Canadian Payment Services advertise that they offer a personalized concierge when you sign up with them - that was a main reason how they got me as as customer as I was sick of dealing with million of different people from customer service at other merchants. I was so happy that finally there is a merchant offering personalized approach that would allow me to deal with my personal account representative who would be knowledgeable about my business and its nuts and bolts. Unfortunately, they are still not perfect... I do deal with my personal account representative on a day-to-day questions and issues, but once, I've got a problem with my terminal that stopped working and that's when my rep transferred me to their technical support department with lots of people in it supporting clients based on the problem nature so I had to go through 3 different IT guys to get the terminal fixed as apparently, they had to identify what was causing my problem to direct it to the right person to be fixed. I wish their personal concierges would be trained to provide that type of technical support as well so I would be able to deal with my rep on any issues without a need for assistance of their IT department.
Feb 15, 2011 signed Merchant Services Agreement with Canadian Payment Services & Terminal Equipment Lease Agreement with NLS Leasing. Received a Terminal & on March 1st our Canadian Payment Services rep. Les Rogers came to set up the Terminal & said the wrong terminal was shipped. Les phoned Canadian Payment Service in New York & spoke with Frank [protected] ext. 7452). Frank said he would have the Terminal picked up & the correct one delivered. March 11th Money taken from our Bank Account, Terminal not picked up or replaced, services not activated & no response from Canadian Payment Services. March 16th Canceled the Agreement with Canadian Payment services for merchant services & Terminal Lease. March 25th & March 31st more money withdrawn from our Bank Account. Stop payments have been placed. First Data the Merchants Services processor told me that Milenium was our merchant services provider not Canadian Payment Services & that First Data was not affiliated with Canadian Payment Services.