexus RX 300 to the dealership, where they made me wait for three weeks before taking the vehicle to Mr. Transmission for an additional three weeks. The guys at Mr. Transmission were professional and accredited for 60 years, giving Car Shield all the info they needed to approve my claim two weeks ago. However, just four days ago, they fired the adjuster on my claim and hired a new one along with an inspector.

The inspector and new adjuster took new pictures of the transmission and refused to let me see them. They claimed that the damage was due to wear and tear and that it didn't happen within the 507 miles I had driven. They also said that there were metal particles in the transmission fluid, but they haven't told me the cause of failure yet. The main objective for them was to tear down the transmission and identify the problem, but they still haven't done so.

To make matters worse, when I researched my transmission online, I found out that my issue was a common problem with my model of Lexus from 1999. There was even an attempted recall for it, but it was unsuccessful. It was due to a design flaw in the valve body, which was fixed in later models.

Overall, I do not recommend Car Shield or American Auto Shield. They are not going to let you win unless you have paid for your own transmission, and even then, they might not approve the claim. They need to be fined, prosecuted, and put out of business. Any business with this amount of negative feedback should've gone out of business already. It seems that American Auto does the claim for Car Shield, and they're in the same tax bracket, probably owned by the same people. They're scamming the system left and right and doing a hell of a job at it. Do not waste your time and money with them.

Well, let me start by saying that CarShield is not a company that I would recommend to anyone looking for a reliable car coverage plan. I have been paying for their services since August 2019, and I am beyond disappointed with their customer service and lack of support when I needed it the most.

Last week, I had to assist a friend with car trouble, and when I tried to go back to my own car, it would not start. After waiting for 1.5 hours, the AAA service technician finally arrived and advised me that the problem was with the starter. I called AAA again for a tow truck and was told where to take the vehicle. However, when I got there, the repair facility in Eastpoint, Michigan was closed until Monday, and this is not what I was told by the AAA agent. I had to leave my car there until the next day, which was a Sunday, and then found another towing service to take it to the repair facility I initially wanted it to go to, which cost me $200.

Now, this is where the real problems with CarShield began. I had my car dropped off at the repair facility on Sunday, and the next day when I contacted them to file a claim, the service agent attempted to contact CarShield but was unsuccessful. They were placed on hold for about 45 minutes and then hung up on. CarShield requires the repair facility to submit paperwork to file a claim, and this is not something that they should be responsible for. It should be the other way around, and CarShield should take full responsibility for filing claims on behalf of their customers.

I had to call American Auto-Shield, which is the company that my contract is with, to find out what was going on with my claim. Their associate Jared informed me that they had just received my claim paperwork and spoke with the repair facility that day. They also told me that if I went and paid the repair bill on my own, then my claim would be null and void. Who does that? Not a reputable company like CarShield.

I am a Viet Nam veteran and a senior citizen, and it makes no sense that I can't pay out of my pocket and get reimbursed without losing my claim with them. It is nothing but a sham. I would advise anyone thinking about CarShield to save their money and invest in another company. Don't believe those well-known actors and celebrities who advertise for them. They are full of it, and CarShield is not worth your money.

So, in conclusion, if you are looking for a reliable car coverage plan, then CarShield is not the company for you. Their lack of support and customer service is appalling, and they don't take responsibility for their claims process. It is best to invest in another company that has a better reputation and treats its customers with respect and dignity.

Yo, I gotta tell you straight up, CarShield is trash. Their service is straight up abysmal. Every time I called them for some help, I had to wait forever just to talk to some unhelpful reps who don't care about solving my problems. It's so sad that they're more interested in selling their product rather than helping out their customers.

I mean, let me tell you about the claim process. It was a total nightmare, dude. I had to submit all sorts of documentation, but they just kept asking me for more stuff. You don't even know how frustrating it was not knowing what was going on or when my car was gonna be fixed. Plus, their warranty coverage is so full of exclusions and loopholes that you'd think they're just trying to drain money from you.

Look, I'm driving a 2017 Cadillac Escalade ESV, and I signed up for CarShield to make my life a little easier. But the exact opposite happened. For the past four weeks, my car's been stuck in some service center, and I haven't gotten any kind of resolution from CarShield. And you know what's the worst part? I pay over 400 bucks a month for a "full coverage" plan that's supposed to loan me a rental car when my car is being serviced. But because of CarShield's slow process, I've been stranded without a car for weeks. Now I gotta spend extra money just to commute to places.

These CarShield people keep refusing to send someone to check my car, and they keep offering cheap, aftermarket parts instead of original Cadillac parts. Like, how does that even make sense? I'm seriously worried about the quality of the work they're doing on my car, you know?

The way CarShield treats its customers is just so bad. Their reps don't care about our problems, and they don't even bother explaining the exclusions until you start making a claim. These guys are just greedy, and they don't care if their customers are happy or not. They don't even apologize or try to make things right when you tell them you're dissatisfied.

Anyway, if you're thinking about signing up with CarShield, I'm telling you, don't do it. Find somebody else who's gonna treat you better and give you the kind of service you deserve. Trust me, you don't wanna go through the same crap I did.

I'm so disappointed with CarShield - I really thought that it would be a good program for covering the cost of repairs on my cars. But since I signed up, I've had nothing but trouble. When I called to try and make a claim, the agents simply weren't interested in helping me at all. I tried calling multiple times, over the space of three weeks, but I still haven't had any help with my claim. Every single agent I spoke to said that they couldn't help me because my problem wasn't covered, but they wouldn't even listen to the details of what I was calling about.

I was looking for a good, reliable alternative to traditional car repair options, but CarShield has really let me down. I've been a loyal customer for years, but I'm starting to think that I should look elsewhere for coverage for my cars. Not only did I get no help when I needed it, but I read the contract carefully and I understand what is and isn't covered. I know that they don't cover wear and tear parts, so I was prepared for that, but in my experience trying to make a claim, the company flat-out refused to cover anything at all.

I've spoken to multiple shops and certified technicians in an attempt to get to the bottom of why CarShield won't cover my repairs. I've even tried the shop recommended by CarShield themselves! But unfortunately, it seems that some parts just aren't covered by their policy. Even when I have a clearly described issue, they say that it's not covered and won't help me out.

It really seems that this service is much more focused on sales than it is on actually helping customers out. I've been paying a monthly fee for years now, but when it comes to actually getting some benefits from that fee, I've been left out in the cold. I'm on the verge of canceling my membership altogether and looking for other options.

In total, I have four vehicles, all of which have records of maintenance. I was hoping that CarShield would be able to provide some extra peace of mind for me once the manufacturer warranty expired, but unfortunately, that just hasn't been the case. I've been paying $128 to $178 per month for the last couple of years, but even with small mechanical claims that I know should be covered, CarShield has found ways to avoid paying out in full or partially. It's really disappointing.

The customer service experience I've had with CarShield has been a nightmare. When I was buying their services, everyone was friendly and helpful. But once I started to call for assistance with a claim, the attitude changed completely. They don't seem to have a designated phone number for claims, and whenever I mentioned that I needed help filling one, every agent I spoke to seemed to lose interest and rush to get me off the phone.

In short, I'm extremely disappointed in CarShield and the way they've treated me as a loyal customer. I hope this helps someone make a more informed decision before signing up with them. On TV and online, they make it seem like it's a great company, but my experience has been the opposite.

If you ask my *** advice and you have an 'old vehicle', I would tell you save your money instead of paying CarShield. If you have a 'new' vehicle apply at your own risk. The only thing worse than a used car salesman is a used car warranty salesman. We thought we had signed up with an honest company, but it was only after we put in a claim, we realized the level of dishonesty with Carshield Canada. First of all, the rule of thumb is to be cautious of MOST companies advertising on TV. We dont have the time to get into that, today, for this review. It was only after we put in a claim, we realized that Carshield had two foolproof ways to get out of honouring our claim. 1. We had an old car [vehicle] and so we were not offered the package that gives you the best or better coverage. This is what we were told by one of their 'managers' or supervisors. Sorry, I didn't get a title and I have forgotten the name. 2. In their contract or at least in the contract we had, they provided coverage on only one of a multi-component part. For example, if your AC has three components or parts, they provide coverage only on one part. And get this, the part they do not cover is the one [based on probability] that usually fails the most. You do the math. That is what I call a foolproof-refuse-to-honor-a-claim system. I wonder what tricks [or probabilities] they use for new vehicles, but then new vehicles dont usually need as much repairs as old ones. So, probability-wise, the number of claims they will have on new vehicles are already minimized. You see what they did there? My argument is that their contract protects them from the probabilities they have designed within the contract. So, they have not done any illegal, but it is up for discussion whether or not their dealings are shady. It is for sure shady, if you are not told upfront that you are being sold a second-class contract because you have an old or high-mileage vehicle. I couldnt believe my ears when one of their managers actually admitted that to us. So thanks for that tip-off.Thankfully, if that high mileage vehicle is a *** Pilot, you can kinda get away it, once you do your regular maintenance and what not. And now Im thinking if we had saved that money we would have had about $1100 in our account from the time we signed up to the time we cancelled.I am happy to say also that we have been saving our Carshield premiums since cancellation and we are not very far from $1000. And we will continue to save that money every month in our Vehicle Savings Account rather than throw our money away on Carshield Canada. Let me get it right, Carshield Canada. You are welcome.

In June I signed up with a company highly recommended by ***, Car Shield. In their ads they promised bumper protection with their extended warranty plan. Their customer rep glossed over the finer points of the warranty and I signed up. The plan would be billed monthly for $129.00. On June 4th of this year(2021) while traveling up a steep grade my transmission slipped into low gear. Fortunately when I arrived at my destination I was able to slip the car back into drive. On Monday June 6th I dropped the car off at the dealership. I gave the service manager my Car Shield warranty information and left thinking it would be taken care of. Boy was I wrong. About a week later I called Car Shield and they referred me immediately to *** as the warranty contact. I called them inquiring why it was taking so long. They gave me a rather sketchy explanation that their adjuster tried to call the dealership twice getting a busy signal. I called the service manager and he told me that was impossible with their phone system. Near the end of the week I received a phone call from the dealership service master telling me The adjuster had come and left. They did not have much of a conversation but he thought this gentleman took some fluid samples from the transmission, read the diagnostic report then left. Finally on Monday June 21st two weeks after dropping the car off, I received a voice mail from *** requesting a call back. Finally I thought it was going to get done. I called back and was simply told my claim was denied. Their explanation was that if the transmission had any electronic parts the warranty would be denied. She referred me to page 3 of the warranty contract and sure enough it was there. In obvious shock facing the prospect of a huge bill I was hit with a double whammy. While trying to scramble to figure out what to do next I received a call from *** car rental telling me the dealership would not cover the car rental and wanted payment for 2 weeks of $683.00 and the dealer rate would no longer apply. Luckily the dealership kept me under their rental rate. In the final analysis I will be stuck with the car rental of $1000.00 and $5600.00 for a new transmission. I implore anyone considering Car Shield, DON'T EVEN THINK ABOUT IT. Car Shield along with their accomplice is nothing more than a scam. I would like to see a class action against this company but evidently this has been tried and failed due to a mass arbitration clause in their contract. Fittingly that particular clause pretty much is the sum and substance of the real intent and mission of this company- STAY AWAY.

I live in Cordova, TN., and am 81 years of age. I am writing you only because you are a spokes person for Car Shield. I really hope you will take the time to read my letter because I don't think you would be happy to know what takes place with Car Shield when it has your name on it, especially a man with your reputation. As I stated before, I am an 81 year old in pretty good health. I took my car in to *** here in Memphis, TN. back on Monday, April 27 for a problem I was have with my Timing Chain. I own a 2008 Cadillac SRX with 89,000 miles on it. After checking the car out and confirming the problem, my service person, proceeded to call Car Shield for an approval to get the problem repaired. So I waited until 4:00pm, got there at 7:30am Monday morning. So I was provided a loaner car so that I could get home. I received a call from my service guy on Tuesday, April 28th who told me he was told by Car Shield that I needed to provide them will all work history on my car, and that they were sending someone out to inspect the problem. I took the paper work into *** as requested, the service guy said that was all that was needed from me and that they would contact me as soon as they heard from Car Shield. *** provided Car Shield with the information via Fax. Someone did come out on Wednesday, April 29th, but he inspected the wrong part on my car so they sent somebody else out on Thursday, April 30th, I paid a visit to *** on Friday morning, May 1st. I was told by my service guy that he was sure it would be approved but had not heard back from Car Shield. I was told to go ahead and take the loaner car home with me over the weekend and they would call me on Monday May 4th, hopefully they would have heard from them by then. I called Car Shield on Monday morning May 4th, left a call back number, never received a call. What I did find out is that now rather than dealing with Car Shield I was dealing with a American Auto Shield, they also never returned my call. Finally got a call from my service guy this morning telling me they were going to cover it but that they would provide the parts and I would have to pay a shipping fee for the parts, so now my car won't be ready until Wednesday, May 6th, this is too much. This is not your problem I know but just thought you may want to know what kind of service we really get from them, and the fact that I have admired you for the past 20 years. If by chance you did read this I want to than you in advance, and you may want to let *** know about this. According to my service guy they are like this all the time, Car Shield I mean. Again, thank you, and may God Bless you!

Car Shield This email will give notice that I am cancelling my contract with your company. I have also mailed this letter, c,an Ellen the auto paymeet with my credit card company and called the servicing company to give notice as well. I have NEVER had dealings with a worse company than Car Shield. I will let everyone I know what a terrible job you do and will make sure to review it on every site I can possibly find. My transmission failed on my Jeep and your company took ONE MONTH to respond to my claim and even then your response was completely unacceptable! I have recorded 23 phone calls from August 3 to Steptember 2 to your company asking for an update on my claim only to be told repeatedly that someone would get back to me in 24-48 hours--never happened. I also emailed EVERYDAY asking for the same info--never a response. I requested 7 call backs on your automated system--NEVER received one call back from your company. When you finally did acknowledge my claim you managed to jerk me around for the next several days and still refused to replace my transmission even though the repair facility and inspector you sent out stated that it was in complete failure and required replacement. Rebuilding the transmission with refurbished parts is NOT an acceptable solution. All parties agreed that I would be back in the service department within the year for the same transmission problem. If this repair facility and the inspector are on your accepted list why do you not respect and follow their expert opinion on the proper way to proceed? The inspector you sent out saw the metal shavings in the pan and was present when they flushed the transmission and attempted to run the vehicle. He stated that it was in failure. My contract states that the labor is covered and yet I was told by my service representative that you were only willing to pay a portion of it. How is that acceptable? Any WHY am I supposed to hear this information from my service representative and not from you or your adjuster directly? I hired CAR SHIED, and as a client of CAR SHIELD I should be contacted by CAR SHIELD to discuss my claim-- not the service representative. My requests for a call back with an explanation for these decisions from the adjuster and CAR SHIELD were repeated ignored as well. I have NEVER received one incoming call from your company. How is it acceptable to leave a person without a car for ONE MONTH? Per the contract I was not even eligible for a car rental until I had an approved claim--30 days? How are people get to work, take kids to school, go on appointments, etc. for 30 days? You see this as acceptable? I don't know how you go to work in the morning knowing that you treat your "clients" so appallingly. It is unforgivable. Good riddance!

This company continuously utilizes mail advertisement to solicit customers. I have repeatedly over the past several years, called them using the furnished correspondence phone listing to verbally request removal of my mailing address as I do not own a vehicle. Their response is always OK. A month will pass by and then another letter arrives asking me to call them to get a quote for vehicle insurance coverage. This month of November , I had enough! On November 4, 10:20 AM EST, I dialed the correspondence offered phone number, I speak to a CSR and request to have my name and mailing address removed from their marketing list, I do not own a vehicle. Response: Yes, will do. On November 10 at 6:30 PM EST I speak to you male person and in details of not being a vehicle owner request that I do not receive calls or mailings in the future OR I will report the company to Complaintsboard.com. Response, OK. About 2 hours pass and I receive a call stating he is *** CARSHIELD. I ask, are you not the same gentleman I spoke to earlier? Denial. At this point of my calm manner, I informed this man, that I am reporting CARSHIELD to Complaintsboard.com for bad business practices. The call ends.Today, November 10 , I receive an incoming call on my landline at 5:08 PM EST. The caller is a elderly female person who in a very sweet mannered voice proceeds to request that I remove her name from CARSHIELD's marketing list because she is handicapped and don't own a vehicle! I am stunned beyond belief! I contact this person and introduce myself...informing her that she has called my private home number! She proceeds to tell me her caller ID shows my home number as associated with CARSHIELD telemarketing for soliciting car insurance? We both are baffled. I have filed a complaint at their website for a CARSHIELD official to call me and put a end to this type of harassment. I am going to not just stop at this website with a consumer complaint against CARSHIELD 's company..my next stop is with the *** Consumer Affairs Agency and because my private phone number has entered into this quarry of unethical business practice...THIS IS NOT A GAME TO BE PLAYED. I am going to take a route of legal consultation because someone at their company overstepped this blatant malpractice and placed my private home phone number into their play tactics with the general public by misuse of my private home phone number to solicit for their business. The elderly woman (***) who contacted my home this evening is willing to become an aggrieved witness to this unethical behavior which had her calling my home number. CARSHIELD should be heavily fined and penalized for hiring unscrupulous people to work as customer *** representatives in their telemarketing division.

On February 2 I took my Dodge Ram pickup to the repair shop at the local dealership to find out why our check engine light came on. The problem was found to be an EGR valve. I contacted Carshield at this time to find out the process on using the service for which we had been paying them for several months. A sweet woman named Wanda told me to simply take the truck to the repair shop and they would contanct the claims service at Carsheild/American Auto Shield to get the work done and pay the claim and she assured me that the EGR valve was a covered issue and it would be a simple, painless process. There was nothing simple or painless about dealing with Carshield or American Auto Shield! On Feb 7 we took the truck to the repair shop and told them we had Carshield. After 2 hours of waiting, they informed us that they had been on hold with the warrenty company for 1.5 hours with no answer, but said they would call again right away in the morning. We rented a car and went home. The next day, the repair shop called and said they still were unable to get through after holding for an hour, but would keep trying. Later that afternoon, we received a call from American Auto Shield (AAS) and was told that they wanted to use a cheaper valve than what the dealership had in stock. My husband was annoyed at this, but told him to do whatever they need to do to get our truck fixed. Then he said that they would only pay 4 of the 6 hours required to replace the valve. My husband did get upset and used some inappropriate language, but then repeated that they can do whatever they need to do, just fix our truck because we need it. AAS said they would have the new valve sent overnight so the repair could get done. On Feb 11, i contacted the repair shop to see how long it would take and they said that they never received the valve. I called Carshield and was redirected to AAS. After almost 2 hours on hold I finally spoke to a nice woman named Anita. She said that it appeared they forgot to order the part and so she would get it ordered for us immediately. Again, she said it would be overnighted to the repair shop. I told her about my frustrations of having to spend over an hour on hold ever time we called, and she apologized and said there was an issue with a new phone system. I also told her that we have had a rental since Feb 7th when the vehicle was first taken in and she told me that they would reimburse us for the rental. She gave me the authorization number and fax number and said that once the repair is done to fax the rental bill to them and promised they would pay it. I called the repair shop each day to see if the part was there. I also tried to call AAS and Carshield each day to find out where the part was and each time spent over an hour on hold. Their phone service, after a while on hold, gives you the option to leave a call back number and an agent will call you when your turn in line comes up. I left my number on that machine several times, as did the repair shop, and we never received a call back. Finally on Feb 15th, the repair shop said they received the part, but it was defective. They, yet again, spen over an hour on hold trying to find out if they can reorder it or ask how they wanted to proceed. With no response from Carshield or ***, they finally contacted the manufacturer of the defective part sent by AAS and had another one overnighted. At last, on Monday, Feb 18th the part came, the repair was done and we were told we could get our truck. We returned the rental car and went to the repair shop only to find that they were still not able to get ahold of anyone for reimbursement so we would have to pay completely out of pocket to get our truck. We paid out of pocket and went home. I called twice a week for the next month and the repair shop still had not heard from or received a penny from Carshield/AAS. I faxed the rental bill to the number Anita had given me. On Feb 26th a rude girl named Mandy called me to say that they were only going to pay for 1 day of the rental at $40. The rental was actually $45 a day. Her reasoning was that since we could not get ahold of them the first day, that was on us, and she said since my husband cursed at the guy the next day, that it was our fault that they did not order the part and since they ordered the part the following Monday and had it overnighted, it should have been fixed that day, so we should have only need the rental one day. My husband may have cursed, but he still did tell them do do what they needed to do to get the repair done and the man said he would order the part. When I told her about the hours spent on hold to talk to someone and the numerous times we left a call back number only to never receive a call back, she said that the call back part of the machine never actually worked so that is why we were never contacted! Ultimately, here we are now over a year later and they STILL have never sent us a penny, and the repair shop has also NEVER heard a thing from them! To make matters worse, Carshield contacted us in April and said our auto payment did not go through. I told them very plainly that since they did not fulfil their part of the contract, they never paid the claim, so i was not going to pay them any more money. The called again a week later and i again told them that they never honored their obligation, so I am not going to pay them any more money. I was done with them and debating on if we should take them to court. I was busy with my newborn and life went on. Then on November 12, Jen at Carshield called us to say that our auto payment did not go through! When i informed her that we told them months ago that we were not going to pay them anymore, she told me that they had still been taking payments from our account. I asked to speak to a manager. Jen told me the manager was unavailable but reassured me that the manager would review our account and the recorded phone call, and call me the next day. The next day Jen called me (not the manager that i had asked for) and said all they can do is cancel at that time and said the manager told her that they are not going to reimburse us for the money that they had fraudulently stolen from our account over the past several months. They owe us $2228.18. The repair for the EGR valve cost $997.50, the car rental was $537.68 and the unauthorized payments stolen from our account, after I had previously told them in clear terms that we were NOT going to pay them any more money, is $693. We had paid this corrupt company hundreds of dollars to provide a service when we needed them to - after all - that is what they advertise! Instead we received nothing but huge bills that we had to pay out of pocket and countless hours on hold, ending in nothing but more frustration. This was a nightmare and I would strongly encourage others looking for a car warranty service to look elsewhere!

This complaint is also filed with *** complaint ID#*** Filed 10/26/2022 On July 25, 2022 I filed a claim on my 2011 *** forester claim #*** With *** which is the administrator for CarShield where I bought my car warranty contract # MRF4214225 and they have not given an approval to replace the engine as needed per the certified mechanics diagnostic test. I have paid over $500 to this company for this warranty and they are not upholding their end of the contract. Instead they request that I do a teardown of the engine which cost $3000 and does fix my car just for them to determine what caused the engine to go bad. And needed my authorization to hold me financially responsible for them to do further investigation. And Im the contract it says they may have to do this process to a covered part there was no reason for them to have to do this process because there was no evidence of lack of maintenance or miss use of the car in any way and it is posture us to take apart a cars engine that is already bad has been established that from a certified mechanic its absurd! I have attached the estimate in this complaint. Ive already done sufficient diagnostic testing and it has been determined by a certified mechanic that the engine is bad due to low compression. Ive attached the invoice here. And by the way according to the coverage on the contract I shouldve been given a reimbursement for my rental car fees which they told me that I did not have and I found it out when I was going through the contract but I am not concerned about that .I want them to replace the engine as my warranty calls for and make that claim decision immediately. Ive attached the estimate for the engine replacement . Ive requested it before via email and by certified mail and they refuse to make a decision. And theyve kept it in inactive status because there is no reason for them to deny the claim. For 4 months now I want the service that Ive paid. Which was to have a warranty that covers the engine. Ive attached the contract declaration page which grants this coverage. And its covered for the engine that needs to be replaced, without me being responsible for any costs involving a teardown. And I want them to pay for the storage fees that are now being incurred at $50 a day because I cannot move the vehicle from the mechanic shop and its been there without work being done on it too long. Ive attached the text that indicates the storage fees due now ! I have cross reference the other complaint because *** is handling the administration of the warranty, however I bought the warranty from CarShield and they are the marketing and advertising company that offers this amazing service to a national audience using famous personalities claiming that you will not have to worry if your car should break down. They are not following through on their promises. *** find all the documentation attached in this complaint and Im going to reject the other settlement offer which was presented by *** and I would set the settlement amount indicated on the agreement but the payment Must presented and available at the time I sign the agreement. And the fact of the matter is that I am not going to enter into an agreement that gives up all of my rights and any claims that I may have or any remedial that are available and specifically created to avoid this situation happening. And I wouldnt recover the check from them at that time omplaint Details On July 25, 2022 I filed a claim on my 2011 *** forester claim #*** With *** which is the administrator for CarShield where I bought my car warranty contract # MRF4214225 and they have not giving an approval to replace the engine as needed per the certified mechanics diagnostic test I have paid over $500 to this company for this warranty and they are not upholding their end of the contract they request that I do a teardown of the engine which cost $2500 for them to determine what the cause was of the engine going bad I cannot be made financially responsible for them to do further investigation because Ive already done sufficient diagnostic testing and it has been determined by a certified mechanic that the engine is bad due to low compression I want them to replace the engine as my warranty calls for and make that claim decision immediately. Ive requested it before via email and by certified mail and they refuse to make a decision theyve kept me in an active status and I want the service that Ive paid for which was to have a warranty that covers the engine. its covered and for the engine needs to be replaced without me being responsible for any costs involving a teardown. And I want them to pay for the storage fees that are now being incurred at $50 a day because I cannot move the vehicle from the mechanic shop and its been there without work being done on it too long.Ive made it very clear to them that I will not sign an agreement without the payment and told me first it was going to take two days with an ACH deposit into my account and then I asked if they could send me certified check then they told me it might take up to two weeks for me to get that check because its from a third party. So my concern is when I sign that settlement agreement I will have no recourse and I will have no money ! Until Im able to receive it from them which could be at any time l,regardless of what theyve said because I have learned this process of settlement is not a guarantee of when you will get your payment sometimes have to go to court in order to demand payment and Im not willing to give up all of my rights and claims and all of my recourses without having that sealed deal finalized. So what ever they want to put in that contract is only acceptable with A check for certified funds available at the time I sign their agreement. Because if they were performing the duties in their contract I wouldnt have to wait for a check they would pay the facility directly and I would not have all of these extra ordinary time-consuming things to do. In the settlement agreement they state that they are reimbursing me for the cost of repairs for my car in an effort of goodwill it does not cover the cost of repairs to my car, however I will accept this offer to get this claim settled but I will not agree to something thats not true, because I am not getting reimbursed for repairs my car is still out if service! They need to use the correct language in the contract. Because the contract that I would be agreeing to has a lot of possible repercussions against me for many different things that I could be accused of and I have not done any of those things but I dont want to be misrepresented in anyway and I will abide by the truth of the matter. And I really appreciate the effort that they are taking now to settle this claim and looking forward to a speedy Final resolution.

I purchased a Gold package coverage from this company earlier this year. In June I was visiting a family member in Texas when my engine develop a slight noise. My family member advised me not to drive the vehicle for further risk of damage. Due to covid reasons I had to return to my home state of Colorado. Upon returning I called the claims and for several calls I was on hold for hours. I finally submitted a claim online and received no response. I called them several days later and later and finally got through to a lady whom said their system had been having outage issues and it was received. They advised me to take my vehicle to an ASE certified repair facility. I had my family member drive the vehicle down to Automax Ford in Killen Texas. The mechanic was in contact and I also had CarShield add my family member as an authorized contact for repair questions and approvals(I was out of this state). A lady called me from CarShield and took a statement from me. In the statement she asked for past 12 months of MAINTENANCE RECORD I had to provide a baseline for repairs and to prove care. I was mistaken in what she was asking for due to not having any repairs made on the vehicle so I told them I didn't have any MAINTENANCE RECORDS. I also did state that I change my own OIL(this will become an important statement). Several weeks later, after many calls with CarShield, the mechanic from Texas called and said he had finally gotten though to them after 40+ hours on hold and they were sending someone out to verify if the condition of the vehicle met my contract conditions and repair options. I received a call from a CarShield adjuster but upon my attempts to contact them back I spent 2 weeks, several hours a day on hold, leaving callback information and received no response. I called the mechanic to see if he had any available information and he stated they had called and said due to a lack of service records & watery oil they were denying the claim and I needed to pay the $1050 due on the vehicle for the diagnosis of the damage or they would be placing a mechanics lean on the vehicle. I asked what had happened and he said the motor bearing was going out and that was the cause of the noise and the engine would not have lasted much longer. Thus began a 1.5 month long, 90+ hours on hold attempts to contact them concerning the coverage and subsequent denial of my claim starting from 7/2 to 8/19. I wasn't making any progress so I decided to call the customer service line on 8/20 and when asked about the claim I was told that due to a lack of records the claim was being denied. It was mentioned that the part that failed was a non lubricated part, I quickly refuted as the part that failed was inside the engine and could not operate without proper lubrication and WAS covered they connected me with claims, no answer after 2+ hours on hold and a callback number left. On 8/24 I was Ultimately told my lack of oil change records as to the reason the claim was denied. I told the person they hadn't asked for oil change records, I change my own oil and the misunderstanding was a verbiage issue. I was told they wanted maintenance records and what they were asking for was classified to me as SERVICE records(I admitted this mistake on my part). The lady, Veronica on 8\24\20 said it wouldn't be an issue and to send the records to their records site and I would receive conformation in 72hrs or less. I received no call, so I called them back. On 8/28 They told me they had received the records and connected me to the claims department. More hold time for several more calls. I again called the Customer service and was told that since I stated I change my own Oil they weren't going to except the records. I stated "I DO change my own Oil but my mechanic is right there next to me performing the work and I simple add fluids and such". I was told there was also an issues with the oil sample that was taken from the engine and processed on site and it appeared to be THIN. 9/8 I asked for documentation and was told over several calls that the customer service could not provide me paperwork, only claims can do that and was told someone would callback, nobody did. I contacted the AutoMax and was told they do not perform oil analysis at this site. Again, several attempts to contact claims led to no answer and more hold time. Becoming frustrated with the lack of communication I began to call the customer service each day I was off work and over the course of a couple weeks I received many conflictions as to why they were denying the claim. First a lack of records, then 9/14, an EE stated the records appeared to hand written and that was unacceptable, I asked if they had contacted the mechanic to [censored] the validity of the receipts and was told no. I told them the records had nothing to do with me with exception of services rendered and if they had an issue with the records to contact the mechanic and there was no statement within my CONTRACT saying hand written service record were not accepted. Then a mention of the oil being watery prompted me to defend the fact that I had received no documentation and I used manufacturer specified oil. Then a call stated again about the oil sample and I had told them the AutoMax mechanic stated they don't perform tests of that type there and was told they sent it to company called Blackstone off site. The report from Blackstone stated to me by them said the oil was 5w20, had aluminum, and "appeared" watery. Again I was brushed off stating a SENIOR claims advisor would contact me soon. No contact was made. I had a company in Texas pull a sample of oil and analyze it. A class 2 technician reported to me that the oil was 5w20 viscosity and had concentrations of aluminum in the sample. This was indicative of the bearing failure. This oil was also 100% the required viscosity of the manufacturer of the vehicle. There was no statement of the oil appearing "watery". The Oil I have used in my vehicle since the first Oil change after purchase is Mobile 1 5w20 fully synthetic. I have this documentation and will provide if needed. After several more calls I was told that again the oil was watery in appearance and they had to have an adjuster call me. On one final call to them I stated that I have no issues beginning litigation and would persue this claim deniel in court if I didn't receive a solid strait answer. After a 10 minute hold, I was told they are accepting the documents, but they are still denying the claim based on the statement that the oil appeared watery and a senior claims advisor stated if I had an issue with the outcome to contact the Complaintsboard.com and begin an arbitration. I made a mistake in understanding of the requirement of the records, I tried to make it right. This has been the worst experience with a company I have ever had. My mechanic recommended this service after I had concerns about my all wheel drive possibly having future issues and was told by the CarShield representative that its okay, this would be covered as long as there wasn't a current failure. He has made repairs for this company with no issues in the past so I didn't foresee any issues. I had no idea I would have this particular issue as I take very good care of my vehicles. Since this debacle started I have spent several hundreds of dollars in gas , traveling to Texas, had to purchase a second vehicle to replace the damaged vehicle. Please help me get what they are contractually obligated to fulfill.

We purchased our range rover sport and a few months after we bought an extended warranty with *** we purchased the platinum package and we pay 189 per month. In Dec 2020 we had a major issue and needed it to be repaired. We called american *** to see where we needed to take the car for repairs. They told us we could take it anywhere we wanted. We ended up taking it to ***. They said that it would not start it needed the fuel pumps to be replaced. *** approved the repairs. After the repairs on the fuel pumps were replaced it needed to be diagnosed to see what the other issues were. the tests came back that the timing chain or chains were bad and needed to be replaced. the valves also needed to be checked to see if they were bent or not. *** who was the first adjuster claim number *** told me that if I paid out of pocket to verify that the valves were bent and they were verifiably bent that I would reimbursed 100% of that cost. It cost me 5900.00 I was told by *** that once they recieved the invoice they would send out a check with in 7 to 10 days. That was on June 16th I have still not received my rembursment. *** from *** was present during the phone call I had with *** my phone was on speaker I wanted a Witness to be able to verify what *** said to me. *** is willing to testify on my behalf. From Dec 16th to June 16th my car basically sat in *** parking lot and nothing was accomplished outside of the fuel pumps. June 16th the car was moved to *** they began tearing down the engine to verify that the valves were bent. claim number *** is the adjuster. Once they got to the valves they were taken to a local machine shop and tested. They were bent the report was sent back to *** along with the invoice. Once the valves were verifibly bent a new engine was ordered and shipped to ***. Once the new engine was recieved (late august) the process began to tear out the old engine and install the new one. It took a few weeks. they are not easy engines to replace. early september the engine was replaced and it had been through some of the testing and warm up process. It was taken out on the road for a test drive and immediatly codes started comming up on the display. cam one and 2 and not in coorilation. this means that there is a timing issue. more so it means that the engine has a bad timing chain. in the hundreds of engines that *** has replaced over the years of being a mechanic he has never recieved a replaceent engine that was out of timing or had bad timing. *** has called *** to let them know of this issue *** has called *** to let them know of this problem. I have called *** to let them know of this problem. We are now in Jan of 2022 and still have no vehicle to drive and it is still needing a new engine and will take several ore months to repair. in the last year my vehicle has been to ***, ***, ***, *** and ***. When it was taken to *** in September to get the timing adjusted *** told me that they never got paid from *** and they would not work on it anymore. they are owed 4 thousand dollars. *** called me after 3 weeks of my car being there and said that they do not work with *** because that have not been paid on several jobs over the years. *** called me in Dec and told me to take my car to ***. we had it towed there and with in an hour their office manager called me and said we do not work with *** they owe us a ton of money and we will not work on your car. The dealership, *** and *** shared the same oppinion as *** at Isiadodors which is, the engine is bad if the tiing is out before you insstall the engine then it is a bad engine and even if you replace the timing chains and re time it, it is only a matter of time before the engine blows again. In the last year *** has authorised a rental car for us for 7 days. I am paying my payment of 600 a month full coverage of 250 a month and *** warranty at 189 a month. It is costing me 1000 a month for my car to sit in a parking lot for the elements to beat the crap out of it. this is the second winter that it has gone through out side there could be several effects that i am sure that are going to manifest once we actually get the car back. I want to be rembursed 5900 fir the adjusters advise to hace the engine tore down to verify if the valves were bent or not. That was a completly un nessesary expense and I would have not paid to have that done had it not been for the adjuster telling me to do so. I want Car shield to buy my vihicle from me at full retail market value. I am completly over the fact that we have spent thousands of dollars in payments insurance and car shield monthly comitments to not have a vehicle to drive. Todate we havw paid 13507 plus the 5900 is equal to 19407 and that number grows everyday. 13 months and my vehicle is still sitting in a parking lot with this arbitrattion I am sure I will have lawyer fees and those should also be paid for by your company. We need an an answer in 14 days or less. You can come get our Range Rover or you can send a tow truck for it. You can send any paperwork or any funds to *** our address is at ***, *** is at *** phone number *** We feel that *** buying our car back from us would put us in a position to be at a 0 loss. We are not looking to make money we do not feel like loosing money is not in our best interest. We would not be in this position if our car would have been repairs after a few months. We would not be in this position if the engine that was sent would have been in good repair. Your company new that the engine that was sent was bad in September, had you sent a new engine it could have need re[placed and we could have moved on. Instead we are in the same place 5 months later *** has not done anything to advance my vehicle situation. If you had simply sent us a rebtal car or a loaner car to drive we would not be in this position. It goes with out saying We are sick of the lack of urgency to have my car fixed and in good repair. in June your agent *** at extension *** assesed my vehicle at 38545.00 I feel like that is a fair number. I will sigh over the vehicle with a buy back contract. I will be able to pay off my loan and get another vehicle. This way you can recover your investment when the car is done if it takes a nother year or 2 It will not continue to burden my finanical estate. Please advise we have shared with you what we want to get us out of this nightmare of a contract with A ***. my contact information is *** We will expect to hear from *** in 2 weeks or less. We are are no longer interested in dealing with the potential issues with our range rover It has verifiable been sitting for over 12 months. I expect that the transmission will be giving us fits next and potentially the airbags. Both of thsese ites are extremely expensive ad we do not have the time or patience to deal with another potential serious matter that are very likely to happen when a vehicle has been sitting for an extended period of time cars are built to drive not to sit. I suggest *** file a claim on their insurance policy that is what it is there for.

This is a formal complaint to Car Shield and American Auto Shield. Contract # ***. American Auto Shield *** My name is ***, I have a Hyundai Tucson 2012. I bought an extended warranty from Car Shield for my Hyundai Tucson 2012. I have a non-profit organization for Central Florida called Access Community Awareness Center, Inc. We have offices in Orlando. Most of the time, besides doing my responsibilities as Founder/CEO also do the Marketing side of the business. Days before Thanksgiving holiday. I was coming on the Turnpike at the Orlando, Fl area from my office in *** towards Kissimmee, Fl. My wife was at her car ahead of me at the Turnpike heading to our house. Her assistant was ahead too. The traffic was very heavy and already had a traffic jam. While I was waiting for the traffic to move, my car started to drive back and make extremely sound noise that I would not be able to control the car. Luckily, I did not hit the car behind me. I pull the car to area that I was safe at that the moment. I called my wife's assistance was the one that notify my wife *** to stop and make a call to AAA for a towing truck because my car stop would continue driving because I could get in contact with ***. Later, a State Trooper came to the area that I was to make sure that I was safe. *** answered the call from her assistant. Then, *** called me and we did a 3 way phone call to AAA for a towing truck. The same State Trooper that checked on me, stopped at the area that *** was parked at the Turnpike for the same reason. He notify her where I was parked waiting for help. I was able to take the car very late that day to the Dealer thinking that it would be recall or something like that. The next day, I call the Hyundai Dealer in Orlando spoke with *** which is my service representative. *** contacted the Car Shield to make the Claim. Right after that, we called Car shield to make sure that I already passed the waiting period where I have a wait period before to start a claim. Luckily, the claim was made couple of days after that waiting period. The adjuster came to the Hyundai dealer to do the inspection. As result, the car need a new Transmission, but the inspector wanted to take apart all the transmission to see what part of the transmission needs to be repair. The Dealer doesn't do that. They just put a brand new transmission. Then, *** called us to let us know that the Car Shield inspector and the Adjuster decided to take the car to another repair shop under preferred vendor. So, *** called Car Shield asked which repair shop they want to take my car to be repair. On a Saturday afternoon, *** called again AAA for the towing truck to take my car from the Dealer to *** at ***. I explained everything to the Sale representative what was going on. On Monday, *** contacted Car Shield to see what they wanted to do. That is when everything started to go down the hill. *** started to discover that American Auto Shield is the Company that manages Car Shield claims. They wanted to take apart again the transmission without knowing that I will be responsible for the cost of that. They notify *** that in the contract mentioned that I will be responsible for the cost of dismantle the transmission. The cost will be approximately 1,200.00 which I don't have it. Also, When I bought for the policy, they never send me a copy of the contract via email either mail. I didn't know that I was going to be held responsible for that cost. The Manager of ***, *** reply to American Auto Shield that he is not going to do that because he knew that I won't have the money for that. Since that, it become a nightmares. Besides, the transmission is seal. *** started to called American Auto Shield to make sure that we are going to get the approval from the Adjuster which we never got it. The adjuster name is *** Mauvais. *** Started to go in person to *** to see by calling from *** to see if he will answer the calls from *** and ***. *** send an email to *** expressing her frustration as customer and the extreme poor customer service towards us and ***. For now, *** has not replied to that email. The same thing *** did with *** email. According to them, they never received *** emails for the results to the test that ***s requested. At this point, *** and *** were more than frustrated because *** showed to *** when he send it to *** the report, but *** never replied to him. *** had to resend the test results to records, so records will forward to him and wait for the response. At that moment, *** saw when *** again called him, left a voice message twice , and resend the email to records and ***. *** called again from his car shop to ***. Again, Customer Service representative didn't allow her or to *** to speak to him. Just to leave a messages that NEVER was returned to us. That is when *** and myself started to call almost every other day to see how we can obtain the approval for the repairs and the car rental as a discount price at Enterprise Car Rental. There is NO communication back to us to see where is the next steps to repair my car. If *** doesn't call, I wouldn't know what is going on. Our frustrations and anger are beyond the limits. *** already tried to speak to various supervisor with no luck of going further than leaving messages to ***. It got to a point that *** started to demand to change the adjuster to American Auto Shield which never happened to see if that way thing will speed up. She was able to speak to couple of the supervisor saying the same things. We have to wait for the Adjuster and trying to escalate the status of the claim higher. As results, it got worse. About last week of December, we called to see that status, the representative from American Auto Shield mentioned that *** was waiting for us to send his a Maintenance Report with an Itinerary from AAA to see the distance between the dealer and ***. Again. NO COMMUNICATION towards us AT ALL. *** got more angry and frustrated due to the lack of communication. You can imagine. *** with no car and trying to get report to see if we are doing the car maintenance . Otherwise , we are going to be responsible for the repairs. Now, I started to think what it has to do the report and AAA letter for the approval of the repair? My only answer is that they don't want to pay the repairs. On 1/4 they received the report that were asking. Still waiting for an approval. We had called 1/14/1 to see who supervisor will take action for this claim. Now, we have to keep waiting for until they decide what to do. This has affected my work and my private life not knowing what is going to happen to my car. I depend on my car to support financially my organization and my family. Especially with the pandemic, I have to be extremely careful with whom I am in contact. I can't take an *** to go to work since I have a chronic disease that can be complicated if I get the COVID-19. You know that nonprofit depends on donations, without donation no salary. No salary no paycheck, No paycheck, no payment to nobody. I need my car ASAP. Meanwhile, Car Shield continues to take their payment out of my bank account. Otherwise, no repair couldn't be made. Another thing is that I can not start another policy with another company until this mess/nightmare is finished. How long more do I have to wait until American Auto Shield decides to repair my car? I have been waiting almost 3 months to fix my car. This is beyond of my anger and frustration. The quality of Customer Service is beyond poor. Every person that I mentioned the name of the company says the same thing, THEY WONT PAY THE REPAIRS. if they do that, I don't what I will do. Not all the time I get pay from my nonprofit, only when there is enough money. Besides my Social Security Check, I don't other income to pay my bills.

To whom it may concern, I contacted Car shield on 7/15, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted ***. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes. *** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the left the claim #, *** called from ***. I called ***, call disconnected several times. *** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply. I called Car shield 8/4 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins. Spoke with the Rep was advised parts were shipped to *** 7/17, ask from were he stated ***, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the order number. The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20 left a message at 11:32 MT and 7/25 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again. I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received. I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16 4:34Mt, 7/20 11:32 MT, and 7/25 2:34 MT. To whom it may concern, I contacted Car shield on 7/15, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted ***. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes. *** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the claim number is 1027788, *** called from ***. I called ***, call disconnected several times. *** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply. I called Car shield 8/4 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins. Spoke with the Rep was advised parts were shipped to *** 7/17, ask from were he stated Auto National, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the number ***. The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20 left a message at 11:32 MT and 7/25 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again. I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received. I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16 4:34Mt, 7/20 11:32 MT, and 7/25 2:34 MT. *** stated she would note my account on my concerns, and have someone reach out to the dealership. To whom it may concern, I contacted Car shield on 7/15, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted *** Chevy, 4700 East Broad Street, Columbus, Ohio [protected]. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes. *** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the claim number is 1027788, *** called from ***. I called ***, call disconnected several times. *** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply. I called Car shield 8/4 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins. Spoke with the Rep was advised parts were shipped to *** 7/17, ask from were he stated Auto National, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the number ***. The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20 left a message at 11:32 MT and 7/25 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again. I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received. I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16 4:34Mt, 7/20 11:32 MT, and 7/25 2:34 MT. To whom it may concern, I contacted Car shield on 7/15, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted ***. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes. *** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the claim number is 1027788, *** called from ***. I called ***, call disconnected several times. *** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply. I called Car shield 8/4 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins. Spoke with the Rep was advised parts were shipped to *** 7/17, ask from were he stated Auto National, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the number ***. The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20 left a message at 11:32 MT and 7/25 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again. I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received. I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16 4:34Mt, 7/20 11:32 MT, and 7/25 2:34 MT. *** stated she would note my account on my concerns, and have someone reach out to the dealership. I have sent 7 faxes to claims and records dept and have not received a reply.

Customer service, value, and a poor business are the hallmarks of this enterprise. We have had a more than a headache to receive what we paid for. This enterprise has been deceitful from the very beginning, it has not been organized and it has no idea on how to run a reputable business. 8 weeks after turning in paperwork, we have been without our vehicle due to carshield's non-compliance. Everything they asked for was sent everything was provided, and the mechanic did as well 3 times. No adjuster has been to the shop, the mechanic discovered the part three weeks ago, sent it three times if they can be approved to place the part in, and carshield still said no. Where is the part? Carshield stated they will find the part but has failed. Parts are available, what's the issue? The mechanic and us keep calling for updates on the matter, we still don't know when carshield adjuster will come, the part will be received, yet we paying a rental for over 8 weeks. We have been blocked from sending emails about our concerns and requests. How do you think they would feel if we said the same about our monthly bill to them? We are paying for our car payment on a vehicle that doesn't work, our bill with carshield and rental car for eight weeks that carshield will not refund the majority of what we spent on a rental $1800 as of today. The customer service told us that they will only pay for a week's worth of rental! This companymust be held accountable instead of causing financial hardship on consumers. My husband requires daily doctor visits our vehicle is a NEEDED, this is unfair and unjust of a company that is delaying a process that can be completed weeks ago. The delaying of our repairs is cruel. The financial hardship of waiting on them is unjust. Customer service is snobby, doesn't know the policies, rude, and not professional all the way up to the supervisor. Something must be done, this is unacceptable! We have tried to be patient but at this point, we are stick between a rock and hard place in order to maintain, not at our expense but a company expense that say they are the #1 Auto Repair, who told them that? It sure wasn't consumers nor their reputation. The experience here is just sad, cruel and not of excellence!

I have been with Carshield for a few years now, had to start a different memberships on a few occasions because my bank stopped my payments when they thought something fraudulent was happening. They were taking payments out of my account using 2 different names Carshield and Mepco. After I finally explained the problem to Carshield things got better. I made my payments on time and was on auto pay. I have my car fixed and maintenance at a Chevy dealer and on some occasions would have my oil changed at our local Kwik Lube. I have records for all! I have had to use Carshields warranty one 2 occasions. One was power steering issue and another was a torque converter and pan leak. They fixed them no problem. I went back a few weeks ago with the same torque converter issues and another leak and was told they would get an estimate from carshield and schedule a time to get it fixed. I called to check about a week later and they informed me that they needed the last 12 months of maintenance records. So Chevy sent them right over, a few days go by, havent heard anything, so my service calls to talk to them. They inform hum that they need me to take pics of all corners of my car and the mileage. So did that. Hadnt heard anything back so I called again, they then decide to tell me there has been an issue with the miles and that my miles were way higher than what they had. They said they had 68,000 miles when we talked in Dec. which couldnt have been right because my Chevy dealer gives them mileage each time im there. My mileage should of been around 95,000 or so. But regardless, I was under the 100,000 miles. I found out today they canceled me completely and denied fixing my car. No phone call to me or my dealer. This is the second issue for the same thing being worked on. I pay them 135 each month to have this warranty. I have been with this company and stuck with this company because I believed they were good. What a waste of time and money. I feel they chose to find a way to get out of paying to fix my car. I stayed with them through Covid, after the loss of our daughter... how can a company do this to a family.