Wildblue reviews and complaints

I totally agree that Wildblue will take advantage of anything and everything to make a buck. I cancelled my service because I was moving. Got a "box" to return equipment. Returned equipment. One month and 2 weeks later, Wildblue took $150.00 dollars out of my account. No communication, no email, no phone call, no snail mail. Called customer service and was told they didn't receive the equipment. They checked their "something" and they received the equipment because it weighed the right amount. I was told I would receive my money back in 10 business days. 10 business days, still no money. No communication from Wildblue. Was told the customer service rep had failed to file the proper paperwork. They looked at the file and I was told the "box" weighed the right amount and they would refund MY money when they found the equipment in 3-5 days (this was after I talked to a supervisor). 5 days later I was told they hadn't received the equipment and had sent me a "box" for the equipment (remember I had moved almost 2 months earlier). Still no communication unless I initiated it, no mail, no phone call, no email. It was implied that I had put something in the "box" so it weighed right. It was implied that I lied. I was also told they could take money out of my account whenever they thought they needed a payment or I hadn't done what they expected. It was all my responsibility to make sure their technicians in Colorado weren't lying, cheating, stealing, losing the equipment that I sent in. I had to prove that I did what I had done already and it was OK for them to take money from my bank account without any notification.

I apologize that this has been your experience with WildBlue. I would be happy to investigate this in order to provide some resolution for you. Can you please send an email to wildbluelistens@viasat.com including the name, phone number, and a copy of the above complaint. We will follow-up with you to ensure that this gets resolved in a timely manner. Thank you.

AT&T recomended i use Wildblue satelite internet providor for fast high -speed internet.
I have been forced into a 1 year contract, even though it turns out to be slower than dial up.
Dont use this company!

Hi, Donnie, I am very sorry to hear you have been having issues with your service. I will be happy to help. Please email me your telephone number and the best time to call to wildbluelistens@viasat.com. Thanks and have a great weekend!

really bad service. never use WildBlue or exede
very rude customer service supervisor.

I have used Wildblue for almost a year and it has been pure agony. Extremely slow. All of a sudden I also received email about the FAP usage though nothing changed in my usage. I do not download music or large files or videos ever. Now I am penalized as well. I would like to opt out of this contract but have no clue how - without the penalty of breaking the contract. Seems I will have to pay, pay, pay...

WILDBLUE IS THE WORST INTERNET COMPANY! HEAVEN FOR BID IF YOU HAVE TO MOVE... INSTEAD OF JUST TRANSFERRING ALL YOUR THINGS OVER, LIKE MOST COMPANIES DO, THEY HAVE U CANCEL YOUR OLD ACCOUNT AND MAKE A NEW ONE, THEN WHEN THEY SAY THEY ARE GOING TO REFUND YOU YOUR $ U PAID FOR SERVICES AT YOUR OLD LOCATION, THEY DONT! EVERYTIME I CALL THEY SAY THE COMPUTER SAYS YOU CANCELLED YOUR OLD ACCOUNT SO THEY ARE UNABLE TO REFUND, THEN THEY GO BACK AND FIX IT, THEN TELL YOU TO WAIT 14 MORE DAYS AND THE $ WILL BE REFUNDED...THEN ITS NOT "AGAIN" AND SO ON AND SO ON! ITS STR8 [censored]... THEY DONT HAVE NONE OF THERE STUFF TOGETHER... CANT WAIT TILL MY 2 YEAR CONTRACT IS OVER! NEVER AGAIN!

I have had Wildblue for 2 years and have never had worse customer service! I try to get help from them for their extremely slow service and I get a rude Blah Blah Blah response from their customer service. I complain to them over and over, going to the top and it does no good, so I go to the BBB. After filing a formal complaint with the BBB, I get told I am being moderated now...due to THEIR horrible customer service? This is the absolute WORST satellite provider there is and I am going to get rid of them ASAP!

I ordered Wildblue Internet satelite equipment and paid with my credit card. The equipment arrived fairly promptly. I paid $60 for installation to International Satelite Co out of Florida, but when the installer arrived some 3 weeks later they informed me they would attach it to my roof unless I paid an additional $150 claiming I agreed to it when I bought the equipment. I did no such thing, but, I didn't want holes in my roof so I agreed. Big mistake. That money is gone. The satelite dish wasn't set up properly so it never worked. A week later a box with another part arrived and installers were to come but never did. I called to verify an installer was coming to fix it and was told they cancelled my service. I made numerous phone calls and got no help just arguments. No one would agree to take the equipment back. After 6 weeks I told them Iwas going to send it back anyway and dispute my credit card charges. I was told that if there was so much as a scratch on it they would charge me again. I did send it back and disputed the charges. We will see what happens now.

I live in a rural area where dial up service was all that was available until Wildblue came into the area promising lightning fast service. Fact is it is far from it. The up and down load speed are inconsistent and unreliable. One moment it is fast then the next moment it is slower than dial up. Extreamly unreliable. Service is aways loosing contact with the satellite. After many service calls it became very apparent that all the people in the company are very well aware of all the short comings of the system but no one with tell you about them when you are buying the service. ($350.00). I suffer with the system until my contract was up and immediately canceled the service. I coincidently canceled the visa card I was using for the automatic payments at the same time as I was getting poor customer service from them as well. Thank god that I did because Wildblue continues to send me billing for the last 4 months as if I had never canceled. Four times I have called them. Each time they agree that I owe them nothing as my contract has been fulfilled. The promise to not send another bill but yet they still do. Had I not canceled my credit card no tell how much they would be into my pocket by now. I just received my past due bill from them today for September. I fulfilled my contract in May. Stay away from Wildblue!

We went with wildblue because they promised good service and faster internet connection than dial up. They have not replied to any of my emails concerning the speed of the service. I admit that I chose the slowest speed because I wanted to try it first. Now I'm concerned that if I choose a faster speed, nothing will change. Wild Blue assured me assured me that their connection speed was much faster than dial-up... It is in fact, slower, much slower than the dial up I had but no one there seems to care. Their integrity as a whole leaves a lot to be desired. The founders of Wild Blue should be ashamed of themselves for bating and switching their customers.

As soon as my contract is up, I will be switching to Hughes.

I warn you, this company is a scam, even if it is the only alternative to dial-up. Stick with dial up. You'll thank me. It drastically misrepresents its service. First, they promise a free site survey, no contract, a low rate, and high speed satellite internet connections. Don't be fooled. When you schedule a 'free' survey, you'll be told they can't come out without an installation order. The install team will charge you over $250 dollars to install the dish if it can't be mounted on your house. Then service will be cancelled after a month because you haven't signed your contract. Your contract commits you to 2 years at approximately twice the monthly rate that was originally quoted. If you actually use your service, your bandwidth will be downgraded because you 'use more than your share'. If you call customer service, they can't help you because they have no authority to make decisions. I could go on for hours, but I hope that's enough to warn the wary.

I am reading the other complaints I have found on this site and just want to add my own. From day one this has been the worse experience of my life on the internet. It took over two months and nearly daily complaints to get an installer out to my house. The first installer after putting me off for three weeks by mysteriously only being able to leave a message when I wasn't at home finally called drunk out of his mind saying he would be there in 10 minutes naturally he never showed up. What a relief. After another 2 weeks of complaining Wildblue said they would send an installer from El Paso I live in Santa Fe NM and they have to send an installer from over 350 miles away? Imagine my shock when I was called and someone actually showed up. The installation took about 2 hours and the installer said oh don’t bother calling Wildblue they don’t know who manages their own territories. The service was intermittent at best.

Frequent attempts to contact customer service led to waiting on hold for as long as 2 hours and rarely getting to speak to anyone let alone someone fluent in English. If I did happen to get to an actual person they knew absolutely nothing and never could answer a question.

After a year the service finally expired THANK GOD and here I am still receiving a bill. Fortunately my credit card expired so it cannot be charged. Strange though, they were able to contact me via email requesting updated information to extend my service. Ya right like that was going to happen.

Today one year and three months since this began I just got off the phone with a CSR from Wildblue. Oddly enough they have no record of my account no service record nothing. "So how is it I am receiving a bill?" to which the reply came "I am going to have to escalate this issue" Why? I don't want the service I'm glad to see it go. If I find anything on my credit report I’ll sue.

Take it as fair warning this has to be the worse ISP ever and should be investigated by the FCC for fraud.

I started with wildblue in Arizona then moved to Idaho got charged for the equipment 309.09 didnot cancel just moved even had it reconnected was supposed to get a box to send back modem and arm from dish never recieved it and so far still haven't the installer didn't have a new modem for me so he used the one I have was told he wasn't supposed to but did any way but it's just a mess now my account is overdrawn and there is nothing I can do about it I'm disabled on a monthly income from Social security and so is my husband just getting sick and tired of calling sick and tired of being told it will be taken care of .

I have been the unfortunate recipient of WildBlue non-service for over a month now. Since I do many large up- and downloads, I opted for their premium service, at $80 a month. For the first few weeks, I had problems with large downloads, which broke after an hour or so, and uploads were so slow - 30kbps - as to be useless. I called WildBlue several times, each time being requested to run a bunch of bandwidth tests. Finally, they admitted it might be a hardware problem, and agreed to send a technician - but said that if it didn't turn out to be a hardware problem, it would cost me $75. Having no other choice, I agreed.

After two weeks and five more phone calls, the technician showed up. He did some more bandwidth testing, installed a new LNB, and tested some more. Everything seemed okay, finally.

An hour or two later, my service slowed to the point of unusability. I called WildBlue, and was told I had been FAPped. They wouldn't tell me whether it was uploads or downloads, and when my service would be restored. I asked to talk to a supervisor, and was told there were none (it was Saturday afternoon). I called again on Sunda, twice. Once I was told I had too much upload traffic, and once too much download. When I pointed out that, whichever it was, it was:

1) because of my defective LNB and having to restart broken traffic;

2) because of the dozens - maybe hundreds - of tests run over my dish. It didn't help. So I asked to to talk to a supervisor, and was again told there were none.

Next time, I called and asked for a supervisor immediately, and, after a long time on hold, got one. I told my whole story again, and was told there was nothing they could do - that FAP is practically an act of God that can't be undone, although they admitted it was largely their fault. I asked why I hadn't been warned; the supervisor claimed I had been, by email. Not having seen that, I asked what email address they had - it was, of course, incorrect. When I pointed this out, the supervisor said it was my fault since they confirm my email address with every call. Of course, that had NEVER happened. He said he would investigate by listening to all my previous calls. I also pointed out that much of my traffic was caused by the dozens of speed tests, and he claimed that the speed tests together take only one megabyte total, which of course is impossible. He also claimed that upload tests take no bandwidth; when I explained that the one WildBlue usually had me run (toast) entails downloading then uploading a file - in this case, a one-megabyte JPG, he said that was counter to procedure and he would investigate.

The kicker is that today, five days later, I am still being FAPped, they have no idea when it will end, and they STILL have the wrong email address. Amazing.

Stay away from these guys. I switched from StarBand, believing nothing could be worse. I was wrong…

My mother set up service for my sister-in-law so she could have access to internet for her job. Well they are now moving to another state. I called on behalf of my mother who is 78 years old to cancel service or to put the account on hold. They informed me that they could not cancel the account nor could they put it on hold. They said that we would have to continue to pay the monthly fee until the end of an 18 month agreement that no one remembers being mentioned. When I told them I would not pay the penalty ($350.00) they reminded me that they have my mother's credit card info. Does this sound like extortion to you? Their customer service department is really bad. If you call be prepared to be hung up on at least once. I wish I had research a bit more about this company. This has taught us a lesson. From now on I will research a company before making a commitment.

I can't stand it one more second. I'd spare you my rant, but this takes the cake. My service keeps dropping and can't get my email to work, so i call the Tech number and would have to wait 50 minutes to talk to a techie. So I hang up and opt for live chat of a techie but worse things are happening and their live chat webpage returns "page not found' error. Locked out and hopelessly disappointed. I'm out of patience now - i'll try again tomorrow.

I am a Wildblue installer. I has installed hundreds of systems.
I have only had a few unsatisfied customers. They are the one's that know NOTHING about computers. The other ones that complain are trying to run 3, 4, or 5 computers on a 500bps service. I have read some of the complaints posted on here. Some are just out right lies. First. All Wildblue Techs are here in the US.
NOT in India. Wildblue does NOT install any software in your Computer. Wildblue has a Download limit. It is 7, 500 MB over a rolling 30 days. That is for the Value plain. Hughs net is 2, 500 a month. The higher the plain the More Download you get. You cant run 6 ebay sites on the value plain. Spend the money and get a higher plain. Wildblue only installs the system on ONE computer. If you want to add more, then don't blame Wildblue because your trying to run 3 computers on the Value Plain. Your expect to run 3 computers for $49.95 a month? Spend the extra money. If you had dial-up for $20.00 a month you couldn't run 3 computers on it. Most of the complaints on here are from people that complain about everything. Take a computer course ! The old expression is, You bought a Volkswagen and expect a Cadillac !

I've had exact same thing happen several times since i hooked up with WILDBLUE 1/10/08 what a mistakethat was! WILDBLUE DON'T CARE IF YOUR SERVICE WORKS OR NOT= ON AND OFF INTERNET; VERY SLOW WITH THE$69.95 a month deal (rip off) they just do not care about thier customers at all.

They both limit your downloads just read the info AND the CONTRACT unlike many fools so you dont become one also that don't do there homework.

Know that there non-standard charges usually associated with the install esspecially if you want it done right... you get what you pay for... to the first post- sounds like you have a toasted computer that started as a lemon.. feel free to comment back as I am a W/B tech myself and no none of us are employees we run a buisiness and have to pay for everything... our time is $$$$ just like yours is... feel free to call [protected] if you have any questions that I may be able to help you with... Nate.

It sounds like you've been taken by Dell (not unusual) and by the computer tech. There is a download software, or at least there was with Direcway, but I don't see how this made your system crash.

You might just look into reloading your OS that came with that machine. The attorney is just going to tell you the same thing.

I just signed up for WildBlue. Had been using Hughes.net. Talk about a scam! They limit the amount of downloads you can do and neglect to tell you that! I've been with them for over 5 years and was never informed of a limit. I've signed up for a class action lawsuit against Hughes. Right now, all that I've read about WildBlue sounds like DSL heaven.

I think your an idiot. Wildblue installs no software your system. Note: I say that because no software is required to run it. Works over TCP/IP. Because your Dell (POS) had a software meltdown does not mean that the hardware is wrong. Hope you get that attorney and charges $400 per hour because you wasting your time.