Care.com review: don't give your credit card or name or you will be charged regardless! ( 1 comment)

I was checking out the Care.com site to see if it was something I would be interested in to find a pet sitter. They required my name & credit card info in order to browse the site. They put a 4 minute timer on the page so I thought that meant I had four minutes to check out the site. Apparently giving them my name & credit card info constituted signing up, my mistake. I saw they charged my credit card. I never completed my profile, never posted a job, never contacted a caregiver. I contacted them via email (the only way to reach them) within 2 hours to cancel the "service" & be issued a refund. I went in & totally removed as much information as the system would allow, but of course they still kept my credit card info. I received a robo reply saying essentially "sorry you were unhappy with our service & your credit card will not be charged next month." I'm sure I'll have to fight with them in a month, but I'll deal with that later. I emailed them back & said the robo reply didn't address my concern & request for a refund for a service I never received but they didn't reply. I informed them I was going to dispute the transaction if they didn't credit my card. I spoke with my bank (Bank of America) & they essentially said too bad, there was nothing they could do because I had signed up for the service. Lesson learned, but I wanted to share my experience & warning with those considering signing up for Care.com. DON'T!