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Rock Tops Granite Complaints & Reviews

Rock Tops Granite / Scam and cheating

Va

We were scheduled for 12/17 install (even had confirmation phone call on 12/16). They did not show at 7:30 a.m. and they called at 8:30 a.m. to say their driver turned around due to bad weather on 12/16. They said they were driving our counters from Michigan the morning of 12/16. I called the local office and asked why our counter was just being sent from Michigan and I was told that Corporate handles all the scheduling and they accidentally shipped our counters to Columbus along with 4 others. They said Columbus shipped them back to Michigan. We finally go a hold of Customer Service at Corporate...

Rock Tops Granite / Horrible experience

Va

Our home has been two years in the planning and building. Over a year ago I went to Rock Tops in Saline, MI and met with David Gough. Our architect had specifically designed the kitchen island to be a “showpiece” of the home. It was large (5’ x 9’) but designed so that a single piece of granite would be used as the countertop. At this meeting, I told David that we needed the kitchen island to be a single piece. He assured me this would be no problem. 2 months ago we again met with David to begin to finalize our countertops and reiterated the importance of a single piece...