GoodLife Fitness reviews and complaints 1
View all 372 complaintsGoodLife Fitness - bad services and denying a refund
This is the most unprofessional Gym when it comes to personal training. I have been going to this gym for the past 3 years and in Feb 2011, I agreed to a personal trainer program. I was assured that with a 40 weeks program, I would see a significant difference, and would need to follow a very tight schedule. Well I did and showed up 4 times a week, but the personal trainer kept missing appointments every week and I just got 8 sessions in 4 months where I should have completed 20+. I complained and spoke to the manager requesting for my money back, and surprisingly the answer was a Big NO. I only have the option to give up this money or keep waiting for another trainer to find time to talk to me. Its been 2 weeks since and yet no resolution, they are so busy luring new customers into programs and I have been waiting. I have paid $3000 and need help.
Thanks for you information, I was thinking in enjoy Goodlife in Orangeville, but after read all the compains is better check other gyms!
This is normal for Goodlife. They already have your money, so why should they care - They don't care at any other time. All they care about is generating income. When you talk to them about your situation, it is not generating any more income. That is why they don't care.