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CanadaVet.com review: liars 56

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2:10 pm EDT
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Hi, I recently purchase some worm and flea medication from a company called
www.CanadaVet.com . When I receive my medication I noticed that on the vial
that they had sent me a medication that was way past the expiry date. I
phoned up CanadaVet.com and they said that the have government
authorization to sell out of date medication. At this point I was a bit
alarm, but they assured me that it was all okay. So being the fool that I
am I used their medication and next thing I knew my Dog started shivering
and developed a Concussion. He had problem eating and threw up for days. I
brought him to my vet and was told that this company may have sold me
counterfiet medications. I am fell I am ripped off and have placed my pet
in grave danger. Never Buy from this Company (CanadaVet.com) they are
liars.

Jun 25, 2009 1:11 am EDT
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PO 37067, 2032 Lonsdale Avenue, North Vancouver, BC, V7M4K0, CA

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Hello,
I am the Dispatch Manager for CanadaVet.com and wish to advise that we do NOT sell out of date medications. The customers above are confused with the exipration dates that are mandatory as the products are shipped from Australia. In Australia, it is mandatory to have a month and year stamped on the packaging. All our products have at least 12months to 2 years expiration dates on them. For example the Heartgard chewables manufactured by Merial have an expiration date stamped on them showing the month and year NOT the day and month.
Robyne P
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The complaint has been investigated and resolved to the customer's satisfaction.

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56 comments
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Canada Vet Care is a joke
clifton, US
Mar 29, 2011 6:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Bought some Frontline on 2/17/2011, and today is 3/29/2011, still no product or explanation as to why it takes 1.5 months to deliver something. Representative wouldn't honor the agreement in the confirmation email stating that if product wasn't received within 21 business days I would be refunded. Rather, representative decided it better to argue with me over what the actual day count was and that I would be entitled to a refund after 25 business days, even though that completely contradicted what was written in confirmation email. Needless to say, its beyond 25 business days now and still nothing. This company is 100% false and misleading and, as everyone before me has stated on this blog, is absolutely a SCAM! Do not buy anything from this company and tell your friends as well, unless you want to throw some $$$ into the wind as I did. Your better off dealing with a reputable power seller on eBay rather than with this bunch of knuckleheads... But good luck to you if you decide to purchase from them anyway, you'll need it...

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Chocaholic
St. Petersburg, US
Jul 12, 2010 1:52 pm EDT

Don't buy expired ANYTHING and feed it to your dog. When a product has expired it means the ingredients in it are too old and will make you (or your dog) sick. Don't ever take anybody's word, if the product is expired.

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cnelson7754
Logan, US
Jul 12, 2010 1:45 pm EDT

I ordered frontline plus from canadavet.com. It did take about 3 weeks to receive. But if you read about them it does say it can take longer then if you order closer to home. I am not defending them. I did not pay attention to the expiration date, but the product did not work.
There were less fleas for about 4 days, then they were back full blown. And of course you have to wait a month before treating again. I will not buy again. It was a waste of 80.00.

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BelleReve
, US
Jun 29, 2010 1:02 pm EDT

wow. wish I had seen these reviews before ordering. I have been waiting 3 wks and still nothing, I called and they told me they had no idea when the order would arrive. I told them to cancel. No can do. After a month, I'm allowed to ask them to cancel the order which will take an additional 28 days. They do not tell you that everything is shipped from Australia (they should be Australiavet, but no, then we wouldn't order, would we?) MAX rip-off company.

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d0ggy
sweethome, US
Jul 14, 2009 7:02 pm EDT

I have some Heartgard I ordered online from a different Australian site right here, it says "EXPIRY DATE" very clearly. Nice try, scammer.

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canadavet.com
Montréal, CA
Jun 24, 2009 5:03 am EDT

I had a similar recent nightmare experience with canadavet.com. Very unsatisfied. Do not order from this company. You will be sorry. Canadavet.com sells out of date medications, the delivery times take FOREVER, and if you complain they don't care. They feel very justified selling out of date medications and making you wait for them. They do not deserve anyone's business.

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canadavet.com
Montréal, CA
Jun 24, 2009 4:59 am EDT

I attempted to purchase dog medication from this company, canadavet.com, also. After waiting more than three weeks for their order to arrive, I contacted them. They tried to tell me that the reason I did not receive the medication was because I had neglected to include the word "Avenue" after my street name. This, of course, is absurd and would make no difference in the delivery time. They offered to ship it out again, and when I said I thought they should expedite the order since I had already waited almost a month, they refused altogether.
Just as well, given the complaint above. DO NOT ORDER FROM THIS COMPANY. POOR PRODUCTS and WORSE CUSTOMER SERVICE. Probably a scam.

JGraceyStinson
JGraceyStinson
Orillia, CA
Jun 02, 2009 3:05 pm EDT

I wouldn't use out of date medications either. I would probably have asked to return them...I also would have reported them, I think.

However, it's doubtful your dog suffered a concussion from medication. A concussion occurs after a blow to the head. Everything I've read indicates medication isn't the cause of a concussion.

Your dog might have been sick because of the medication though, or he might have been sick because you combined medications that shouldn't be. You don't say what you ordered or whether it was prescribed for your dog. You shouldn't give your anything if a vet hasn't prescribed it.

Good information here on safe online pharmacies for vet meds and how to avoid counterfeit medications: http://www.associatedcontent.com/article/692323/dangers_of_online_pet_medication_pharmacies_pg2.html?cat=53

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