The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Care.combilling me every month when I have cancelled - deceptive practices

R
This review was posted by
a verified customer
Verified customer

I used their service for one week- there is a fine print of billing every month- no emails or communication from them- I called to cancel- they said it was fine- again no emails- and then billing for 5 months- when I called to complaint it was a scripted telesales person who read out their practices and said she was forward to billing dept- nothing else- they are not a ethical company in their practices- very poor

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Care.com's response · Apr 07, 2016

    Sorry to hear your frustrations, Reenita. All of our subscriptions automatically renew until canceled, we apologize if this was not clear to you. It looks like your refund request has been sent to the Billing department already, it could take up to 10 days for the Billing department to reach out and let you know about their decision. If you have any questions or concerns, we would really like to connect with you at [email protected] Have good one!

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