Ok First of all i'm the idiot who shouldn't of bought this... But anyways said it would be 3-5 weeks at most. Now after the 8 week and all the Reports and BBB paperwork i did he finally responds to me. After i reported him to my credit card company, he responded said he'd ship it out in a few weeks. Im in process of getting it back. Please do your self a favor don't even look at his site. his name is marlo Something hes a scam artist hes got 11 sites all scams.
First off, I know people on here have waited way longer than I have. I am just assisting in describing the ridiculousness of rollies.com. I don't remember the exact date I ordered my pipe, but I know it was around 12/31/2010. I know there website says it will take awhile, that I understand. What I don't understand is how I can send you an email 15 days ago and still yet I have not received any type of response. WTF?!?! but it seems like the only way you can get any type of response outta these people is by mouthing them on here. So answer me, or the proverbial will hit the fan.
I made an order at rollies.com 13 months ago, have talked to the guy 3 times now(1 man operation he say...
I am so fed up with this company. I placed an order back in July 2010 and still don't have my order. I first emailed them in August about the status and got a pretty rude email basically telling me to be patient and that I'll get my order, they're not a big outfit like Walmart, blah blah. So I said, ok I'll give them the benefit of the doubt, and wait it out. So I emailed again at the end of September...no response to my email. Emailed again...no response. I just emailed again today and included a copy of my order status from their friggin website (saying that the order is still pending) and will take legal action if I don't get this resolved. Folks, read up on this company before you EVER place an order with rollies.com. It's clearly a scam and I got screwed.
I would suggest cutting and pasting the following message, then sending it to the Minister of Attorney...
I purchased a product from rollies.com on February 7, 2010. Immediately my card was charged but I still have not received my purchase. The website states that it can take up to 5 weeks for delivery. I have requested a status update on my order three different times and I have received no replies. I have also tried calling the number on the website numerous times and there has been no answer. This website is not legitimate and I would not purchase a product from Rollies.com. I am going to start the process of filing charges against the owner unless my item is shipped/exchanged in the next two weeks and I would recommend anyone else with the same problem to do the same. This man obviously does not care about his business or his customers.
THIS IS THE GUY I LOOKED FOR DAYS AND DAYS MAKING SURE I GOT IT RIGHT HE IS THE GUY WHO RUNS ROLLIES.COM HIS NAME IS NOT MARLO I WILL NOT EMNTION ANY NAMES BECAUSE I HAVE FILED A COMPLAINT WITH HIM IF YOU GO TO BBB.COM AND CLICK CANADA LOOK UP ROLLIES CUBAN CIGARS AND THERE IT IS THE LINK FOR ROLLIES.COMI WROTE A COMPLAINT A FEW WEEKS BACK AND HE WRITES ME BACK CALLING ME A LIAR SAYING HE HAS NO COMPUTER AND DOES NOT SHIP TO THE USA WELL IF THATS TRUE HOW COME WHEN I LOOK HIM UP ON BBB HE COMES UP WHAT A LIAR WELL ANYWAYS I WILL NOT STOP FIGHTING THIS AND I ADVISE YOU ALL WHO WERE RIPPED OFF DO THE SAME I DONT KNOW ABOUT YOU BUT I CANT JUST SIT AROUND LETTING SOME LOWLIFE WHO CANT WORK LIKE A CIVILIZED MAN GET OFF WITH MY MONEY!!! NO GOD DAMN WAY
PS HE ALSO HAS A FEW PHONE NUMBERS
Ordered a pipe from them in May of 2008 - they took my money quickly enough and never shipped the merchandise. After emailing them, the responses were 'we are waiting for stock', then 'we can't getit to you because of President Bush', then 'we are almost out of business and are having trouble with our suppliers'.
DO NOT GIVE THESE THIEVES A DIME!!! YOU WILL NOT RECEIVE YOUR MERCHANDISE!!!
Hello all, I would like to tell my complaint and warn everyone to stay away from rollies.com Horrible...
six weeks ago I made a purchase with rollies.com, to this day i still have not received my purchase. I sent multiple emails and made multiple calls with no response. After 5 weeks of no response I sent an email threatening to go after these people for a refund. Well this got a response, they were sick and could not work due to the flu. So they asked me to be patient as they would get to it right away. Well two weeks latter I still have not received my purchase and no response to the emails I have sent or phone calls I have made. With this in mind I highly recommend avoiding this company or you will be ripped off.
Rollies is a ridiculous site. My boyfriend and I ordered from them in August and have yet to receive our order and it's nearing the end of October. We ordered over 200$ worth of stuff and so far not even one package has been sent out. We've conversed a few times with the people only to get basically pushed to the side and told our orders will be shipped soon. After reading the fine print on the site, it gives an estimate of how long orders will take, and even gives an estimate of how long it will take if the product is out of stock. Well, having been so frustrated my boyfriend and I have added and re-added the longest possible time it was estimated to take and it clearly doesn't take this long, even if every single item were out of stock. I've read other posts on this site and other posts on rollies site and people have reported similar problems, but assure people they did eventually receive their orders so I don't want to go on saying they'll rip of your money and not send your product because they very well could eventually send mine.
I'm simply saying their site is beyond bad service and even if the product is in perfect condition when it finally comes, it's not worth the wait and frustration you must go through to get it. If Rollies can't take on as many order as they take in, they should limit the amount they do in order to please and satisfy all of their customers because I personally wont re-use their site OR refer it to anyone simple because of the excessively long wait I've endured. My bf actually picked out those pieces over a month before my birthday in September, and it's almost his birthday in November and they still aren't here, and I can bet they wont be here by his bday either. So in conclusion lol don't order from their, I actually order some from grasscity since my first order has yet to arrive and grasscity has already shipped them and I just order them yesterday!