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My reasoning was the explicit expectation that both levels of my home, particularly the upstairs would be adequately cooled. Despite more than ten service visits and following all recommended adjustments, the upstairs remains 10–15 degrees warmer than the downstairs, even during moderate temperatures. Promised solutions have not been implemented, and communication has ceased since the company changed management. Warranty repairs, including the necessary motherboard replacement, remain incomplete, and my calls have not been returned.
Claimed loss: Complete summers have resulted in sleep on the floor on the first floor.
Desired outcome: Repair and resolution or a complete refund of $25,812.54.
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