The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Camp Australiaproducts inquiry

E Jul 05, 2019

to whom it may concern,
i am very unhappy with your online over the phone service, they don't understand what we are asking or what we need done,
i have called and spoken to four people and when i get through they hang up the phone because they can help with my inquiry

This has put me off so much about your services that i am thinking of taking my kids out and getting our friends and cousins using this services to do the same so we can keep the is together

This has been very off pointing and the facts that the over the phone people don't call you back after they hang up on you, this very unprofessional

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by edwin jm vegara · Jul 05, 2019

    this online service with the oversea call centre is disappointing

  • Camp Australia's response · Sep 25, 2019

    Thank you for raising your feedback regarding our Customer Care Team and we are sorry to hear that this has been your experience. We appreciate the time you have taken to raise these concerns which have been escalated to our Quality Assurance Teams.
    If you would like to discuss this matter further, please contact us on [protected] and request your feedback be escalated to a member of our Senior Customer Care Team.

    Thank you,
    Camp Australia

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