Capital Vacations / Capital Resorts Group review: Service/salesman

Calypso Cay Resort Kissimmee, FL 34746
Phone 407.997.1600 our specific complaint is about Andres and the man who did our exit interview. Both were rude and Andres called my wife "Sweetheart " while telling use we did not understand how to save money. My wife is a Director of a Hospital and Senior financial officer. She is also a black belt on lean six sigma. We were the first to arrive and almost the last to be released. The manager told us he never received a complaint about Andres which I find difficult to believe. She got loud and told us we did not know financial things. Every thing we told her was not to her standard and she was doing it better. The man at our exit interview was no better asking us if we were not going to buy something why did we come and we were only wasting our own time. This was after the presentation by the manager that 35% of sales are from people who come to the presentation not interested in buying. Your sales department here needs some help with customer service! I still can not believe that these people talked down to us all while trying to sell us what might be a good product. The problem is we were turn off as soon as Andries started to tell us how we were going on vacation the wrong way.

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