Car Parts Direct
reviews and complaints

I had a terrible experience with Car Parts Direct. I wouldn't recommend them to anyone. They don't answer their phone, emails, or chat requests. I even left them a message, but they never got back to me. It's like they don't care about their customers.

To make matters worse, the part I ordered took 11 days to arrive, even though they promised three-day shipping. My car sat in the garage for over a week, and I had to rely on public transportation to get around. It was a huge inconvenience.

Overall, my experience with Car Parts Direct was a nightmare. I wouldn't recommend them to anyone. If you're looking for reliable car parts, look elsewhere.

This company, Car Parts Direct, they got a warranty department that's not even on site. You can't even get in touch with them, they only email you back and take forever to do it. And then, when the warranty period is over, they don't even wanna know about you anymore. They won't even give you a refund or anything. And the stuff they sell is just rubbish, it breaks down real quick after you buy it. I wouldn't recommend them to anyone, go somewhere else to get your car parts.

Yo, so I decided to give Car Parts Direct a try because they said I could get my parts in 4-5 days. But let me tell you, it's been a hot minute and I still haven't received anything. These guys are straight up trash, and they don't even have the parts they promised me. They keep giving me the runaround about a refund, and I haven't even gotten a shipping confirmation yet. I'm starting to think they don't even have anything in stock and they're just ordering from someone else. I'm never using them again, that's for sure.

I bought a rear wiper motor for my Audi Avant from Car Parts Direct (carparts-direct.co.uk) and it started to leak after only 10 months, even though I barely used it. The warranty they offer is pretty much useless because they ask for a bunch of unrealistic conditions to be met before they'll even consider a claim. The product itself was pretty shoddy and not up to par. Not only did it start to leak after only a few thousand miles, but it was also super noisy. I wouldn't recommend doing business with them.

I recently placed an order with Car Parts Direct for a used crossmember for my Ford Escape. The website said that the delivery time would be between 3 to 8 days, but unfortunately, I had to wait for 15 days before I decided to call them to inquire about my order. When I finally got through to them, they gave me a long explanation about a delay on the part, but then they said that they had the part wrapped up and ready to ship to me. They told me that it would be shipped out on Thursday, but I waited until Monday and still nothing. When I called them again, they told me that FedEx was on holiday and not shipping anything, and that they had no information about my order. I am still waiting for my refund, but I doubt that I will ever see that money again. I want to warn others to beware of this company and not to buy from them.

I ordered a part from Car Parts Direct and was disappointed to find that it arrived damaged. The packaging was very poorly done, which they admitted after I sent them some photos of it. They promised to replace the part, but unfortunately, they never sent it. I tried contacting them many times by phone and email, but I never got a response. I even tried to speak to the manager, but he was always on a permanent lunch break and never got back to me.

After trying for hours to get my ?30 part replaced, I finally gave up. I couldn't deal with the rudeness, incompetence, and complete lack of service. It was a very frustrating experience, and I would not recommend using Car Parts Direct.

So, I got this airflow meter from Car Parts Direct and it was a total disaster. After just a week, I started getting all these fault codes and an implausible signal. I was so annoyed, I told them I wanted to return it for a refund after Christmas and sent it back to them with recorded delivery. But guess what? They told me it had been more than 14 days since I bought it, so they wouldn't give me my money back. And get this, if I wanted the faulty part back, I had to pay for postage! Like, seriously, who wants a faulty part back? I just want my money back, you know? It's like they don't care about customer service or honoring their one-year warranty.

Honestly, I wouldn't recommend Car Parts Direct to anyone. Their products are rubbish and their company is a mess. If you're looking for car parts, go somewhere else. Sure, their stuff might be cheap, but there's a good reason for that. Don't waste your time or money on this company.

I recently purchased a window regulator for my Freelander from Car Parts Direct. Their advert stated that the product came with a 2-year warranty, which was a big selling point for me. However, I was disappointed when the regulator stopped working after only 3 months of use. This was especially frustrating because it was a rear regulator that was barely used.

When I contacted Car Parts Direct to make a warranty claim, they refused to honor it because my business headed paper was created using a Word document. I explained that this is a common practice for small businesses, and provided my VAT number and website address as proof of my legitimacy. However, they still refused to honor the warranty.

As someone who has been in the motor trade for 31 years and owned a garage for 11 years, I have never had problems with warranty claims before. This experience has left a bad taste in my mouth and I would caution others against purchasing substandard components from this company.

To make matters worse, communication with Car Parts Direct was also very poor. It was difficult to get a response from them and when I did, their tone was dismissive and unhelpful. Overall, I would not recommend this company to anyone looking for reliable car parts.

I gotta say, I had a pretty rough experience with Car Parts Direct. I was in need of a flange tool to get my car's brakes up to snuff before my upcoming MOT. I knew that Good Friday was a holiday, so I called them up at 9am on Thursday to make sure that I could get the tool in time. The guy I spoke to seemed unsure, so he went to check and called me back a few minutes later to say that if I ordered now, I'd get it on Friday. I was willing to pay extra for next day delivery, so I went ahead and placed my order.

Well, Friday rolls around and I'm waiting and waiting for my tool to arrive. I start to get worried, so I call them up at 4:01pm, just in time to catch them closing up shop for the day. I ask about my order and the person on the other end of the line seems like they couldn't care less. They tell me that the guy I spoke to earlier must have been confused because there were no couriers working that day. I'm pretty upset at this point because I had planned to work on my car over the weekend, but now I won't be able to. The person on the phone doesn't even apologize and tells me that I probably won't get my tool until Tuesday. What a bummer!

When my tool finally does arrive, I'm sending it straight back and taking my business elsewhere. I don't want to deal with these slapdash munters again. I'm really annoyed because now I only have one business day to buy a tool, some copper pipe, and fittings and get the work done before my MOT on Wednesday. It's going to be a real rush, and I'm not looking forward to it.

Overall, I wouldn't recommend Car Parts Direct. They don't seem to care about their customers and their communication is lacking. If you need car parts, I'd suggest looking elsewhere.

I've used Car Parts Direct before for some VW driveshafts and they were pretty good. So, I decided to order a wheel bearing for my Insignia and it fit fine, but the bolts were too long. I let them know and put the old ones back in. Then, I decided to order top mounts and bearings for my wife's Kuga. They were fitted with new shocks, brake discs, and pads in September. However, after only 3 weeks, suspension noises started and the car had barely done 90 miles. I thought it couldn't be the top mount bearing because they were new. I left it as it was too cold and I didn't have any money. But, the suspension started snatching, so I got some cash and dropped it off to a friend of a friend mechanic to look at in March. He phoned me 2 hours later to say that the wrong top mounts and bearings were supplied. He ordered me the proper ones, which I fitted myself, and they were totally different. Now, it's as quiet as a mouse. The ones from Car Parts Direct fell to bits after being on for only 6 months and 673 miles. It was too scary to use and I didn't have any money. The mechanic said it would have been noisy straight away if I had left the old discs on as everything was out of line. It seems like this has happened before, as I saw in another review. It's only cost me £140.60 for the mechanic's labor and £40 for the new parts, plus £40 for the wrongly supplied parts. But, it could cost you more. I'm expecting the "it wasn't fitted by a mechanic" excuse, even though I'm 52 and have been working on my own cars and motorbikes since I was 16. I recommend going to Euro Parts or GSF. At least if they give you the wrong part, they'll exchange it or give you your money back. If you want a mechanic report, just go somewhere else.

I had a really bad experience with Car Parts Direct. I ordered some parts for my car, but they sent me the wrong ones. I tried to contact them to get a refund, but they wouldn't answer my calls or emails. It's really frustrating because I spent a lot of money on these parts and now I can't even use them. I feel like I've been scammed and I'm thinking about filing a fraud complaint. I would definitely not recommend using this company.

I ain't gonna lie, I had a pretty bad experience with Car Parts Direct. I tried to get in touch with them but all they had was an email address, no phone number or nothing. And when I did email them, they didn't even respond. That's just rude, man.

But the real kicker was when I ordered some parts from them and waited over a week for them to arrive. All they said was that the label had been created, but I never got any updates after that. I started to think that this site was a total scam.

I mean, I get it, things can get delayed sometimes. But when you're not even responding to your customers and leaving them in the dark, that's just not cool. I wouldn't recommend Car Parts Direct to anyone, unless you want to waste your time and money.

I gotta say, Car Parts Direct ain't all that great. Their customer service is just plain bad and their warranty ain't worth a darn. The parts they sell are cheap and low quality. Don't waste your money here.

carparts-direct.co.uk is a company that I would recommend avoiding. The sales representative, Jason, seems to have questionable morals and is not to be trusted. I wouldn't want anyone to be under the impression that this company is reliable.

I gotta say, Car Parts Direct ain't the best company out there. They don't seem to care much about getting the right parts to ya or helping ya out when things go wrong. If you're cool with that, then go ahead and give 'em a shot. But if you want a company that actually cares about their customers, I'd look elsewhere.

I ordered a part from them and it turned out to be the wrong one. When I tried to get in touch with them about it, they were super unhelpful and didn't seem to care at all. It was like they just wanted to take my money and be done with me.

Plus, their website is a bit of a mess. It's hard to find what you're looking for and the descriptions of the parts aren't always accurate. So if you're not a car expert, you might end up ordering the wrong thing without even realizing it.

All in all, I wouldn't recommend Car Parts Direct. There are plenty of other companies out there that actually care about their customers and will make sure you get the right parts for your car. Don't waste your time with these guys.

So, I've had a bit of a rough time with Car Parts Direct. This is actually the second time I've had issues with them. I ordered a part, but it never showed up. When I asked for proof of delivery, they couldn't provide any. Instead, they told me I had to call Hermes myself to figure out what happened. Talk about bad aftercare!

Honestly, I'm pretty disappointed. I thought I could trust this company to deliver what I paid for, but it seems like that's not the case. It's frustrating to have to deal with this kind of thing, especially when I'm already dealing with car troubles.

I'm not sure if I'll be ordering from Car Parts Direct again in the future. It's just not worth the hassle if I'm not going to get what I paid for. Hopefully they can improve their customer service and delivery processes in the future.

I ain't gonna lie, I was pretty disappointed with my experience at Car Parts Direct. I ordered a can of PMA brake and clutch cleaner for ?6.99, but then I found the same thing for cheaper somewhere else. When I tried to return it, they only offered me a credit note instead of a refund. Like, come on, man. That's not cool. I could've gotten the same can for only ?2.68 or 12 cans for ?25 online. I don't think I'll be shopping here again.

Do not deal with this company www.carparts-direct.co.uk, they are very dishonest and care only about money. I bought an item from their store and was given a 2 year warranty. After 4 months of using item broke so I contacted them and asked for help. These people don't honor their own warranty! They said that in my case there was nothing they could do. I have no idea what was so special about my case, I only wanted them to fix it, but they refused. I will never use their service again!