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Liquor Control Board of Ontario [LCBO] reviews and complaints 1
View all 197 complaintsLiquor Control Board of Ontario [LCBO] - Loss of product purchased because of damage
I visited the LCBO at 1280 Bath Road in Kingston Ontario on Wednesday 13th January. First the lady on the cash was being very rude to everyone waiting online. Second I purchased a 4 liter box of Domain Dor white wine ($36.00) and a 6 pack of beer. When I returned home I put the box of wine in my frig. I did think the box felt wet a bit. The next day when I went to have a glass the whole bottom of my crisper was full of wine, the box was complete soaked and when I removed it, it fell completely apart and the receipt was in the box and fell apart as well. My friend when I told her she told me that I should call the store which I did, and unfortunately I think I got the rude cashier as I recognized her voice. I explained what had happened and she very bluntly told me there was nothing they could do and I tried to explain more but she was interested and kind of hung up. I know we are all stressed during these hard times, but I found this behavior unacceptable.
Desired outcome: Perhaps partial reimbursement or an apology.
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