Cadillac review: Esclade 2024

Dear Cadillac Customer Assistance,

I am writing to formally raise a serious concern regarding my Cadillac vehicle, which continues to have unresolved mechanical issues despite multiple visits to the dealership.

My vehicle details are as follows:
VIN: 1GYS4AKL6RR194997
Mileage: Approximately 60,000 miles
Dealership: McGuire Cadillac

Since purchasing the vehicle, I have been experiencing the following persistent problems:
• Engine vibration and roughness
• Jerking during acceleration, especially in lower gears
• Clunking noise and vibration when turning the steering wheel
• Unusual shaking during braking and at low speeds

I have taken the vehicle multiple times to the dealership, but I am repeatedly told that the car is “fine,” while the issues clearly persist. This is extremely frustrating and unacceptable for a Cadillac vehicle.

At this point, I am requesting immediate escalation of this matter. I would like:

• A thorough inspection and proper diagnosis of the issue
• Involvement of a senior technician or field engineer
• A permanent resolution under warranty

If this matter is not resolved promptly, I will be forced to explore further options, including filing a formal complaint under consumer protection laws.

I chose Cadillac for its reputation, and I expect the same level of quality and support in resolving this issue.

Please treat this matter as urgent and contact me as soon as possible.

Sincerely,
Syed raza
+[protected]
Email [protected]@gmail.com