Real Insurance
Reviews and Complaints

Glad I didn't committ. I just lost a good friend from prostrate cancer. Stay well 🤗

I am writing to tell everyone about the service at real insurance. Be aware that you will have VERY incompetant, uncaring, blunt and useless service from these people, and the damage was not my fault. My car was maliciously damaged at a railway station. I paid the excess of $1000. The policy says I do not have to pay the excess if they have the offenders name & contact details. The police caught and convicted and adult male. So far I have about 10 emails from the policeman ... and today, after may phone calls and forwarding the policemans emails to real insurance I have received my first email from real insurance that said
"Good afternoon,
As per request the below summary is in point form for a more transparent understanding with the current status of you claim.
-We are in the process of applying for the police report in order to retrieve the adult offenders details and seek recovery.
-As per email below dated Sunday, February 27, 2011 8:44 AM sergeant team leader has applied for your excess.
- AAA smash repairs have confirmed repairs are due to commence on the 4/4/2011 – repair invoice will come direct to Real Insurance.
Please advise if you need any further clarification.
Thank you

Mind you I emailed the manager this morning asking what is happening. A young lady phoned me with Insurance and Legal jargon that I had no idea what she was on about so I said email me so I can sit and see what you are telling me. Also, it consisted of two different coloured inks and 2 different fonts. This is a so-called professional company. What a joke.
And from what I have read here on this blog, it seems to confirm my thoughts that it may be a long, unneccesary, stupid before I see my $1000.

Oh and now I see Magna's and yes I may just tell you all about this shabby service too ...

Hello,

My name is Magda and I work at Real Insurance. I just came across this post so I apologise for not responding earlier.

I'm quite concerned to hear this negative feedback of my company. Having worked at Real Insurance for over 3 years, I must say that I'm quite proud of my coworkers and would never call any of them "incompetent." In fact, we get many customer compliments each day. It sounds like you don't share my view, however.

Is it possible for you to contact me to let me know what gives you this negative impression of us so that we can investigate and address your concerns? I'd really like to help, but I can only do that if I know more. I encourage you to use our feedback form to contact me directly http://www.realinsurance.com.au/About/TellUsWhatYouThink.aspx. I would really appreciate your help.

If anyone else comes across this review and would like to share any of their thoughts with us, please do so via this link http://www.realinsurance.com.au/About/TellUsWhatYouThink.aspx. The only way that we can address anyone's concerns is if we hear about them.

I really appreciate your feedback! Thank you for your help!

I know for a fact that REAL insurance's policy is to make sure that their claims are kept within a range. Their staff are incompetent and they are about bullying- whether it be their customer or a third party. What they offer at time of sale- or policy inception is far from what they deliver in the end... Believe me... avoid Real

Rang to take out Life Insurance. The advertising clearly states No Medical. I informed them that I was more than happy to answer any Health questions as defined by WHO. Could not believe very first question was Medical past and current I personally believe they are not transparent in their promotion.

Real has been doing a lot of advertising on TV as has Youi. As soon as this kind of thing happens I Google the company under its name and add the word "complaints". I suggest all people do this before taking out insurance. I would not insure with either of them myself.

Thanks Guy’s’
You have helped me decide not to take a policy with Real, unfortunately most insurance companies for all things are less than ethical.
That’s why all the most expensive office realestate in the big cities are all full of insurance companies and financial advisers.
Don’t trust any of them with your money.

Twice now they doubled up on the policy, first time was taking the monthly premium twice for a few years and they had to refund, but they didnt pay interest on the money they took, now its happened again double payments taken for 16 months, they owe me about 1700 dollars, and ever day i ring they say a different story, and today they say they need six working days, last week it was 5, and then they said i had to prove the credit card that i make the payment from is mine? and if i dont then they cant put the money back into the card. but they are happy to take money from the card on the spot. They are simply trying to make things hard. I even told them i woudl cancel all my other policies which i have started to do, had 8 policies with them, they always promise a manger will call back, never do, and do not respond to emails, and when they do they do not answer the query and say to call the number you just called who said best to send an email. They are a disgrace

Real, Insurance Line, Apia, Choosi and Seniors are all owned by the same company selling under different name which in my book should be illegal, I rang them to get a quote on life insurance and they tried really hard to get me to sign up there and then with them and I just kept telling her I was looking to see who could give the best price and agree to what terms I had in which she told me they give the terms and when you sign up it is final, then she went on to offer car, home and funeral which I said I wasn't interested in but still kept rambling on on how they would be the better choice to go through which I said I would have a think about it and what she was offering and if I felt like had any questions I would ring her back and within 20 minutes of hanging up the phone they called me back which seemed strange as I never gave any info to them over the entire course of the call and when I asked how he got my number the call ended. Please People don't get sucked in by any of these that either ring out of the blue or you ring them as they will try and trap you and con you into signing up. My daughter was with Insurance Line and within the first month they had conned her into getting extra's she didn't need and using the [censored] line "Your Family will Benefit", DON"T TRUST THEM and if you need to get any type of Insurance go through a Company that can be trusted and has been around a lot longer than these clown.

REAL INSURANCE WHAT A JOKE THEY SHOULD CALL THEMSELVES NO YOUR NOT COVERED INSURANCE BECAUSE THEY ALWAYS TRY NOT TO PAY THEY ALWAYS SAY BAD WORKMANSHIP READ YOUR POLICY DISCLOSURE STATEMENT. WE PUT IN A CLAIM FOR STORM DAMAGE TO OUR BALCONY CEILING PLASTER AND A BROKEN PAIN OF GLASS IN OUR ALFRESCO ROOM . THEY APPROVED THE BROKEN GLASS AFTER 4 WEEKS BUT DECLINED OUR WATER LEEKS TO THE BALCONY BECAUSE ONE OF THE SCREWS ON THE DOUBLE STOREY ROOF POPPED OUT OVER TIME .BUT THEIR ROOFING GUY SAID THAT IT WAS INTENTIONALLY TAKEN OUT OR IT WAS BAD WORKMANSHIP ..WHAT A JOKE IN HIS REPORT HE SAID THAT WE HAD A CONCRETE TILED ROOF YET OUR ROOF IS A COLOUR BOND ROOF I TOLD THE INSURANCE COMPANY THAT THE ROOF INSPECTOR WAS HIGH ON SOMETHING BY THE WAY HE WAS BEHAVING, AND WHY WOULD I TAKE THE SCREW OUT .THEY SAID WE ARE JUST GOING ON THE INSPECTORS REPORT AND THAT I SHOULD KEEP MY ROOF IN GOOD ORDER AND INSPECT IT REGULARLY .I SAID LOOK I'M 67 YEARS OLD AND THE HOUSE IS ONLY 3 YEARS OLD AND THAT I HAVE MY ROOFING CERTIFICATE AND YOU WANT ME TO CLIMB UP A 2 STOREY BUILDING AND INSPECT THE ROOF REGULARLY THERE MUST BE 1000 SCREWS UP THERE AND YOU TELL ME THAT IT IS BAD WORKMANSHIP WHAT A JOKE. ANY WAY AFTER AT LEAST 15 CALLS AND HAVING TO WAIT ON THE PHONE FOR AT LEAST 45 MINUTES JUST TO TALK TO SOMEONE I FINALLY HAD THE GLASS APPROVED AFTER 4 WEEKS AND THEY ASKED ME TO PAY THE $500.00 EXCESS WHICH I DID AND THEY SAID THAT IT WOULD TAKE 2-3 DAYS TO ORGANISE AND REPLACE MY GLASS, I GOT THE RUN AROUND FOR ABOUT 6 WEEKS THE GLASS PAIN IS ABOUT 3 METERS BY 1.200 METERS AND THE CRACK WAS GETTING WORSE SO I DECIDED TO ORGANISE SOMEONE MYSELF TO CHANGE THE GLASS AS I LOOK AFTER MY GRAND CHILDREN AFTER SCHOOL AND THEY ARE ALWAYS PLAYING NI THE ALFRESCO ROOM AND IT JUST DID'NT LOOK SAFE TO ME.ANYWAY IT TOOK ME 3 DAYS TO GET IT DONE .I PAID THE MAN AND SENT MY INVOICE AND RECEIPT TO HOLLARD INSURANCE CLAIMS DEPARTMENT AND ASKED TO BE RE REIMBURSED THE AMOUNT I PAID.THEY SENT ME AN EMAIL A WEEK LATER AND SAID THAT THEIR QUOTE WAS $700.00 LESS AND THAT THEY WOULD ONLY PAY ME ON THEIR QUOTE.I SAID I DON'T CARE WHAT YOUR QUOTE IS YOU STUFFED ME AROUND FOR 10 WEEKS AND MY GRAND KIDS SAFETY IS MOORE IMPORTANT THAN YOUR QUOTE.WHAT THE HELL HOW CAN YOU STUFF ME AROUND FOR 10 WEEKS JUST TO REPLACE ONE PIECE OF GLASS IMAGINE IF MY HOUSE BURNT DOWN IT WOULD PROBABLY TAKE YOU 2 YEARS TO APPROVE IT AND 5 YEARS TO FIX IT.ANYWAY I HAVE WASTED 10 WEEKS OF MY LIFE ARGUING WITH THESE CROOKS AND GOD KNOWS HOW MANY HOURS ON THE BLOODY PHONE AND I AM STILL WAITING ON A REPLY TO THE EMAIL I SENT THEM 2 WEEKS AGO WHAT A JOKE I HAVE CANCELLED MY POLICY WITH THEM AND PLEASE PLEASE TRUST ME DO NOT DEAL WITH THIS INSURANCE COMPANY THEY MAY BE A FEW DOLLARS CHEAPER BUT TRUST ME THEY WILL GIVE YOU HELL IF YOU EVER NEED TO PUT A CLAIM IN DO NOT DEAL WITH THESE CROOKS MY NAME IS SAM CHRISTOU CAROLINE SPRINGS VICTORIA.

We are having huge trouble with these thieves, we have been waiting nearly 4 months now to get our claim moving. We have had to fight them all t h e way. We are about ready to go to our ombudsman and get him to sort it. Once this is sorted we will be finishing up with them. I can not believe that we have been treated like rubbish and they are putting more work into how to get out of our caim than they are to fix our problems. Over the four months we have been shoved around. We have been duck shoved and lied to. You would have to have rocks in your head to ever go near Seniors Insurance which use real insurance, Real insurance or Hollard. Totally disgusted and I am now twice as rude back to them. They do not deserve respect from me at all and I am totally disgusted. I will be advising all our friends and relatives to steer well clear of them. Pam Rawlings

I phoned last Friday to ask why we werent notified of life insurance increase and was told that everyone was in a meeting and that someone would call back in 20 mins... its now Monday 2pm and still waiting for a call back.
I phoned to cancel policy and was told someone would call back again... and Im still waiting.
We didnt receive any notification by email or by mail stating they were increasing the premiums at any time, they just charged extra, our policy went up from $45 fortnight, and just last week we were charged $81.00 I have disputed payment and tried to cancel insurance and still waiting for someone to call me back. DO NOT USE REAL INSURANCE... very poorly run company when they dont call you back.

I too have had issues with Real Insurance They will not pay out my claim they are a fraud company! My claim has even got medical certificates stating I was unfit for work for the 30 day policy time frame I almost lost my house as I did not have an income to support my mortgage. I am Going to take the matter to the ombudsman and department of fair trading to try and at least get a refund on what I have paid to them. PLEASE DO NOT insure anything with Real Insurance! AND they will not cancel my Policy! CHEAP AND NASTY!

Real Insurance should be called Fake Insurance. My sister who is on a very small income and casual work took out an income protection policy with them. She suffered a minor injury which put her out of work for a few weeks and of course contacted them only to be informed that she had to be off work a month and two days before she could claim. How many illnesses or conditions take more than a month and two days to get over? If you take on income protection with this bunch, make sure you read the very fine print - or better still, find a company that will give you genuine income protection insurance. Then, on top of that, she cancelled the policy (of course) only to be told she had to give a month's notice and therefore would still be paying for another month, which is totally illegal. I'm trying to get her to go to ACCC about it.