Werner Ladder reviews and complaints
Ladder broke
Werner ladder broke, seven staples in head, multiple contusions. Spent lots of $ on therapy. Werner co. Never replied back so guess not concerned over me calling lawyer or getting bad reviews on Internet.
Read full complaint and 3 commentsfaulty hinges
The hinges on my 4 year old model 2210 just sheared off over the weekend - I fell hurt my elbow. See pictures below. Filed complaint with CSPC - no other complaints have been filed to date yet clearly this is not an isolated occurrence. Contacting Werner for a replacement ladder - don’t have any confidence that the replacement hinges will suffice.
Terrible service!
Was using our Werner attic ladder, when it collapsed! Have video of it occurring! We were putting up a camera when the collapse occurred! Seems the model has been redesigned since ours was purchased.
Company Business Name: Werner Ladder
Country of complaint: United States
Address: 93 Werner Road, Greenville, Pennsylvania
Website: wernerladder.com
The complaint has been investigated and resolved to the customer’s satisfaction.
My 2208 ladder snapped at the hinge. Contacted Werner for a replacement ladder. It was handled with nothing but SMILES. The customer service person was friendly and helpful. Well today I received my replacement ladder model AL2210. I was told that this was the redesigned model. So far I have a very happy ending!
The hinges on my 4 year old model 2210 just sheared off over the weekend - I fell hurt my elbow. See pictures below. Filed complaint with CSPC - no other complaints have been filed to date yet clearly this is not an isolated occurrence. Contacting Werner for a replacement ladder - don’t have any confidence that the replacement hinges will suffice.
You didn't mention model number but bet it was the 2208 or 2210 model. My 2210 snapped at the lower hinges and sent me to the floor also... but luckily landed on an empty suitcase. Email to Werner brought no response. Have filed formal complaint with CPSC and would urge you to do the same. Also, if you're interested, number of other consumers with similar problems at counsel.net chat room.
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I was using my Werner Aluminum (attic) ladder when they snapped, causing me to fall to the concrete floor. I was later found unonscious. I received a shattered wrist that required extensive surgery. The steps were less then 3 years old!