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CB Cleaning Services Care.com Complaints #262-281
Care.com

Care.com review: beware of 30 day membership offering

R
Author of the review
3:17 pm UTC
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I signed up for 30 day membership. Unfortunately they keep on billing you. Their website is difficult to understand, I never saw a warning that after 30 days they would switch me to a standard membership and keep on billing. I tried canceling and it was not straight forward, They are very good at misleading language. On top of it, I did not find a care giver. The ones I contacted made, either never replied back or broke appointments. I filed a complaint to my credit card company to get them removed as an approved vendor on my card.

Care.com response
Jan 21, 2016 6:32 pm UTC
Care.com customer support contacts
Phone numbers

+1 (877) 227-3115

+61 180 085 4593

Address

77 4th Avenue, North, Waltham, MA, 02451, US

Website

www.care.com

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I can understand your frustrations and we apologize if you were not aware of our Automatic Renewal Feature. However, all subscriptions do automatically renew until canceled, and this feature was listed on the enrollment page when you joined Care.com. Please feel free to reach out to us either via email at careteam@care.com or phone # (877) 227 3115. We are open Monday to Friday from 10 am - 6 pm EST. One of our representative will be more than happy to review your account for you and see if there is anything we can do on our end.
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  1. Care.com Contacts

  2. Care.com phone numbers
    +1 (877) 227-3115
    Click up if you have successfully reached Care.com by calling +1 (877) 227-3115 phone number 0 0 users reported that they have successfully reached Care.com by calling +1 (877) 227-3115 phone number Click down if you have unsuccessfully reached Care.com by calling +1 (877) 227-3115 phone number 3 3 users reported that they have UNsuccessfully reached Care.com by calling +1 (877) 227-3115 phone number
    United States
    +61 180 085 4593
    Click up if you have successfully reached Care.com by calling +61 180 085 4593 phone number 0 0 users reported that they have successfully reached Care.com by calling +61 180 085 4593 phone number Click down if you have unsuccessfully reached Care.com by calling +61 180 085 4593 phone number 4 4 users reported that they have UNsuccessfully reached Care.com by calling +61 180 085 4593 phone number
    Australia
    +64 800 449 561
    Click up if you have successfully reached Care.com by calling +64 800 449 561 phone number 0 0 users reported that they have successfully reached Care.com by calling +64 800 449 561 phone number Click down if you have unsuccessfully reached Care.com by calling +64 800 449 561 phone number 2 2 users reported that they have UNsuccessfully reached Care.com by calling +64 800 449 561 phone number
    New Zealand
    +1 (781) 899-1317
    Click up if you have successfully reached Care.com by calling +1 (781) 899-1317 phone number 0 0 users reported that they have successfully reached Care.com by calling +1 (781) 899-1317 phone number Click down if you have unsuccessfully reached Care.com by calling +1 (781) 899-1317 phone number 0 0 users reported that they have UNsuccessfully reached Care.com by calling +1 (781) 899-1317 phone number
    More phone numbers
  3. Care.com emails
  4. Care.com address
    77 4th Avenue, North, Waltham, Massachusetts, 02451, United States
  5. Care.com social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2026
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Care.com Category
Care.com is ranked 1 among 35 companies in the Cleaning Services category
#01 Care.com Care.com #02 Handy Handy #03 The Cleaning Authority The Cleaning Authority #04 Fantastic Services Fantastic Services #05 Puroclean Emergency Restoration Services Puroclean Emergency Restoration Services

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