Dollarama reviews and complaints 1
View all 208 complaintsDollarama - Behavior of the store manager
Good day,
My name is Sorin Taiatu and I am living in Pointe-Claire, Quebec.
This morning (July 06, 2020) I visited the store located in Pointe-Claire, 187B Boul Hymus Centre Terrarium.
From the store I bought a little School Glue container of 225 ml. The price labeled under the product was $2.00.
At the cash register the item was priced at $2.50. The employee told me to discuss the issue with the store manager.
After I met the store manager, I asked her to come with me to show her the displayed price. She refused, and told me to drop the glue container if I don't want to pay the $2.50.
Since there were numerous people in the store, watching us, she finally agreed to come to see for herself the price.
Even after she saw the price, she didn't accept the evident reality: the item was $2 dollars.
At that moment I picked up my phone to take a picture of the price but the manager, removed it quickly. I still took the picture where it is visible that the price was removed (see in the picture the paper left after removal).
At that moment I asked politely her name. She refused to tell me her name, turn her back and left. I took a picture of her back but she turned towards me asking to delete it. At that moment I was able to take a picture of her face.
After the incident I went back at the cash to pay for the glue and I left.
She run after me saying she would call the police. I told her I was glad to present the whole issue to a police officer. While she called, she told the police that I harassed her, I was not polite but nothing about what real incident and asked me to wait till police shows off. She told me that I took her picture to be able to kill her latter, which was an absolute ridiculous statement.
I was waiting outside of the store till police came. One police officer went in the store while the other listened to me explaining what happened. He said that he cannot take sides, but if my story was true, the manager acted inappropriately.
Five minutes after, the other police officer came out of the store telling me that the store manager BANNED me to ever go to that particular Dollarama store.
As I'm writing this complaint, I still think I had a bad dream. A total non-professional behavior of a Dollarama manager, results in a final decision against me, to be treated as a law offender!
Best Regards,
Sorin Taiatu
Cell. [protected]
[protected]@yahoo.com
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That is very strange that the Police Officer says he cannot take sides but allows the woman to ban you from the store which sounds very wrong to do. You cannot ban someone for telling a store the price is wrong and you only took the picture as proof because who knows this woman could call Dollarama and say a customer tried to change the price.
If i were you I would speak to the Police and tell them how you were unlawfully banned from the store and also i would speak to head office Dollarama about the harassing treatment you got from the store manager.