Ashley HomeStore

Over a 10 year period I have purchased 3 mattress sets and 3 couches. That's A LOT of money. My most recent couch was delivered the beginning of December. I live alone. I do not use my couch often and I also take very good care of anything I own so it should not look like it does within a month or so of owning. I’ve contacted the store with a response being that

“Hi Sarah, I do apologize for the delay. I’ve been talking to the General Manager and service about this, and they said this is not a quality issue and the pilling is normal. The easiest way to quickly take care of this is with a fabric shaver, and it will look like new afterwards.

I’ve attached a link to an article on upholstery fabric pilling that has some suggestions.

https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcharlesparsonsinteriors.com.au%2Fcms%2Fpage%2Fview%2F251&data=05%7C01%7CSarah.Uhlman%40novascotia.ca%7Cad765ea3f5f149acd56908da8cd1017f%7C8eb23313ce754345a56a297a2412b4db%7C0%7C0%7C637977126541491563%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=mtzkQemkubLgGH2GfhCktVVTZ6sdJgaJXw0qMVgm9ZE%3D&reserved=0

I’m sorry this probably isn’t the answer you were looking for. If I can be of any other help, please reach out.”

I did not purchase a couch for over 1600 dollars to be told that. My last couch that is 4-5 years old actually looks better than my new couch. This is not normal. I would think such a large company would stand behind their products. If I wanted a cheap worn down looking couch I would have bought a cheap one or a second hand one.

**The pictures do not really show how bad it is**