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Camp Australia review: more problems with service failures camp australia

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11:25 pm EDT
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Camp Australia & Mt Eliza North PS -

Called Mt Eliza North Primary School today and spoke with VP Peta as she takes care of the Camp Australia contract. I let her know;

• They are booked out due to insufficient staff this afternoon. The website didn't allow a booking to go through and there was no explanation why.
• I spoke with Courtney the team leader and she advised they are down a staff member this afternoon so need to restrict pupil numbers as ‘ they have been caught out by the government having too few staff and too many pupils'.
• She accepted my son Luca for care this afternoon and said she'd add him to the list manually
• She said they are trying to get a replacement staff member and once this happens the bookings open up.
• I also let Peta know that while I was waiting to speak with Courtney I overheard her on the phone complaining as there was no bread or fruit for the kids. There was only cereal. It turns out someone cancelled the bread order. I said to Peta that families need to be made aware they are not getting what they are paying for.

Peta said she'd follow it up with the Area Manager Aimee. I let Peta know I know Aime's name from previous complaints due to Camp Australia's inability to provide a service as described under Courtney's leadership in a previous role at Kunyung PS.

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62 complaints
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1731 Malvern Road Glen Iris, Australia
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