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Sam Galloway Ford Complaints & Reviews

Sam Galloway Ford - Florida, Fort Myers / Redundant Charging

Pa
Mar 13, 2011

I had my car broken into where the crooks took my wheel lock key. Nervous about my wheels being stolen, I took my car to Sam Galloway Ford -- despite the botched service I got from them in the past, I figured this would be an easy fix. I went in requesting new wheel locks and key -- they said they'd have to fit the wheel locks and remove the wheel locks, I said OK. Out comes my car with a set of generic lug nuts...which surprised me because I already own a set of them. I paid $48 and was told they'd call me when they're in, I confirmed with the service advisor (Lenny) that...

Sam Galloway Ford / Rip off

Tw
Feb 7, 2011

Brought truck into service because it would no start. 24 hours later I had an estimate for $4500, and when I told them to put it back together that I was going elsewhere they became very rude. I would never do business with these guys ever. People out there trust me I do alot of business in dealerships, and these guys are the worse. Lie, Lie, Lie is all I got from their upper management. Then they called me back to tell me my bill could be $2300.00 instead. Really! why did I not get that the first time. These guys will lie to you and rip you off.

Sam Galloway Ford / Worst customer service ever

Mi

I dropped my truck off on tuesday morning at 8:00 a.m. (my appt time). 10 hours and 4 phones call later I still could not get anyone to return my call, give me an estimate, let me know if my truck would be ready, or if I needed to catch a ride home. I even spoke to the assistant service manager, Victor, who was overly aggressive to an dissatisfied customer. Noon the next day (after I called them)they finally had an estimate. Unfortunately it was THREE times the cost of Metro Miami Ford's estimate. I called Metro Ford (great service, they guaranteed they would fix the problem for their...

Sam Galloway Ford / Awful company

Va

My "quick lube" at Galloway took one hour and 45 minutes. When I complained to the attendant he got the service manager who actually yelled at me and tried to make it seem that the time taken was somehow my fault. Perhaps this was because I didn't buy the extras they offered when I first pulled in? Then, when I told him what I thought of his service, he told me I wouldn't get the promised free oil change because I had nothing good to say about Galloway. (I pointed out the label on my '08 Mercury read Scanlon, not Galloway and told him about the lies a Galloway salesperson told...