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The good, the bad, and the ugly - discover what customers are saying about Q&Q Watches

Welcome to our customer reviews and complaints page for Q&Q Watches. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Q&Q Watches.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Q&Q Watches's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

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4:11 pm EDT

Q&Q Watches Ladies watch

I received an email stating if I completed the attached survey, at the end of the survey I could choose from various products and it would be free.
All I had to pay for was the shipping and handling of $5.99.
It sounded good to me, so I completed the survey and picked the ladies watch.
My credit card was charged $5.99 and I thought that was that.
Not true
On 7/15/17 there was a charge for $99.98
I didn't recognize the charge or the company
I called the number associated with the charge and it turned to be the watch, which was supposed to be free!
The customer service person was extremely rude.
I tried to explain that it was dupppse to be free as long as I paid the $5.99.
The representative said at the end of the survey was a disclosure stating I had 14days to contact them if I was not satisfied.
If they didn't hear from me I would be charged for the watch.
I am on a fixed income and believe me can not afford to lose $99.98.
I never saw the disclosure and explained this to the customer service person.
She in turn said the charge was not refundable.
I feel like I have been scammed.
Please if there is anything you can do the help me get my money back. I would greatly appreciate it.

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Robert Boston
Natick, US
Jan 08, 2021 11:20 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi, they did the same thing to me & I was charged $98.00. I called the credit card co. & they stopped payment and changed my credit card numbers. this company does not want the watch back. so far they sent me 3 watches so far? I returned 2 of them & threw the others away because they are junk chinese watches and as you know everything in china is junk. this is a scam. some of these watches are listed on ebay for 99 cents to $4.99.

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11:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Q&Q Watches Over charges

I will only be liable for the shipping and handling fee in regards to a free watch received after participating in a survey on the company Haband. I got watch, was charged the $5.99 and thought all is well. NOT this unscrupulous company latter charges $95.00 for the free watch and hides behind its devious polices an agreement check box. I want my money back and you can have the lousy watch, its a piece of c%^p anyway.

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