Buick

I purchased a 2019 Chevy Traverse Premier, I added the option to have leather DVD players installed in the head rest. They have never worked, i have taken my vehicle into Shaganappi 7 times for them fix the players. The DVD players start up and start playing the movie, but as soon as you close the door they turn off.

Shaganappi told me after the 7th time being at their shop for over a month that the cause was because of the wireless car charger, so they took out the fuse for the charging pad and sent me the vehicle back. So now the DVD players still do not work, and my wireless charging pad in my $60, 000.00 traverse doesn't work either. Shaganappi Advised that GM engineers were working on a solution.

Shaganappi has refused to give me a simple refund of the DVD players, or even Credit for the value of the players. So now i am out $3, 000.00 because of the DVD players.

I have had no other communication from Shaganappi about a fix for my DVD players and i feel like that dealership has abandon me completely. I have been a long time GM owner of many Vehicles, Moving forward i will never purchase another GM.