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Overstockdeals.com Complaints & Reviews

Overstockdeals.com - New Jersey, Verona / Returned Merchandise

Fa
Dec 13, 2012

I placed an order on what I thought was a toilet tank lever but was actually replacement handles for a 8" spread faucet. Clearly, this was my mistake so I returned the merchandise. Even though the box was unopened they still charge you a restocking fee. The company's policy was to request for an RMA label and return the merchandise within 30 days so I did both. I sent the package back to the company via USPS Priority Mail. The package never arrived and credit was never given. The company never mentioned sending it with a tracking number or with any insurance. The company keeps telling me...

Overstockdeals.com - Florida / Do not trust this company

Th
Dec 12, 2012

I'm remodeling my bathrooms and overstockdeals.com offers very low prices. I attempted to place an order for plumbing fixtures but my credit card would not go through...Thankfully! After my credit card failed, something about this company just didn't seem right. I pulled up reviews and found that multiple people did not give positive reviews of this company...and I will do the same. Please, please stay far away from this company!!! My credit card company saved me by not accepting my charges from this merchant. I also have other small amount unauthorized charges on my credit card that...

Overstockdeals.com - Tennessee / Sold Used Kohler Kitchen Faucet

Un
Mar 10, 2011

I wish I had read these complaints before I experienced this same unethical behavior from this company. I ordered a Kohler kitchen faucet and matching soap dispenser from Overstockdeals. The faucet was not in its original box and the major part of the faucet was wrapped in white plastic packing wrap. When I unwrapped faucet, it was clear that it was not new because it looked used and water droplets were inside packing. Top part of faucet was lose in box along with a pack of screws. I am still not sure if all of the pieces were there because I was so angry and I knew I did not want it. The...

Overstockdeals.com - New York / Gone out of business

An
Feb 2, 2011

Overstockdeals.com is no longer in business - if they ever were. Their 1-800 phone number just dumps into an answering machine that no longer even accepts messages. Their live chat system has been shut down and their customer service on-line "ticket" communication system is a joke. Do not order anything from this company - they will process your credit card order as if they are in business and have the item you want in stock, but it is a complete scam. Their website needs to be shutdown or at the very least PayPal, VISA, MaterCard, etc. need to stop doing business with them.

Overstockdeals.com - California, Santa Barbara / Cannot return product

Cj

Purchased Kohler Caxton bathroom sink with free shipping from Overstockdeals.com (order No. 11583) and received it promptly and it was in good shape. Discovered I made the mistake of ordering the wrong size so I checked Overstockdeals web site about returning. It was never installed so it was brand new. Overstockdeals stated it was returnable if in new condition and that I had not delayed over 30 days (which I had not delayed). Overstockdeals had sent sink in an unmarked, plain box and it was thrown away since there were no markings or paperwork inside . I asked if I could return it in another...

Overstockdeals.com / Stole my money

My

I called www.overstockdeals.com and spoke with them about a faucet their website said was in stock. I was informed it was actually on backorder. I told them I had to have it in 3 weeks and they said it would not be a problem. I reiterated that it was urgent I get the product in 3 weeks and was again told it would not be a problem. About 2 and a half weeks passed and I called to check on my order status. They said they had to contact the factory. Then I was told it would be ANOTHER 2 to 4 weeks. At this point I told them to immediately cancel the order and refund my money. I then had to buy a...